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Bellco Credit Union
- Other
- Centennial, CO
About this business
Great service, great rates, and a focus on you! You'll like knowing you're doing business with one of the largest credit unions in Colorado. Founded in 1936, Bellco has over 270,000 members and over $3.1 billion in assets. We actively support the community, donating funds and employee volunteer hours to many health and family-related causes.
Location details
7600 E Orchard Rd, Ste 400n, Centennial, CO, 80111, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
I can only speak for the Parker Branch but the manager is not very knowledgeable or helpful. I have been with them on a fraud issue for several months with no resolution.
Business response:
Bellco has been in contact with our member and is working with him to resolve this matter. However, we still require further documentation from our member to assist in this process. Once we receive his documentation, we will work to finalize the process. Thank you.
Bellco was who I was set up with for my auto loan through the dealership, I should have done some research before agreeing. My biggest frustration is that nothing is accessible online, you can't view your account, your amount owed, and it's very difficult to get a live person on the phone. You're asked for a pin number...I was never given a pin number and since I can't access anything online or speak to someone on the phone its a vicious cycle. Recently my checking account was compromised and I had to get a new account, so I... read more
Business response:
Bellco leases aren’t accessible through our online banking. However, we do provide other channels to our members to access their leases and make payments. We have contacted the member regarding the other specific items in her complaint. Thank you.
I've been a member of Bellco for around 15 years and overall have had a fairly good experience. However, my experience below was extremely dissatisfying: I'm writing this review because fairly recently Bellco's credit card processing system was changed to eZCard and it has caused me several problems. For one, I was never notified of the change. Typically I pay all of my bills online and have never had a problem so when I logged on to pay some of my bills and got an error stating the "SSO Session Expired" I just thought that ... read more
Business response:
A Bellco member service representative will call our member to assist with her concerns. We ask our member to please return our call using the number left on voicemail. Thank you.
I have had an auto loan through BellCo for just about 3 years. This actually was processed by the dealership I bought my vehicle through. The loan originally was supposed to go through my credit union where I was already a member. However, I'm not one to raise a fuss, it was a credit union I could do shared branch banking with. This is what I have done. I work hard, I make sure my bills are paid on time and most the time early and always in full. Never once paying late. On January 22, 2018 a letter was issued to me a "right ... read more
Business response:
After researching the concerns expressed by our member, the information the member received regarding this letter is correct. The letter was sent to her by mistake, and we apologize. This incident in no way impacts her credit or her standing with Bellco. Please note, although the letter was sent by mistake, the wording of the right-to-cure letter is required by Colorado law.
I had my car load with Bellco Credit Union. I traded my car in for a new Toyota at one of the local Toyota dealerships. Upon checking my account on 2/06/18 I discovered the loan had a remaining balance of $31.59. Apparently the full amount was not submitted by the dealership to pay off the entire balance. I called Bellco on Saturday, 02/10/18 and spoke with a representative who told me the remaining balance was $28.48 due to a slight over payment on the interest. I provided the agent with my checking account routing and acco... read more
Business response:
We have reviewed the calls with our member and discovered that he didn’t receive the quality service that we strive to provide our members. We are sending a letter to our member in response, which will provide him further information regarding this matter. Thank you.
Have been a customer over 8 yrs & have experienced Continuing problems. Errors made in reporting incorrect info to the IRS & transfer of funds from our IRA without our permission! We refinanced our mortgage & it to was a nightmare. Awful!!!
Business response:
After researching our member’s concerns, we have found no evidence of the transferring of funds without the member’s authorization, nor was there incorrect reporting to the IRS. We have been in direct contact with our member and are making every reasonable effort to address our member’s concerns. Thank you.
Please be very careful before doing business with Bellco. They seem to be masters at hiding fees and making things very difficult for customers to resolve. I had a bad experience and went online and saw many reviews with similar concerns. Perhaps they have protected themselves legally with fine print, but given all the similar complaints I saw I suspect that they have a pretty sophisticated system designed to mislead customers. BEWARE!
Business response:
At the time of her loan closing, our member was made aware of Bellco’s fees. She also signed documents that acknowledged her responsibility to pay those fees. Bellco is not, nor ever has been, in the practice of hiding fees from our members. We take exception to this false accusation and request that our member review the loan documents she signed at closing. Thank you.
This is the worst bank I've ever gotten an auto loan from in my life. 10 minutes on hold every time you want to speak to someone. No option to see your payment history online. Constant tranfers on the phone when you do actually get to talk to someone. Generally bad experience.
Business response:
We regret that this member had a bad experience with our contact center. As a credit union, and not a bank, serving our members is our primary mission. With over 300,000 members, it becomes difficult to meet all of our members’ expectations. We have reviewed all the calls recently made with our member. In each instance, our member’s questions and needs were addressed professionally and with courtesy. If hold times exceed one minute, each caller is provided the option to receive a callback from a member services representati... read more
Impossible to pay over the phone! You get hung up on a lot. I spent 3 hrs trying to make a payment on my auto loan! Can't get online to work at all and no one at the actual bank branch was willing to help since I was paying with my First bank account. Started at 12pm and was still on the phone trying until past 3:30pm. Still no luck! This is ridiculous. It was the last day to pay on the grace period and when I told customer service this, they said well if you don't get it paid you will get a late fee and we can't reverse it.... read more
Business response:
We have researched our member’s concerns and can confirm that typically auto loan payments are not accepted over the phone. If a member is paying by check or cash, the member can bring the check or cash to one of our branches, or any of our Shared Branch locations. If you want to make a payment at a branch, always remember to bring your loan account number and state issued ID. Payment by check can also be mailed to our processing center. Please include your loan account number on your form of payment. If the member wants ... read more
Frequently asked questions about Bellco Credit Union
How is Bellco Credit Union rated?
Bellco Credit Union has a 1.2 star rating with 70 reviews.
When is Bellco Credit Union open?
Bellco Credit Union is closed now. It will open tomorrow at 9:00 a.m.
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