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Belair Rd & Glenarm Nb
- Bus Stations
- Baltimore, MD
About this business
U-Haul is the choice for truck, trailer, cargo van rentals and U-Box containers; most offer self-storage, boxes, moving supplies, hitch installations & sales, propane & online reservations.
Location details
4650 Belair Rd, Baltimore, MD, 21206, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
Terrible customer service! They are inconsiderate of their customers! The managers do not have any kind of resolution for any and all issues they come across. When loading things into a UBox I rented, I had to do so on a busy one way street. The manager refused to allow me to load my things into my box when they did have a perfectly open parking lot available for customers to utilize. The manager was rude when I expressed my concern, and rejected my concern in the end about my safety. Overall, my experience at the Uhaul of C... read more
Business response:
Hello ******, I'm sorry about the issues you had while trying to load your U-Box. We have located your contract which has been forwarded to management for review. Please email us at service@uhaul.com if you have additional questions about your complaint.
This is in regards to the U-haul location at290 Jefferson Rd, Henrietta, NY 14623One of the most unprofessional people I've ever encountered We went to the U-Haul today (10-20-2019 at around 11:10AM) to refill a propane tank. The man who came out to refill it with us was on his smart phone and would not put it down, unhooking the chain on the propane gate with one hand. Then he rushed back inside and came back out with a SECOND PHONE and was now talking to someone on a flip phone while texting on the smart phone and just cro... read more
Business response:
Hello *********, I'm sorry about the issue you had while trying to fill your propane tank. We located an existing complaint about this situation; which had already been resolved by a member of our social media team. Please email us at ***************** if you have additional questions about your complaint.
I have rented from Uhaul SO many times, through business where we are renting trucks for catering and for personal as we were unpacking parent's house. I rented a 5 x 8 pull behind closed trailer. Picked it up and noticed problems of vibrations and not a smooth pull like I had in the past. I was driving for 9 hours on I95 and I20 interstate.. I ended up pulling over numerous times to try to figure out how dangerous this was, After crawling underneath and sending photos to my brothers, they told me "stop right now, do not dri... read more
Business response:
Hello ********, I'm sorry about the problems you had during the rental. Your contract was located and has been forwarded to management for review. Please email us at *****************if you have additional questions about your complaint.
I am currently awaiting my U-Box delivery that was "guaranteed" yesterday (their words). I called multiple numbers this morning in an attempt to locate my belongings as no one from U-Haul has contacted me. My 2 U-Boxes supposedly left Oregon on the 2nd and were to be in Florida on the 6th. After about 2 hours of phone calling I spoke to John Carroll of U-Haul Business Consultants in Fort Myers, FL who assured me he would find my boxes (yes, NO ONE even knew where they were???) After over 6 hours of waiting, I called him TO G... read more
Business response:
Hello *******, I'm sorry about the issues you're having with your U-Box order. We have located your contract which had been forwarded to management for review and the notes indicate you were sent an email in regard to a resolution. Please email us at *****************if you have additional questions about your complaint.
I‘M APPALLED AT MY EXPERIENCE HERE. RAYMOND is the man that “helped” us with absolute terrible and lazy customer service. First of all I am so obviously pregnant. My elderly mother and I dragged our return boxes into the store and placed them up against one of the registers out of the way. When it was our turn in line, he stared at us and made us drag them to where he was and didn’t help us transporting them to his register, nor did he offer to just count them where they were. He just stared at a pregnant lady and an elderly... read more
Business response:
Hello *******, I'm sorry you had such an experience trying to return the boxes. I have created a complaint file on this issue and forwarded it to management for review. Please email us at *****************if you have additional questions about your complaint.
Worst moving company ever! I usually don't leave negative reviews cause I'm normally a very positive person but i have got to get word out about this corrupt company. First of all a little background. My wife booked a Ubox way back in July to plan for our move on September 17 to Hawaii. The agent on the phone told us they would drop off a box on August 29 in order for shipment to arrive on September 17. My wife was concerned that if we loaded the box on Aug 29, that it wouldn't be there on time. The agent assured her multipl... read more
Business response:
Hello *******, I'm sorry about the issues you've had with the U-Box rental. We have located your contract which has been forwarded to management for review. Please email us at *****************if you have additional questions about your complaint.
Long line at reserved time of pickup and they don't give a receipt on return. I was told it would be emailed to me then I don't receive it for several days, have to contact for a receipt and find en erroneous charge for two additional days of rental. The lesson here is to find a reputable company to rent from and don't leave without a receipt when you return a rental vehicle as you can expect to be ripped off by this company. Needless to say, a credit card dispute is pending. I want my money that I was charged in error back ... read more
Business response:
Hello ******, I'm sorry about the issues you had with this rental. We have located and reviewed your contract, as well as sent you a copy. Holds and authorizations normally take 3 - 5 business days to drop from an account. If you still see those amounts after that time, please let us know by emailing us at *****************. I apologize for any inconvenience.
They fraudulently charged me for way more miles than I used on a truck and refused to even attempt to discover what the problem was. Never have I encountered worse customer service which compounded a easily fixable problem to the point where a mistake has now become willful fraud.
Business response:
Hello ****, I'm sorry about the issues you had with the mileage billing. Unfortunately, we were not able to locate your contract using your name or email address. We'd be happy to look into these charges for you but will need your contract information. Please email us at *****************, put BBB Review in the subject line, with this information if you would like this looked into further. I apologize again for any inconvenience.
They provide damaged trailers and then refuse to refund the money for the trailer. There is no reason I should have to pay for a damaged trailer that only causes inconveniences. I went back and forth with them for almost 4 months and they just gave me the run-around. When you are looking for somebody to talk to who is higher up and actually has the power to do things, they are not available or their information is not given. Uhaul SUCKS and they have some of the laziest customer service representatives. I was given a DAMAGED... read more
Business response:
Hello ******, I'm sorry about the issues you've had with the trailer leaking during the rental. We have located your contract which has been forwarded to management for review. Please email us at *****************if you have additional questions about your complaint.
Frequently asked questions about Belair Rd & Glenarm Nb
How is Belair Rd & Glenarm Nb rated?
Belair Rd & Glenarm Nb has a 1.1 star rating with 229 reviews.
When is Belair Rd & Glenarm Nb open?
Belair Rd & Glenarm Nb is open now. It will close at 5:00 p.m.
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