Belair Rd & Glenarm Nb

Jerreah E 

on BBB

5 years ago

After going through issues with there online setup , I went to 3 different uhaul’s because I set my pick up at one spot but THEY SENT ME WHERE THEY WANTED ME TO GO INSTEAD OF WHAT WAS CONVENIENT FOR MY MOVING PROCESS as a SINGLE MOM MOVING ALONE.Then after I brought it back I was charged 8 more dollars for 1.9 gal of gas that was not in the vehicle when I got it. I also came back with there vehicle 2 hours before the designated time and used 7 miles less than what I originally paid for and they still charged me more . TOTAL ... read more

Steven J 

on BBB

5 years ago

There is no way to resolve an issue without going through the Person causing the problem... I called and reserved a Car Trailer over the phone on the Uhaul 800#... When I arrived the Manager said I couldn't take it because my Colorado was to small. So I said it wasn't my fault but I'd go get my F150. He said I still couldn't take it because the trailer needed to go out later and there was no way I'd be back in time... So I called the main office. They said go to another location. I arrived and the Clerk said "I know who you ... read more

Danny D 

on BBB

5 years ago

Over charged for information that I didn’t provide with and the manager was rude and didn’t try to help resolve the hidden fee . Ripe off location by manager !!! 

ph 

on BBB

5 years ago

The worst. rented trailer 50+ dollars for day on internet. at site was told no extra charge to return near home 50 miles away. old have dropped back off here but guy was so kind saying it was no trouble for us to return to local site. no mention of the outrageous fee i was to be charged! 150% increase for the luxury! When I called today to question they didnt care they had my money and i wasnt getting a refund! Use anyone else but them Bear bait and switch and awful customer service 

Grant R 

on BBB

5 years ago

We had a terrible experience that ended up costing us almost 3000$ worth of damage and the U-Haul only paid out 400$ to help cover the cost that was entirely their fault. 

Scott K. 

on BBB

5 years ago

WORST EXPERIENCE EVER!! I had a 24/7 rental. The location refused to honor it because he doesn't want to participate in the 24/7 program. Took over an hour to get someone in customer service to get me in a truck. Meanwhile, the clock is ticking on movers that I won't get reimbursed for. It took about 4 different phone calls that night, and several hours on hold, just to find out where I was supposed to return the truck because no one updated in the system the changes to my reservation. Cust service was only "willing" to cred... read more

106 Shannon Lane, Granville, OH 

on BBB

5 years ago

The crew at U-Haul in Newark, OH is "top notch" - they are professional, timely, kind, polite and answered all my questions, upon having a hitch and lift installed on my Subaru. I recommend this place as the best, 

Dyquisha L. 

on BBB

5 years ago

They are the most Scum bags Of the earth they cut my lock off my storage unit and went and robbed Me blind I am Single mom of 5 and All my new born baby items where GONE .. Tv’s ,headboard , dressers , my kids birth stones and much more I have called the corporate and filed a claim yet to hear anything back the worker their is. Witness to this and also want to give a statement 

Angela A 

on BBB

5 years ago

This company is going around swindling their customers on their deposits they make you leave a deposit and then find reasons to charge you for it and reasons not to give it back to you and my case they made it so there were no trailers available for a one way trip forced me into doing a round trip with a trailer on a truck that they already rented me that was not big enough because they had no other trucks that have all those hundreds of trucks that U-Haul has the only had one truck that was a 15-foot truck maybe rent that a... read more