Belair Rd & Glenarm Nb

Cheree G 

on BBB

6 years ago

Rented a truck on 02/17/2019 and the representative registered the wrong truck for me to take. So when I went to return it, the after hours return would not work saying I had used over 15,000 miles because they enter the wrong truck and mileage. Called customer service and was advised that I would get a call in the morning when the store opened to confirm my mileage. Never got a call and weeks later an unauthorized charge was made on my bank account with my consent for $35 from uhaul. Mind you I already had paid them and pai... read more

Sabrina R 

on BBB

6 years ago

You rent in one location and they give you confirmation email only to have someone call and tell you that they don’t have truck at that location now you have to drive 40 miles to get a truck and everything they charge my card they said 90 dollars but my card says they charged 103 dollars each time. Horrible experience and they are crooks 

Macy H 

on BBB

6 years ago

The biggest joke of a company ever. I arranged for a uhaul to be ready in my hometown, 4 hours outside of where I was coming from. I called THREE times to make sure everything was good to go, only to show up to NOTHING. No truck there. No one there to help. Sat on the phone for over 3 hours waiting to hear what was going on. NOTHING. Luckily, uhaul had subcontractors working on their trucks in the garage there that day; those sweet men were our saving grace. They got on the phone and arranged another pick-up (although that’s... read more

Tina S 

on BBB

6 years ago

I reserved a truck to pick up on 3/4. Realizing I wanted to get it sooner to help me move sooner I wanted to change the date till 3/2 to pick up! Lady on phone asked if I could get it today cause the place is closed on Saturday and sunday, I said what about the extra day charge? She waived it! So I went on the website and finished the reservation process, putting in my id info and my payment info! It was approved! Went to go to pick it up, the place was like oh cool you have all your info in and payment is made! They didn't ... read more

scott p 

on BBB

6 years ago

Worst customer service I have ever had at 51 years old and have traveled half the world. I wish I could mark this store lower. A -5 would be more like it. As a matter of fact the whole company can be a -5. They took my credit card over the phone and then charged the person picking up the truck. I asked for the stores direct line and she gives me the number to the call center. I asked to speak to a manager and she hangs up on me. I ask for furniture pads and don't get them. They refused to give back the cash despite and put t... read more

James H 

on BBB

6 years ago

Horrible customer service! I have never been treated the way that the customer service personnel at UHaul treated me! I rented a trailer that was supposed to be for 2 days - I only needed it for one and dropped it off within 24 hours. I asked if the price could be pro-rated since I did not need it the entire time - The Order said "2 Day-Rental" - I don't really care about the money! But I was hung up on 3 times and had an On-Line Chat with "Helen - my operator number is 861816" who kept insisting that she wanted to know who ... read more

JC D. 

on BBB

6 years ago

We rented UHaul on three separate occasions and all three went horribly. The first occasion: We rented a U haul truck for a long distance move and the truck they gave us had burned out taillight. Okay no big deal, we fixed those for a couple buck before hitting the road. After the move was completed and we returned the truck, the staff at the office tried to charge us twice for the move. It took 3 hours of her incompetence and lack of understanding of how to use a computer to finally rectify the issue. The Second Occasion: W... read more

Steve Heald 

on BBB

6 years ago

There weeks ago I ordered a trailer hitch installation from U-Haul on Division St in Arlington, Texas. The order required that a part be ordered for my vehicle and the installation was scheduled for a week later. The part never came in and the dealer didn't call so drove out there for a 7AM appointment. They said they would find out what happened and call me. It's now a week later and I never got a call. Now they won't even call me back. Multiple calls to customer service, every time it says they record calls b because they ... read more

Joe P 

on BBB

6 years ago

I had a very upsetting experience with U-Haul yesterday. I attempted to use the 24/7 Truck Share service to move some items, about 25 miles round trip. Around 8am I made an account on my laptop, booked a close (0.5m) U-Haul for 8:30, installed the app on my phone, and made my way over. At 8:30am (reservation time) I arrived at the parking garage, and attempted to use the app to get key lockbox code, at which point I was immediately brought to a 'verification failed' screen (important note, I was not prompted to upload a lice... read more