Belair Rd & Glenarm Nb

Tina D. 

on BBB

6 years ago

I used to be a loyal customer and now *I am not. I never rented anything. My husband reserved the uhual not me. My husband drove the uhaul not me. My husband returned the pick up truck -not me. But I was charged double and there is no resolution. I tried to ask for a reversal but was sent to the legal department. They doubled down again. So I am left $100 less and not able to pay for my multiple sclerosis medication. I only spoke to an attourney so I could find out my rights. I am not a lawyer and don't understand legal stuf... read more

Brian F 

on BBB

6 years ago

It is U-Haul's policy to give priority to reservations for one-way trips over in-town moves. I reserved a 26' foot truck 3 weeks prior to the date I needed it for an in-town. U-Haul called me several days prior to tell me that they rented the truck to someone for a one-way trip out of state. U-Haul is great at taking reservations, just not keeping them. If you are relying on having a moving truck on a particular day, do not rent from U-Haul. This company will never get any of my business ever again and I will continue warnin... read more

Domingo R. 

on BBB

6 years ago

Worst customer experience ever. I went to return stuff I bought and didn't use and the cashier "accidentally" gave me store credit instead of a refund, and guess what? As soon as that's done, there is no way to reverse that! None! If there is a something I hate in this life is to be forces to buy stuff I don't need. Hate it. They will NEVER see a dime of my money ever. Enjoy my hard-earned money U-Haul. 

sue t 

on BBB

6 years ago

I reserved a covered trailer and had to go out of my way to pick up the one with the doors that open in back vs the roll up door. I went to the Waterford Twp, MI location on Elizabeth Lake Road and the trailer was gone. The man trying to hook up a roll up style acted like I did not know what I was talking about when I told him about the door issue. Said there are no trailers with doors that open outwards. When asked to talk to the manager he would not come in the building at first and called the employees to see what my comp... read more

Cynthia J 

on BBB

6 years ago

Wow, I can't believe U-Haul is not taking action to correct their deteriorating corporate image with customers. I have used U-Haul truck rentals for over 20 years and never received such bad service as with this latest truck rental from Location: 9890 Central Ave NE, Blaine, 55434, MN. I reserved a 26 foot truck for Oct 27 and moved from a senior center (disabled spouse and diabetic) to a different senior center. The loading took longer than expected due to unforeseen circumstances, and we had the truck from 9 AM to 3 PM. I ... read more

N.G. 

on BBB

6 years ago

I rented a 10 × 10 indoor storage unit at the Indian school rd Phoenix facility from 8/8 to 10/8. On my move out date, I was alerted during inspection that one of my jars was on the roof. That's when we noticed the wired roof had seemingly been cut or rolled up. A day later, I noticed I was missing things like my bike, my suitbag (with 3 suits/ dresshirts/dressshoes/ socks/ties), my bag of shoes). When I initially just noticed my bike missing, I was cool. Seeing as how uhaul quickly sent survey inquiring about my experience,... read more

LaQuesha P 

on BBB

6 years ago

***Full Disclaimer - This complaint is full of grammatical errors*** During hurricane Michael my family lost everything except for one bedroom and a storage closet - we needed a small truck ( a ten footer). We made a reservation the night before after calling places that didn’t have one available and finally found one at this location. We were told that they would extend the hours being we are crossing statelines and that he understood there is a curfew in tact. When we arrived at the U-haul location we were told that they w... read more

Tamia M. 

on BBB

6 years ago

I have been having issues on and off for the last two years with communicating with the mendenhall tn u haul and also with the website. i have my storage for almost 4 years and i paid for the first year in advance. I have ran in to money issue and can no longer do this but i can never get a call back from the manager since 2017 when i first start having issues. I no longer live in the Memphis area and i know live Illinois and i can only make payments online. however all the time the website is down and now they are trying to... read more

Matt S 

on BBB

6 years ago

Their online system allowed me to make a reservation with a drop off location that was different from the pick up location. I got a call from my specified drop off location notifying me that I needed to drop the truck off at the same location I picked it up at, that I could come get the truck or just leave it there and face the $160 wrong drop off location fee. I told them not to check it in until I talk to customer service so I could get the issue cleared up, but they checked it in and charged me any way. I looked online an... read more