Belair Rd & Glenarm Nb

Abbi 

on BBB

6 years ago

I wish I could leave zero stars. (This review is specific to the U-Haul of North Lansing location in Lansing, MI.) We recently moved from California to Michigan. We rented a u-box in California and it was shipped from there to this location. (There were complications on getting the U-Box in California, but I won't go into detail with that because this review would be even longer than it already is.) On the day it was supposed to be dropped off, the first u-box we received was empty, instead of the correct u-box (with all of ... read more

Kelly S. 

on BBB

6 years ago

Moving with Uboxes from UHaul was one of the worst experiences of my life. 1. They transferred my order to another location 45 minutes away without telling me. When I called the location near me, they refused to help me and insisted the other place was actually closer. 2. They lost the information that they were supposed to deliver the Uboxes to my apartment and told me I needed to come get them myself. Then, they refused to deliver them on the day they were originally supposed to because they were "too busy" to fix their mi... read more

Angela K. 

on BBB

6 years ago

Don’t use them!! They let you book a truck for a day and time then tell you on day of it’s not available. When you call to talk to management after waiting 45 minutes on the line they tell you the booking is a preference not a guarantee. I’ll never use this company again or refer my clients there. 

Canadagirl 

on BBB

6 years ago

we booked a u haul we critically needed and then phoned to ensure there was a real truck waiting, and then after confirming on the phone that there was a truck, we arrived and they gave it away and told us we cancelled it, which is an outright lie. they claim on their hold system they record all their calls so there is proof to my claim and no proof to theirs in the phone system. this was one of the worst customer service experiences i have ever had and has left us totally stranded despite our diligence. 

Small Moves Long Island 

on BBB

6 years ago

Minus 5 stars would be more appropriate!. We are a moving company on Long Island and I called the Uhaul on Lincoln Ave in Holbrook on the 27th or 28th to make a reservation for a 15' truck since we had a large local move to do and needed additional room besides our truck to prevent a multiple run between homes. I gave the agent I spoke to Mark, all the information that we needed to pick it up at 7am on 9/1 and would drop it off later in the afternoon. Gave him the company credit card info since one of our employees would be ... read more

Nancy A. 

on BBB

6 years ago

I reserved a moving truck 30 days in advance and selected my pickup location in the town I live in. The day before I was supposed to move I found out that they wanted me to pick up the truck 179 Km away. That's a 4 and a half hour round trip (also assuming I have a way to get there)! I called their customer service line, and they basically said, too bad. My location was a preferred location only. I asked about 2 cities within 100 km of me, but they said "All the trucks are already booked". They "kindly offered" to not charge... read more

Hanne 

on BBB

6 years ago

My kids rented a Uhal to move this weekend and were told they have one then got a call back saying oops sorry we don't now. My son inlaw is a fireman with only a few days off and now you have put them in a spot. They move into their home this weekend and needed the truck. This is not the first time this has happened to people I know. If you do not have one then fine ...but to say yes and they have all the moving plans according to this information and then change your mind...seriously You need to take control of your employe... read more

James 

on BBB

6 years ago

I scheduled an appointment to have a hitch receiver installed on my vehicle. Upon taking the day off from work and going to my appointment I learned that they didn’t have the part and didn’t know when it would arrive. Over the next two weeks I called numerous times but they don’t answer the phone, calls get sent to an answering service who promise you’ll get a call back but you never do. I had to go to Uhaul in person to be able to talk with someone. We scheduled another appointment. When that appointment was getting close I... read more

Bridget M 

on BBB

6 years ago

First of all, if I could give a zero, that would be my choice. Using uhaul for our move was a disaster every step of the way. It took 3 attempts and multiple trips and wasted time waiting for the hitch to get installed. No communication was made when we sat there over 2 hours and they still hadn't started our hitch. Rescheduled twice more and had technician injury and then technician over one hour late. Eventually installed but they did not give us the ball piece so had to travel back (20 miles one way) Then the morning we h... read more