Belair Rd & Glenarm Nb

Timothy M. 

on BBB

7 years ago

I should have read reviews first. I scheduled to have my hitch and wiring installed. My appointment was for 11:30am and I called earlier that morning to see if they had anything earlier. I was told no but I would be in time as the installer only has 1 wiring job ahead of me. Ok fine. I drop my truck of at 11 and as dropped off with my wife at 1pm. My truck is in the same parking spot so I was a little concerned. Beefier heading into the building I went to see no hitch was yet installed. I had to pick up my trailer by 3pm so ... read more

Jennifer K. 

on BBB

7 years ago

I ordered a moving truck, some supplies and moving helpers through the UHaul website. Upon checking out, I noticed my first few items (truck and supplies) were listed in Canadian dollars (I live in Canada), and I didn't realize the last item (moving help) was listed in US dollars - there was no indication otherwise...if items are listed in one currency, why would anyone even think that other items in the cart would be listed in a different currency? If this is how the company wants to display items in the shopping cart, fine... read more

AJ J. 

on BBB

7 years ago

Charged a month later after the fact with no attempt to call. After getting this surprise I spoke to a Sophia, who was very rude and demanding. I can't believe this is called customer care. I'm not sure why I wasn't notified of this at all. I prepaid 316, for having an extra 2 days, that I called and talked about charged me 245, when I was told 40 dollars a day, and only one drop off location which was an a hour away from my residence, that I gave them the address for. Terrible experience that I won't be repeating. 

Jose S. 

on BBB

7 years ago

My tailgate was damaged do to trailer not connected properly. Loaded the car I was towing and the hitch from the trailer came up and hit my tailgate. U haul refused to pay for the damages. Happened at the U haul in Hemet, CA. I tried to dispute the refusal to pay for the damages. Talked to a costumer service rep and was told I’d get a call back. They never called. Very bad experience there. Would never use U haul again and would never recommend. 

Sarah A. 

on BBB

7 years ago

This was my third time renting a u-haul truck. The first two times went smoothly and I had no complaints. Upon my third u-haul renting experience, I am being charged a large amount of money, but the receipt is so vague it doesn't even state why the bill is so high. I was quoted $68, had the truck about 3 hours, drove it 14 miles and ended up with a bill of $362. I tried to dispute the charges and when the manager of the store called me, he screamed at me on the phone until I cried. He agreed to refund the charges, but hung u... read more

E A Schwartze 

on BBB

7 years ago

I never received the moving pads as I requested and paid for, and we had a lot of issues getting the lights on the trailer to work because the employee blew some fuses on my parents truck while getting it hooked up. When I returned the trailer and raised the issue of not receiving the moving blankets I was told I would receive a refund. I have not received the refund and it has been 5 days, and I just received my final receipt confirming that I was not given my refund. To make matter worse, the employee who was suppose to be... read more

Dan T. 

on BBB

7 years ago

Unsafe vehicles overcharging for nothing hidden charges very terrible communication uncourteous employees do yourself a favor and rent from somebody else 

jordan t. 

on BBB

7 years ago

I would recommend U-haul having their truck where the customer asked for it to be, or at least CLOSE. I had to drive 32 miles out of the way to pick up the truck, 32 miles back to where I was moving from, then to my new house. Moving is already stressful. Also, they just need to stop even offering add-on services like dollies, appliance dollies, furniture wraps, boxes, etc. I have never gotten what I reserved or ordered. This go around, I reserved 2 dollies and some furniture pads. Didn't get them but was charged for them as... read more

AW 

on BBB

7 years ago

Absolutely horrible, no one was able to assist me, I waited for 20 minutes in 90 degree heat to get my truck. Once getting the truck the man who assisted me never gave me the information I needed to confirm anything, I ended up paying over DOUBLE the amount I was supposed to and they keep charging my card.