Belair Rd & Glenarm Nb

Cariann N. 

on BBB

7 years ago

I made my reservation 6 weeks before I needed the 20 foot moving truck. Three days before I was scheduled to pick up the moving truck I get an email and voicemail saying they can no longer accommodate my reservation. They tell me that I can be "accommodated" at another location which was 8 miles out of the way. So not only did I have to pay for extra mileage and gas I was sent completely out of my way and U-Haul could have cared LESS. Amika was very rude and unprofessional when I called about my reservation twice! She was no... read more

Kaitlin B. 

on BBB

7 years ago

I recently moved to the area. Since I rented a u haul truck I decided to go ahead and store my things at u haul because that was the easiest option. When I rented to storage unit I was told one price, when I went to pay it the next month, the price was $10 higher on my online bill. I called the office the day the bill was due to ask about the discrepancy. The lady I talked to PROMISED me that I would not get a late fee and that a manager would call me back before the end of the day. A couple days later after not hearing back... read more

MIchelle G. 

on BBB

7 years ago

UHaul's procedures which include asking the customer to produce a contact with a cell phone who can be called on the spot to verify that the customer is legitimately who they say they are is flawed. Here's why: they do not let the customer know in advance that this is what to expect so the customer is completely unprepared and caught off guard. Perhaps this is what they want, but let me explain why this is unfair. I reserved a 15' truck in advance for pickup in Houston at 7am on a Saturday morning and followed all known proc... read more

Joe 

on BBB

7 years ago

I went to U-haul to refill some propane tanks. They had some signage indicating where to park and how to pay. I followed those instructions. I couldn't find an employee to fill my tanks. I went inside and waited for about ten minutes. I was approached by an employee who demanded that I move my vehicle. I tried to explain that I was just following their signage and instructions and if they would fill my tanks I'd be on my way. They demanded I move first or they would provide no service. I said I would just leave and provide t... read more

Jim B. 

on BBB

7 years ago

We made a guaranteed reservation, (held with a credit card) to have a hitch installed at 5 PM Saturday July 7th. That morning a littler after 7 AM the technician at the location I was scheduled woke me with a phone call informing me he was not planning on working that late. I informed him I had a guaranteed reservation. He told me it did not matter. I asked to speak with the manager who told me it couldn’t be done due to it not being in stock and he would not have anyone to do it seeing his tech Billy was not available at th... read more

Michelle N. 

on BBB

7 years ago

This is the worst customer service I have EVER received. There were so many problems with my rental I don't know where to begin. I chose to pick up my truck via UHaul 24/7 meaning I didn't have to interact with a representatives on-site. Biggest mistake of my life. After downloading the app I arrived at the parking garage 10 minutes prior to pick-up time to ensure the verification process wouldn't drag into my pickup time. The mobile application itself had a glitch and was unable to verify my driver's license. I called a Uh... read more

Angela D. 

on BBB

7 years ago

On June 6, 2018 I reserved a 26' truck by calling my neighborhood U-Haul dealer. On June 7th, I received an email confirmation from them with an order number. On July 4, 2018, I received another email letting me know they had a 26' truck reserved and guaranteed for me on my pick up date of July 7 at A DIFFERENT LOCATION than the one I had reserved at. I called U-Haul at their 1-800 number and spoke to a customer service rep who went on to say there was nothing that he could do, "it was scheduling's fault.". I then got on cha... read more

Lakeshia J. 

on BBB

7 years ago

My ordeal started on June 23, 2018 when I and my husband rented a 26’ ft truck online. We scheduled it for next day pickup early morning. However when we got the email confirmation it said 4:30pm pickup. Now we received this confirmation late that evening. We immediately called and was told that the order was going to be cancelled and to just call in the morning to keep that truck. We decided to be cautious and not only call them as the rep asked but go to that location as well. When we got there unfortunately the truck we t... read more

Joseph F. 

on BBB

7 years ago

Decided to move my family from Austin, TX to Hartland, WI. Being short on cash, I went with U-Boxes as an inexpensive moving solution. Getting on the phone with U-Haul customer service anywhere usually takes at least 15 minutes of hold time, but for some reason I pressed forward. The boxes showed up at my house in Texas. They're of poor quality. Just a bunch of plywood, wood glue, screws, and staples. They toss a flimsy covering over them to "weather-proof" them. On the majority of the boxes the doors wouldn't open easily be... read more