Belair Rd & Glenarm Nb

Nick A 

on BBB

6 years ago

I wouldn’t recommend uhaul to any one cost be 300 dollars to move my stuff 20 miles because you couldn’t get anything right. The location was wrong in town move was wrong I called multiple times every one said something different and said it would be changed and it didn’t get changed just worst Never use uhaul 

Tiara L 

on BBB

6 years ago

I would give extra negative stars for this business as I've seen in other reviews they are keen on ripping people off and overcharging. And as I have been dealing with this over a month I am exhausted and still have yet to get any resolve from uhal. As even their upper management (directors) NEVER CALL BACK. How are you the manager of a customer service and dont call back. That is literally your job. Below is a conversation I emailed to a manager who went the extra mile to pretend like she cared and told me she would get bac... read more

Debbie J. 

on BBB

6 years ago

Can't give less stars for likely fraud and uncooperative response to disputed charges. September 26, 2018: Driver/mover from Newark, NJ, rented a U-Haul of Newark truck to help my family member move. I paid for the rental with my credit card as the driver's card didn't go through when he was checking out with the reserved truck. Move had to happen that day, so the simple fix (and now the complicated mess) was to give U-Haul my credit card number. September 26, 2018: Charges for the estimated mileage (50 miles) and rental wer... read more

Elyse T 

on BBB

6 years ago

If I could give a negative 2 I would. First I picked up my truck & there were 3 employees in the front checking people out (f.y.i it was 8 a.m.). 2 employees were just walking around, straight chillin, looking at the line get backed up, but would make eye contact with any of the customers. Finally after waiting a while to get my truck, this wonderful employee didn not fully explain my contract pretty much in the end I was screwed and she and the manager were already gone for the day. Here's the good part. . . . .I brought th... read more

A G 

on BBB

6 years ago

Terrible customer service. No idea how they have an A+ rating on BbB. Stored furniture in a unit for 5 months and when I came back to it, it was all ruined. Rat infestation had defecated all over my stuff. Uhual says they have zero liability for vermin. What is the point of storing somethig if it is not safe. I'm now out 1500 bucks worth of rental payments for last 5 months, cost of my ruined furniture and have to pay to dump my ruined furniture. All they did was hand me a pair of gloves. Disgusting. I'll be taking this much... read more

Doug T 

on BBB

6 years ago

I rented a truck from them and left my personal vehicle on their lot. There was not a "no parking" sign where I parked (next to another vehicle). They towed my vehicle and cost me $200 to get it from the towing company. 

Chiffon A 

on BBB

6 years ago

This customer service at this establishment was more than unacceptable. The younge lady, Kayla was very rude and not just with customers the other employees as well. One of the employees, Chris was not comfortable with her attitude and to top things off we made a reservation and did not get what we requested 

Carolina B 

on BBB

6 years ago

I am very disappointed with the misleading advertising. This company charges what they want after they have your CC information. Shop around and use another truck rental and avoid this company, that operates out of Furniture Stores and so on , to pick up rental vehicles. Good luck disputing over-charges. I hope they get charged for ripping off people. 

Anonymous 

on BBB

6 years ago

Absolutely horrible experience at the Good Hope Location in Milwaukee, Wisconsin. Rented a truck (like I do about 3 or more times a week) and the truck smelled like a dump - absolutely disgusting. We only needed it for a day to move some furniture, so it wasn't an issue for us. Everything went fine until we returned the truck and were told we used the dolly and blankets. The man processing the return told us it wasn't a problem and we wouldn't be charged. We left. Got an email for the contract and they charged us $7 for the ... read more