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Baytown Ford
- Car Dealers
- Baytown, TX
About this business
From the all-electric Mach E to the heavy-duty F-550, we are your local experts in all things Ford. As part of the Baytown community, we are committed to providing an exceptional sales and service experience that keeps Ford enthusiasts coming back for generations. Whether you're buying a new Ford or servicing your fleet of vehicles, our extensive knowledge and superior customer care make us Houston's Ford experts.
Location details
4110 I-10, Baytown, TX, 77521, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
RecommendedWe just moved here in August and had been using another Ford dealership for our car service. The customer service at the other dealership was non existent. I decided to try out Baytown Ford which is a 30 minute drive from my home. I will never go anywhere else. Customer service was top notch as soon as I walked in the door. My appointment was for a 30k service and wasn’t scheduled until the next morning. They had my car completed the night before. Pricing was fair and they didn’t try and sell me things I didn’t need. Baytown... read more
Business response:
Hi Hillary Bailey, we are very happy to have provided you with such a positive experience! We hope to see you soon!
Left Mac Haik Pasadena after being mistreated and them almost blowing my engine for not tightening my oil filter to a great place. Thanks so much Baytown Ford. It’s nice having a good dealership again to service my vehicle and someone I can trust.
Business response:
Hi Justin Gorashko, thank you so much for your positive comments about Baytown Ford! We look forward to your next visit! Take care!
They went out of their way to find me the F150 I was looking for. The entire process was fast and professional. This is the second truck I bought from these guys, and they are always nice to deal with. Thank you to Tommy and Jim.
Business response:
Hi Brian Cummings, thank you for taking the time to leave a review for us at Baytown Ford. We're happy we could meet your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Last week I called and made an appointment with the service dept. to have my door handle fixed. I take my car up there at the appointed time on Thurs, tried to ask my service advisor the approximate time frame and he proceeds to say he will text me when they look at my truck and decide on the repair. Ok cool. Three hours later and crickets. I text using the number that is dedicated to my service asking if there was any update and nothing. I call about 30mins later to sit on hold and then finally told my person is on lunch an... read more
In 3 & 1/2 hours I drove away in a new F-150 King Ranch. I’ve used the service department over the years with no problems. So far... the dealership has delivered with sales & service.
Business response:
Derrick Belt, thank you for your kind review; we are happy to pass along your comments to the team here at Baytown Ford! We hope to be of service to you again in the future. Best wishes, Baytown Ford
i was sold a 2015 ford escape. 2 weeks later cv joints pop check engine light comes on. im told by Chris a service manager that it was a recall that i could be fixed. bring back in 30 days to get it fixed along with the CV joints. OK COOL. when i take my car they tell me its not a recall and want me to pay because it is not covered. After they said it was a recall part which ford doea not charge to fix. so now Joe Rosado stated they would fix it at no cost to me because of all the headaches going back and forth with them. i ... read more
Business response:
Our General Manager, Craig Chaudoin, would really like to speak with you more regarding this matter. Please reach out to us at (855) 760-2180. We look forward to hearing from you.
David always does a Great Job!
Business response:
Thank you for taking the time to let us know how we did! We will be sure to pass along your comments to David. Have a great day!
The service department did a great job in fixing a problem that occurred with the screen going blank on the radio/backup camera/sync. They handled the problem with excellent customer service. Its great to know that we have a service department that we can trust.
Business response:
Dave Gillings, thank you for your kind review; we are happy to pass along your comments to the service team here at Baytown Ford! Please let us know if there is anything else we can do for you; we are more than happy to help!
Kelton was my salesman ... he was awesome ! Very helpful and nice even with all my questions . I purchased a used car that did not get the expected gas mileage I thought it would... and driving at least 120 miles a day ... this was a big problem for me. I had it for about a week and half and told him the gas was expensive and asked it I could trade it for a different car... he said yes without any questions and next day I traded it for one with better gas mileage. I know most places would not do this. Most used cars are sold... read more
Business response:
Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Frequently asked questions about Baytown Ford
How is Baytown Ford rated?
Baytown Ford has a 4.1 star rating with 2,525 reviews.
When is Baytown Ford open?
Baytown Ford is closed now. It will open at 9:00 a.m.
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