Bath & Body Works

Wreann J 

on BBB

2 years ago

I placed an order on October 9. October 23, I realized my order has not been delivered as yet. I checked their website, it shows my order is still in transit to my address. Checked the carriers website, lasership, it says my order was damaged and will be returned by October 19,2022. I checked my email to verify whether or not I received an email stating my package was being returned and did When I contacted customer service I spoke to ******, who said, my package was returned October 23, and email was sent out stating I was ... read more

Andrea D 

on BBB

2 years ago

I placed an order on Bath & Body Works website this morning, then found the same item for a much better price on Amazon, to be *****. So, literally, a few minutes after I had placed this order I reached out to ************* customer service, via online chat through their website, gave them my order # and requested it be canceled. After a moment the *** typed back to me it was not possible to cancel the order; that I had to wait for it to arrive to my home and then I could send it back for a refund. Ok, so my first issue with... read more

Elizabeth E 

on BBB

2 years ago

Most of my complaint is regarding the fulfillment center which packages and ships orders for my ***************.For an April 9, 2022 order, I received my wallflowers thrown into a box with nothing other than one small piece of bubble wrap thrown ON TOP. Two wallflowers leaked out into the box and I had to order replacements.Currently, on a 9/26/2022 order, I received wallflowers identically: thrown into a box with a small piece of bubble wrap tossed in. This time, a wallflower broke, spilled and I was cut as a result!On anot... read more

Bridget R. 

on BBB

2 years ago

The second call of scamming me and racism *************************** I called 9/4/2022 the day after visiting your store at ************* ******************************************************************************** I do not want to repeat everything I said but I spoke to a gentleman on the phone because after coming there for years, I am 57 years old. I have never thought of any racist activity. I stood in line with 3 black woman who I chatted with and gave a coupon I didn't need to one of them. The cashier also black I... read more

Tim S. 

on BBB

3 years ago

They discontinue the "great" mens body wash fragrances and then I see the "discontinued" fragrances selling for 4 times the amount on **** and Amazon. This is highway robbery!!! Is there a scandal going on?? For example.......sold for $10.95 when it was in stock. Now sells for $40 or more after it's discontinued through other avenues!! Please someone check into this!!! 

Christy S 

on BBB

3 years ago

So I have multiple complaints about BBWs the first is a placed order from a few months ago during the semi-annual sale and I received my order in the mail and a bunch of the nozzles were broken on them or just didn't spray very well the scents that they have this year have absolutely no staying power. I called customer service to complain about the damaged items in the order and all she did was resend me those same items and the new ones still have the same problems with the nozzles they just don't spray. My next problem was... read more

Ashley D. 

on BBB

3 years ago

I went to my usual location and everything was horrible. I felt profiled the entire time and left unsatisfied with my shopping experience. I had items to exchange and return, so an associate asked if they could hold my bag at the register (which I thought was great). Until I realized they were profiling me and assumed I would be using my bag to boost products. When I finally made it to the register with my products I had to wait for the manager to ring me up even though a cashier was standing at the registers. She was NOT fr... read more

Jacqueline R 

on BBB

3 years ago

Hello,My name is **********. I wanted to bring to your attention the terrible service weve received not once but twice from the manager at ***************** Mall. I have been a customer there since the age of 17. The Manager ****** is rude and not personable. My first encounter was not great with her when I came in to shop for the Halloween Collection in which I spent several hundred dollars. This time around I came in and made her aware that I did not have my receipt and needed to do an even exchange, I also have the app to... read more

Erin W 

on BBB

3 years ago

I went into the *****, ** location and had a very bad experience with one of your employees. I was returning a gift I received with a receipt and wanted to use the funds towards a new purchase. The employee refused to do the exchange and instead returned the funds back to the credit card of person who gave me the gift. I didnt want that to happen so then I asked the employee to cancel the return which she refused. Employee needs coaching from manager and was extremely unhelpful and rude. I would like to provide this feedback... read more