Bath & Body Works

Jennifer S 

on BBB

2 years ago

Made an order called 15 minutes to cancel… they cannot cancel even though it will not be shipped out until 1/24 today is 1/18 this is an absolutely absurd operation. Spoke to a supervisor useless,why can you not cancel it was not 2 days later it was 15 minutes but it won’t ship for another 7 days this seems shady to me unprofessional for such a company NEVER again will I order anything. Customer service was such a joke…. Way over charging for cheap merchandise also the company is just as cheap lacks customer service or satis... read more

Abigail G 

on BBB

2 years ago

This company refuses to cancel an order, even when I called minutes after I placed the order. The reason I needed to cancel? I changed item amounts in my cart and didn't hit the update cart button prior to clicking the checkout button. I actually wanted more of the items (multiples) but did not want to pay shipping twice, so I called to cancel order so I could redo the order. They refused. That is by far some of the worst, trashy customer service I have encountered. Who doesn't cancel an order when requested immediately. Mos... read more

Lisa R 

on BBB

2 years ago

I was delivered a large box of broken glass. What was supposed to be candles was glass everywhere. The delivery person warned me it was coming out of the sides and to be careful. Called the company. For cleaning up their dangerous mess, I was to receive a new order. Instead, they canceled the ordered and no one informed me. When I called customer service, she was rude as can be and told me that I should have returned it in person. I asked her to clarify what sense it would make to drive to the nearest location... over an hou... read more

Montanna P 

on BBB

2 years ago

I was supposed to receive a $50 E gift card from the company. It was promised over and over again, I have all the chat transcripts and screenshots to prove it. Every time I contact them to check why I haven’t receive it, they make ME feel like the criminal. They keep ending our chats, and not being truthful. I spend hundreds here a year, I cannot believe how awful they have treated me over something THEY did. 

Ashley E 

on BBB

2 years ago

I purchased several candles as gifts this Christmas at full price, and a few of them I ended up no longer needing because some of my family was unable to make it to my home. I did not want the scents for myself, so I went to my local B&BW in Merced, CA on 1/3/23 and was able to do an even exchange for the face value of the candles as it rung up in the system. Each candle was $26.50, so I exchanged them for candles priced the same, no receipt needed. I told the lady at the register that we were in a rush, but I’d return tomor... read more

Melanie 

on BBB

2 years ago

I ordered 36 candles (2 different orders) on Dec. 2, 2022, on the big "Candle Day" that they have each year. I was looking forward to getting the candles so my son could pass out Christmas gifts to his teachers at school, but school was out on the 16th of Dec and the full order didn't even get delivered until yesterday, four days after Christmas. So now I am stuck with Christmas candle gifts that I cant give away because Christmas is over. My son was very disappointed that he couldn't pass out Xmas gifts to his teachers. Thi... read more

Lois F. 

on BBB

2 years ago

I recently went to bath and body and purchase 6 bottles of bath product because the signs in the store read buy 3 get 3 free. At the register it was a different story and I was being overcharged… the sales clerk was mystified by my math skills and she could not satisfactorily explain my charges… manager the same thing. I returned all 6 bottles… very frustrating. It is false advertising 

Tara G 

on BBB

2 years ago

Placed to orders on line 2 days apart , both should have been delivered within 14 days , 4 weeks later and 4 calls later with customer service , I still don’t have my orders , I was lied to by 3 times by customer service agents and hung up on by the fourth. With no answers!!! Waiting for refunds on my orders . I believe they need to educate their customer service agents on how to properly speak to customers and how to give accurate information but just read pre printed lines from books, would recommend never shopping with th... read more

Travon S. 

on BBB

2 years ago

I placed an order on 11/20/22. I received an email with my order number. A couple days later I check the status to see if the order was shipped. I get an error message. I call customer service and they tell me my order doesn't exist because it was a ghost order. I paid for the order using my e-gift card. I have called for 3 week trying to get a refund and keep getting the same response give it 24 to 48 hours and you should receive a new e- gift in email. Well it's 12/15/22 and I still haven't received a refund. I keep gettin... read more