Bath & Body Works

J M. 

on BBB

2 years ago

Not 100% satisfaction policy any longer under new return policy. I purchased online Nov. 22nd, went Dec 12 to exchange one spray scent for another spray scent and told I had to pay the difference in price because it was no longer on a promotion. I paid $6.95 when it was buy 3 get 2 free and now it’s $17.50 each which in order to exchange for another scent I was going to have to pay $10.55 to exchange. How is that 100% satisfaction. THE POLICY STATES ON B&B WEBSITE: As an alternative to a refund, customers are welcome to exch... read more

Connie N. 

on BBB

2 years ago

I planned to go to Bath and Body Works store to take advantage of the annual candle sale. I then tested positive for COVID so then I could not go to the store. I then placed my order on line through the app. I began my order on Friday night (12/2/22). I was so tired and weak I decided to continue my order on Saturday morning (12/3/22). This was a long process because some of the items had sold out from Friday to Saturday. I had 18 candles in my cart when I proceeded to the checkout. I placed all my credit card information & ... read more

EJ H 

on BBB

2 years ago

I placed an order and used 2 free rewards after a couple days I received an email stating some of my items were cancelled due to no longer in stock. I waited a few days to check my account and saw they had not returned my free rewards. I called **************** to ask them to return the rewards. The Agent I spoke with had an accent and was very difficult to understand but I was able to explain to her what I am requesting so she said she would work on it so 30 minutes later she comes back to me and the line goes dead. I waite... read more

Allan S 

on BBB

2 years ago

Do not order online from these people, their tracking, website and availability are some of the worst on the internet. Support is just as bad. 

Vicki O 

on BBB

2 years ago

I was ordering online using a Promo Code MERRYDEALS. When I placed the order I never given the opportunity to add the Promo Code. I have tried to get a discount and they refused. This is not the first time that they have used this tactic. 

Jessica 

on BBB

2 years ago

I'm concerned with their current marketing campaign that I experienced. My (adult) daughter and I went to this store on the east side of *******, ** today. She just started new employment so was looking for gift ideas for next week when she can start her Christmas shopping. We walked around the store and she was very excited to see that soaps were on sale through the season, and the sign said the season sale ends on 12/25. She didn't have money to purchase today but added it to her list of places to go for when she gets her ... read more

Denise M 

on BBB

2 years ago

The customer service I experienced today was the absolute worst! Representative felt it was ok for her to address me as sweetie.. the lack of customer service is definitely not up to par for such a big company. 

Betty C 

on BBB

2 years ago

I just purchased the minimum amount of the $2.95 soaps so that I was able to receive $1.99 shipping. After the order was placed and confirmed, I received an email that they CANCELLED 3 of the soaps AND charged me full shipping!! I havent ordered from them in years ** of issues like this. NEVER again. B&BW has lost my ***************** this time. 

Christina M 

on BBB

2 years ago

On November 7, 2022, I noticed that Bath and body works was having an online sale where you would receive a free gift with ANY PURCHASE. I decided to place an order and wanted to have my items picked up in store for free shipping. However, they ALSO CHARGE a standard shipping fee to receive your free gift with purchase items. It seems misleading when really, you're not getting the items for free if you're still paying a $10.99 FEE to have them shipped to your house. It just defeats the purpose for being able to pick up your ... read more