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Bank of America Financial Center
- Banks
- Conyers, GA
About this business
Location details
1088 West Ave SW, Conyers, GA, 30012, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 4:00 p.m. | |
| Tue | 9:00 a.m. to 4:00 p.m. | |
| Wed | 9:00 a.m. to 4:00 p.m. | |
| Thu | 9:00 a.m. to 4:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
Worse customer service on the planet, avoid Bank of America if you want to avoid banking nightmares!
I signed up for an online Bank of America checking account. They requested my debit card to make the deposit, so my actual money is linked to this checking account. One day after signing up, I got an email saying I had changed my Bank of America passcode. I HADN'T. So naturally, I was alarmed. I called Bank of America and talked to four different representatives before a very hateful person came on the phone and basically demanded that I go to the nearest Bank of America branch (2 hours from me, so a 4 hour drive total) and ... read more
Bank of America is a joke. That's the simple way of putting it, but I'm going to delve more into it. Charging you overdraft fees for miniscule transactions (I'm talking 2 cents and they'll charge you $35.00 for it). Their customer service is useless, you'd find better luck asking some rando on the street for advice on your account than you would from calling them. Not to mention, their hold times are always ridiculously long, because they want to deter you from calling in and use their ugly, useless, trash UI/UX APP. You nev... read more
BOFA sent me a letter saying they dont have a location in my area with a identification code telling me that i could just open an account online. So i do just that. i open an acct online because they dont have any location within like 75 miles of me. they send me and my wife a debit card and i turn in my direct deposit forms in to my employer. i go to log into to my acct and it says im locked out to call. i call and the guy tells me that i couldnt be verified online so they just shut the acct down. they gave me no phone call... read more
I asked for my card to be canceled because someone had gotten ahold of it, I wasn't sure if it was my daughter or her friend but if it was my daughters friend I was going to call back to dispute charged unfortunately it was my daughter so I didn't call back to dispute charges already made but either way they said the card was canceled and a new one would be sent to the address I confirmed well they actually didn't cancel the card and over $300 more was added after the date the card was supposedly canceled! They said it's bec... read more
My father banked with Bank of America for more than a decade. When he passed away the troubles started. I tried to settle his affairs but their estate unit is incredibly obtuse. First, I went to a branch with all legal documents prepared by an estate laywer. They told me the check would be in the mail next day. A week pass by and nothing. It turns out, they misplaced all of the legal documents. So I called their corporate number only to be told that tough luck, they cannot help unless they have the legal documents. So this t... read more
Business response:
Thank you for sharing your experience. At Bank of America, we're focused on providing exceptional client experience to our customers. Your feedback helps us continually work toward that goal.
Completed a mobile deposit with a check from an account I have ********** to my Bank of America account to pay bills. I have done this a few times with no issue. Today I logged in to online banking to see a notification with B of A that they put a 10 day hold! I contacted customer service who instructed me to drive (45 min) to the nearest branch so they could verify the check and release the hold. I did this and the branch infor.ed me that they haven't done this for o we a year. They instructed me to cash the check at ******... read more
Customer for 25+ years and tried to make a purchase using my card - first time I've really had an issue and spent 3 hours on the phone because it kept being declined for fraud issue reasons. 3 hours of my day spent with people telling me they had no idea why and to try the purchase again only to have it decline again and again. I confirmed my identity every way possible and because I had to update my information because 20 year old phone number no longer existed there was an issue and they wanted me to drive to a location th... read more
They give you false information and shower you with hidden fees without mentioning any of them. And when you bring it up to customer service they never revert any of them. It's always "welp sorry, anything else I can help you with?" And I'm a plat honor tier with them. You would think they would give at least a bit of support to their long standing customers.
Business response:
Thank you for sharing your experience. At Bank of America, we're focused on providing exceptional client experience to our customers. Your feedback helps us continually work toward that goal.
Frequently asked questions about Bank of America Financial Center
How is Bank of America Financial Center rated?
Bank of America Financial Center has a 1.1 star rating with 856 reviews.
When is Bank of America Financial Center open?
Bank of America Financial Center is closed now. It will open at 9:00 a.m.
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