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Bank of America Financial Center
- Banks
- Conyers, GA
About this business
Location details
1088 West Ave SW, Conyers, GA, 30012, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 4:00 p.m. | |
| Tue | 9:00 a.m. to 4:00 p.m. | |
| Wed | 9:00 a.m. to 4:00 p.m. | |
| Thu | 9:00 a.m. to 4:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
I've had nothing but issues with his company...initially when I move my 401k to this company they put 5,000 dollars into the wrong account What's more anytime I need to contact them for customer service issues, like resetting passwords they are unable to find my account and drop the call...they also won't give me call back extensions I will be choosing a different company to hold my money
Business response:
Thank you for sharing your experience. At Bank of America, we're focused on providing exceptional client experience to our customers. Your feedback helps us continually work toward that goal.
It is difficult to understand how a company with what appears to be a customer rating of 1 star could be an A+ BBB Accredited Business. I check the BBB website to see if a business is reputable and look for businesses with A+ preferably BBB accredited with which to do business. In this instance I checked the BBB website to see if BOA was just a total disgrace for me or whether others had the same opinion. On the cover page for this business it indicates a customer rating of 1 star to which I wholeheartedly agree.
Business response:
Thank you for sharing your experience. At Bank of America, we're focused on providing exceptional client experience to our customers. Your feedback helps us continually work toward that goal.
I've been trying to resolve an issue with a second mortgage for nearly 6 months. Basically had a modification with a set monthly payment. I've called nearly a dozen times, been transferred multiple times and still no resolution. There's a pile of late fees even though I've made ** payment each month since the modification. Now the loan has been sold off to another company with an outstanding balance that I don't owe. Just shameful customer service and ridiculously complicated. The modification process was a beast but I made ... read more
Business response:
Thank you for sharing your experience. At Bank of America, we're focused on providing exceptional client experience to our customers. Your feedback helps us continually work toward that goal.
Wish it was possible to leave ZERO stars. I have been a customer with BOA for years and I miss ONE payment by a couple days and they don't forgive the late fee?? Will be transferring both my cards over to ********! That is literally a joke. Also Laticia? C, the supervisor I spoke to, wouldn't help me after I told her the conditions for missing payment. She then told me as an authorized user I shouldn't even be handling bill pay but in the next sentence told me that SHE handles bill pay even though SHE is an authorized use... read more
Business response:
Thank you for sharing your experience. At Bank of America, we're focused on providing exceptional client experience to our customers. Your feedback helps us continually work toward that goal.
They are trying to charge us on accounts that have been closed for 3 months. The company that they are trying to charge is Car Shield whom I instructed to cancel the contract, instead they said they put it on hold instead and billed us. These accounts were canceled two months ago.
Business response:
Thank you for sharing your experience. At Bank of America, we're focused on providing exceptional client experience to our customers. Your feedback helps us continually work toward that goal.
you illegally close my accounts and refuse to give me my money back and than traeat me like I am dumb and stupid like I due not know the law and than you yell and scream at me I am now going to hire a lawyer and sue to get my money as this is wrong in many ways no wonder your in trouble with the feds for this
Business response:
Thank you for sharing your experience. At Bank of America, we're focused on providing exceptional client experience to our customers. Your feedback helps us continually work toward that goal.
Will never do business with them again. Absolutely horrible customer service. Every time I call I get a different answer and no one seems to be knowledgeable about the company or their policies. Paid off my car loan on 6/20 and they mailed it to an address that I haven't lived at for 5 years, even though I changed it on my account. They said it was my fault that I didn't change the address on my car loan info. I had to wait 10 business days for them to send the information to the right address and another "7-10 business days... read more
Business response:
Thank you for sharing your experience. At Bank of America, we're focused on providing exceptional client experience to our customers. Your feedback helps us continually work toward that goal.
I had a horrible experience with BofA June 19th and 20th.! I made 4 payments (far more than minimum) in May and June. The fourth payment was my July payment t and posted a day too soon in your cycle. I am being charged a late fee of $27 because your system can't apply payments in advance of due date! I spoke to several reps and a manager over the followinging days and they just kept saying their system couldn't process my early payment to July bill, nor could the $27 penalty be waived. Outrageous!
Business response:
Thank you for sharing your experience. At Bank of America, we're focused on providing exceptional client experience to our customers. Your feedback helps us continually work toward that goal.
They put a check of mine on hold cause they feel it was fake. I had the company that gave me the check verify with boa that the check is good. They still will not release the check. It is being held for a long time and this is my disability check that I need to pay my Bill's. I have all my accounts closing cause I cant get to my money. The bank says they need to verify with the checks bank to make sure it's good and they can get the money but the check that the disability company sent me was from bank of america. The company... read more
Business response:
Thank you for sharing your experience. At Bank of America, we're focused on providing exceptional client experience to our customers. Your feedback helps us continually work toward that goal.
Frequently asked questions about Bank of America Financial Center
How is Bank of America Financial Center rated?
Bank of America Financial Center has a 1.1 star rating with 856 reviews.
When is Bank of America Financial Center open?
Bank of America Financial Center is open now. It will close at 4:00 p.m.
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