Bank of America Financial Center

Jennifer T 

on BBB

6 years ago

TERRIBLE! They put LONG holds on checks deposited. If you do a mobile deposit it will not tell you that there will be a hold until it is too late then they won't let you cancel the deposit. Then when you offer to bring proof that the check has cleared they tell you no. So you do not have access to your money until more than a week later! I will be cancelling my acct! Go somewhere else!! 

Carol S 

on BBB

6 years ago

They say to set up alerts for balance if it falls below or any transactions, but if they want to tag a insufficient fund on your account you do not receive an alert or anything. They just charge your account. Then they also take your money out of your account before it even gets to the creditor that your debt is paid. You make a payment using your checking account and Bank of America shows it posted out of your account before the debtor, even knows it has been paid. Their banking process is set up for them to make money off ... read more

Ayman E 

on BBB

6 years ago

Bank of America has the worst customer services, unprofessional staff. I will close my business account with BOA. 

M.Coleman 

on BBB

6 years ago

Generally good, but they need to change their ways about making deposits. I had a recent issue with overdraft fees after making a deposit at their ATM. I called customer support and spoke with Joanna. No fault of hers, but she was unable to credit any of the overdraft fees which totaled over $200. I made deposits at the ATM to cover 2 days worth of expenses, but they did not credit the money until the following day. There was no posting on the ATM itself nor was there a notification during the transaction of a specific cut-o... read more

Adam A 

on BBB

6 years ago

I used to love ban of america until i recieved a fraud check from a client and bank of america then took my account -888,8888 when i called them the person said she was fixing it and hung up on me so i called back and they told me there was a check that was forged like**** they act like i can tell if a check is bad by looking at when there bankers seen it and accepted so how was i supposed to know when i call all they say is theres nothing we can do so now my business has no account and not eligible to get new one biggest mi... read more

William T 

on BBB

6 years ago

If I could give no stars I would. I had a balance of $150.00 I paid it on time, I later got a bill for $24.00.I just thought it was a mistake, so I got a second one and called the credit card division. They said I made my last and final payment 2 days late so that's why I owed them $24.00 I paid the $24.00. I had a $10,000.00 line of credit only BOA credit card, and my credit score was 814, I checked my credit score a couple months later on Experian and they had brought me down from 814 to 630. for $24.00 I called and spoke ... read more

Jason N 

on BBB

6 years ago

On mobile app I transferred $200 from savings to credit card (meant to transfer to checking). There was no way on the app to cancel. Transferred the $200 to checking fro the -$200 (negative) balance on the credit card. Was charged $10. boa refused to wipe the $10. All accounts were then closed by me. $10 versus thousands since 2003. You are worthless boa. ************ 

William M 

on BBB

6 years ago

I was recently impacted by a layoff and have been contacting all of my banks that I have accounts with to let them know this and to try to work out an arrangement while I look for work. The worst part is my account was in good standing with no missed payments. Bank of America policy is that since I am unemployed they can't help me. Had I been employed they would have been able to work out a payment plan. WHAT KIND OF BACKWARDS IDEA IS THIS!!!! I need help, they are unwilling to give me any. Account is now closed. I will NEVE... read more

Michael K 

on BBB

6 years ago

I needed a lien release letter for my 2006 Equinox. Spent an entire day with them because they couldn't find my info even though I had my VIN, my acct number everything. They finally found my info. Then they said "so you need a release for your 2007 equinox?" I said no I have a 2006 equinox I'm looking at the title it says 2006. Oh well we cant send you a release because we have you down for a 2007. So I can never get rid of my car because somebody at BOA entered in the wrong year? Unbelievable. Then she puts me on hold come... read more