Bank of America Financial Center

YUNLONG C 

on BBB

6 years ago

I had several credit cards and checking accounts with BoA. Recently one of the credit cards had a late payment due to the automatic payment was not working correctly. And there was no email, text, call or any alert for the past due situation, until my other BoA credit cards are forced to be closed. The agent from collection department said if you don't use your credit card for a year, they stop your automatic payment setting, which happened in their old system. But they can't reverse what has been done to my credit score an... read more

Rozilyn M 

on BBB

6 years ago

In my 33 years as a customer with Bank of America, I have never been treated with disrespect and condescension as "Lisa from Texas" treated me with today. "Richard, the floor manager" was polite. I am hoping this review will lead to some type of action. Probably not, but since I could not get information about a formal complaint process, I thought this might be a route. 

Lisa G 

on BBB

6 years ago

My husband passed away and I contacted them right away explaining that his income was my income and I couldn't pay on my account. Once I sold his car to pay off my debts, I contacted them to get the payoff amount and to waive the late fees. They were rude and refused to take off the 2 late fees even though we were always good customers and never made a late payment in the past. They have the worst customer service and it is ridiculous that they aren't willing to help a widow when they are paying off the entire balance. Stay ... read more

Mike B. 

on BBB

6 years ago

My experience with Bank of America continues to get worse. I'm now looking for a new bank. I have been with Bank of America since 2002 and get nothing but run arounds. Our account got compromised by no fault of our own. I called they acknowledge it was fraud and we got a new account opened. Well under the old account I had opened a savings account in which they drafted $25/month from my checking and put it into my savings and this was done do avoid monthly service fees. We had to go into a branch where we live to get the new... read more

Elizabeth M 

on BBB

6 years ago

Bank of America is horrible . They do not serve their customers . I should not have to wait 40 plus minutes to talk with someone on the phone multiple days in a row . They need better customer service !!!!! I will be closing my accounts . The wait is not only an inconvenience but disrespectful . No one is able to answer or resolve questions you will be transferred to another department which puts you back on hold with the automated systems and you are stuck waiting again. Their horrible service must be put to an end . 

Olivia C 

on BBB

6 years ago

While the customer service representatives were very nice, I'm absolutely blown away by the decision to not retract a "late payment". Apparently, even though you're given the option to credit points toward the balance of your credit card, it doesn't count as an actual payment. The representative says there's a window that pops up stating this...I missed it, so likely, this is one of those super small side notes no one pays attention to. If I had added another step for myself by depositing the money to my bank account first, ... read more

Adriana M 

on BBB

6 years ago

This is a minus 1 million for me and here is why... Some words of warning on mobile banking (please read)... On 9/11/18 I deposited a check given to me by my old tenant from his ********** account. In May 2019 I received a text from my tenant indicating that the check was redeposited. I checked in my account in Bank of America and with my bookkeeper and the check was not deposited into any of my accounts. It was no where but there was a deduction in my account in the amount of $2000. Bank of America had taken the money out o... read more

Jason L 

on BBB

6 years ago

I've been a customer for 20 plus years, and really not sure why. I was charged $280 in overdraft fees from a "pending authorization" that never cleared. Customer service was not very empathetic. The only thing that made my account negative was the fees they charged. For a bank that was previously sued for predatory charges they sure have not seemed to change their tune. 

kathy j 

on BBB

6 years ago

I had to file bankruptcy twice because the bank of America refuses to credit my account for the payments I have made. I filed bankrupty on 06/2017. And the bank of America has always harassed me by objecting to what I reported how many payments were past due, which they had reported on the monthly mortgage statement they would send me. They have requested the court to raise my payment several times. And now Carrington has bought my loan but Bank Of America is asking the court permission to foreclose on my home. Carrington is... read more