Bank of America Financial Center

Denis K 

on BBB

5 years ago

BoA has some one of the worsts credit card in America with unavoidable interest on all their credit cards even if you dont have a balance. 

MaxineP 

on BBB

5 years ago

Bank of America has stolen funds from my account. After being on a call for over an Hour they stole my funds, after two representatives discussed the procedure and assured me that my account would receive a resolution. The worst part is I'm an educator who already makes little and for a multi-billion dollar corporation to lie and steal money from consumers is terrible. I spoke to an individual in the collection department and he assured me that once the claims department reopened my claim that when they gave me the final res... read more

Margaret M 

on BBB

5 years ago

My wallet was stolen and over $4000 was charged at ******** and ************* I reported my card stolen both online and at the local branch. Additionally I filed a police report. They told me that they would investigate and then denied my claim saying my signature was used. My signature was on my driver's license so of course they knew what it looked like. I have called and appealed numerous times to no avail. This is a horrible bank and I rue the day that I signed up for an ******* Airlines card with BoFa. I am now going to... read more

Anonymous 

on BBB

5 years ago

This is the most garbage bank in the country. Compared to most other banks like *****, it always takes no less than 30-45 minutes to get a hold of a customer service representative. I had a recent issue of paying off my credit card balance and then having an auto-pay trigger as well for the full amount that I owed. I've been working since the 3rd of this month to have that overpayment reversed to me. I've spoke 6 or 7 times with a rep, each one telling me something different. First they said the refund would hit my checking ... read more

Nataliya S 

on BBB

5 years ago

They terminated my accounts without providing me with a reason and without any notices. I was with this bank for twenty-one years, and was always a loyal customer. I went to the branch in downtown ***********************. 

Angelica B 

on BBB

5 years ago

Their constantly charging a fee for a savings account you didn't want they charge more than any other bank and it's ridiculous 

Thomas W 

on BBB

5 years ago

Bank of America is an absolute scam. Overcharges dead accounts. Should be shut down by the ftc. 

Holly B 

on BBB

5 years ago

I've been with Bank of America as a credit card holder for some years now. Overall, my experience with them as a creditor has been typical, save for one aspect: their poor customer service when calling in. I was prompted to close my checking and savings accounts with them due to this issue, as the bank simply was unwilling to stand by me as a customer when I disputed a charge that I should have been compensated for based on the circumstances, and this very same issue with their service standards is now prompting me to cut al... read more

Kat W 

on BBB

5 years ago

Terrible customer service - I have been lied to multiple times and mislead throughout an entire month long process. A representative deliberately twisted my words, claimed I was lying and/or uninformed several times, and was laughing during the process. She also failed to escalate my concern after I asked multiple times. They have no respect for loyalty from customers and change policy without notice or explanation and leave customers to eat the cost. Disgusting.