Bank of America Financial Center

Jacquelene M 

on BBB

5 years ago

Per the terms of the government's Coronavirus Stimulus Relief Bill, the federal government has ordered that no interest should be charged on pending credit card balances and student loan balances during the payment suspension periods. I recently contacted Bank of America to confirm that my two (2) credit card accounts would be subject to payment suspension during the pendency of the Coronavirus crisis. Bank of America initially confirmed that both of my credit cards would be subject to payment suspension and that neither acc... read more

Michael D 

on BBB

5 years ago

I am a disabled Senior citizen trying to get my first credit card, was declined by this bank due to not enough revolving credit, Yeah I'd like to get some of that if somebody would issue me a card to do it with : ( 

Jim G 

on BBB

5 years ago

Bank of America should be ashamed of themselves. I have automatic payments set up and recently made a large payment that cut my minimum due by 50% so I called and spoke to a representative wanting to lower by automatic payment amount. All he did was cancel my automatic payment. So now I get a delinquent notification for missing only one payment even though it was their fault and then they lower my credit card available balance by $10,000! Which then affected my Credit twice because of the delinquency and then the fact that m... read more

James M 

on BBB

5 years ago

Bank of America can charge you up to 4 overdraft fees in a single day, resulting in a maximum total loss of $140. They maximize the likelihood of this obnoxious fate befalling their customers by cleverly ensuring that their ACH process posts charges in order from highest to lowest. I cross-referenced the charge timestamps with BoFA's ranking of them, and found that there was no correspondence between the time I was actually charged and the order of the transactions in the statement. This ultimately meant that I had to pay th... read more

Joshua S 

on BBB

5 years ago

Horrible customer service. as I'm writing this I'm still on hold; FOR THE SECOND DAY IN A ROW! I got an e-mail saying that my debit card had been frozen due to some suspicious transactions. I log onto my app, call the number and while I'm on hold and try to find any transactions they're flagging and I can't find ANYTHING. I waited on hold; while I was at work mind you, for 1.5 hours without ever hearing from anyone. I called first thing this morning and was on hold for 45 minutes; hung up called back and I am currently at 1:... read more

Jennifer P 

on BBB

5 years ago

Bank of America offered me a zero interest balance transfer from my credit card webpage under Deals and Offers. I applied to transfer one of my cards that has a high balance and they rejected me and reported it as a hard inquiry on my credit report. This lowered my score by 24 points. They never told me this would show up on my credit report. They don't have an email contact and when I try to call them they tell me there is a 3 hour hold to answer calls. I wouldn't have even applied for the card except they made the offer to... read more

ayanna 

on BBB

5 years ago

An absolute terrible company, I am disgusted with the service and lack of support with the mortgage deferral information. Having our home loan through the bank, I expect our deferred payments to be put at the end of our loan, instead of being threatened with an enormous balloon payment at the end of that 3 months. If we had the money monthly, we wouldn't have the NEED or WANT to even ask for this deferral for the very first time in the entire life of our loan. I have received nothing but disgusting and rude customer service,... read more

Semiah M 

on BBB

5 years ago

I used Zelle through my bank Bank of america account for an online payment for $900 that was a scam and I was told not only by my bank but Zelle & Bank of america stated that they can not do anything about it. I really find i disturbing that there is no way to assist a customer who's been using zelle for years or Bank of America from there ads "we protect you against scam" I am no longer going to associate myself with Zelle and will no longer bank with bank of america. 

Maiya G 

on BBB

5 years ago

I will be closing my bank of america account as soon as possible. The bank restricted use of my card due to "suspicious activity" and as such, I am unable to pay bills, or but goods in the midst of a pandemic. Furthermore, all attempts at getting a representative on the phone have been unsuccessful as I sat on hold for literally 2 hours. So days have passed and I have no funds. Im closing my account and I will deal in cash from now on.