Bank of America Financial Center

Jodecea T 

on BBB

5 years ago

Hello, I applied for accounts online because I had been sick and needed a way for family to send me money for my bills. I answered the security questions and then transferred $25.00 to a checking account. On Saturday I tried to access my account online via the app and was told my account was locked. Then the next day I received a debit card and tried to activate it but the automated system said there was no account found. This whole time I couldn't contact BOA because they're not opened on the weekends so I had to wait unti... read more

Sandy 

on BBB

5 years ago

As, a small business owner severely impacted by Covid-19, we have been frantically awaiting PPP loans to be rolled out. We have banked with Bank of America since 1992, for personal checking accounts, savings, personal credit cards, merchant services and Business Checking Accounts. After anxiously awaiting this day, to our surprise, when we tried to apply, we read the horrifying words, "DO NOT QUALIFY to apply." In searching why, we found that having banked with them for all the reasons listed above, is not enough. We ALSO... read more

Greg S 

on BBB

5 years ago

Today was the first day for the Government SBA Payroll Protection Program loan to help small businesses during the pandemic. Our business has been a loyal customer of Bank of America for 25 years. We have two checking accounts with BofA since 1995. I called Bank of America and was told the website had been set of for the loan and I should log into my Bank of America account. When I did log on I was told that I was not eligible for a Payroll Protection loan through Bank of America because we did not meet one criteria of havin... read more

Omar G 

on BBB

5 years ago

This place is an absolute joke. Been a member since 2010. Opened a no-fee credit card in 2018. Well, they decided to start charging fees without notifying me. Called to get this handled and they say they cant help. This $40 fee will result in me closing my checking, savings, and credit card accounts. Not because of the amount of the fee but because of principle and how they decided to operate. 

Devon C 

on BBB

5 years ago

I wish I could give 0 stars, they don't care about their customers at all and it is clear by the way they have trained their customer service representatives to treat their customers like second rate garbage on the phone. No help at all. If you try to call to get help they will either send you down the line to 5 other people that won't help you or ignorantly tell you to "try asking Erica" in the app. It doesn't matter if you've been a loyal customer for 10 years, they refuse to work with their customers in any way that is be... read more

Po'd BOA Customer 

on BBB

5 years ago

Went to purchase dinner and my card was declined. I have had BOA for approx 30 years and also has over draft protection. Due to the CV19 my income has been decreased. Couldn't figure out why a $20. charge would be denied. Called, waited on hold for 45 minutes to be told that my secured line of credit had been canceled. I never canceled it. They told me there was nothing they could do for me and I had to call a different number the next day. Now, I have no dinner and no money and I'm being charged over draft fees on top of it... read more

AR 

on BBB

5 years ago

I've been a loyal customer with Bank of America for over 13 years and today was the first time I called to ask for a reimbursement for a late fee. Customer service was a joke. I waited on hold for over an hour and when I finally reached a representative I explained to him that a glitch in their app caused their bill pay notification they send me every month to stop working. I pay my bills every month and this is how they treat a loyal customer? The representative didn't seem to take my concern seriously. He kept saying the r... read more

kerstin g 

on BBB

5 years ago

Horrible account details. It takes forever till they finalize charges and refunds. Constantly have your debit card declined and then never ever answer the phone or transfer you 5 million times. It is an absolute nightmare. 

VIKAS M 

on BBB

5 years ago

So this ordeal is currently ongoing. A month back I got a call from BoFa saying my Old Debit Card was compromised by the site I was using (No name of site provided), and I have to get a New Debit Card. I told the gentleman, I do not need a new Debit Card, but he insisted since its compromised we have to replace it, even though there were no fraudulent transactions, or the current card will stop working after Mid - Feb. I reluctantly had no choice. Cometh, Mid - Mar, someone siphoned around $2900 from the new card. I was like... read more