Bank of America Financial Center

Ralph E 

on BBB

5 years ago

There was a mistake made on a over the phone check for my mortgage payment. They gave me a confirmation number and I thought it was paid. Well a few weeks later I find out that the was an error. I immediately called and 1 1/2hours later the waived the late fee and i requested that they not report it. Well they reported it to credit bureau. I called back and explained the situation and a manager named Mike from their Arizona branch. He said they are within the reporting guidelines so they will not remove it. Idiocracy not bel... read more

Anthony S 

on BBB

5 years ago

Sent auto title with no tracking, naturally it is missing and they won't take responsibility. It is obviously a common problem based on the number of complaints, yet they still repeat the same process. 

Jason A 

on BBB

5 years ago

** issue... I bank with 5/3 regarding ** checking account. ** auto loan is with Bank Of America. I wanted to setup auto bill pay on their website which I did. Since I am not a Bank Of America checking customer any payment that I make over the payment amount is NOT applied as a curtailment. The customer service representative stated that any overage payment I made went towards next months payment and principal. Seems like a conflict of interest or just unethical to only accept curtailment payments from Bank of America custom... read more

Justin C 

on BBB

5 years ago

This bank is horrible. Had to open my account 3 times because they cancelled it due to their errors. Took a month to get the 100.00 back I used to open the first cancelled account. Now they have one of my deposits on hold to verify a check. Which at first they said it would be released on the ninth. Then they changed and said on th he 16th. This bank is horrible. And I will be closeing this account as soon as the money clears. 

Josh 

on BBB

5 years ago

Unprofessional customer service and handling of claims. I claimed multiple purchases with plenty of evidence (multiple pages of emails and proof I was owed the money) I should be refunded the money due to an unresponsive seller but they rejected the claims because apparently they don't handle return/refund requests. Isn't that the whole point of using them???!!! Absolutely awful credit card company that tries to gouge the customer of their money and does not look out for you. Would not recommend 0/10. 

Durim M 

on BBB

5 years ago

I have banked with Bank of America for the past year. If I could give this scammers not even 1 star I would but this system is not letting me. I don't have any negative impacts on my account neither have I written checks that bounced or neither have I deposited any checks that bounced into my account. My boss paid me a few days about and I deposited the check. I finally was able to find a job after all this craziness at a pharmacy. He paid me by check and I went to deposit it but the branch was closed due to COVID-19 so I u... read more

Natasha B. 

on BBB

5 years ago

Bank of America has awful customer service. I want to know how they are going to offer $1 Billion toward racial inequality when Bank of America has closed the accounts of black and brown customers without providing any reason for the closure. Could Bank of America please explain how the are going to help with this $1 Billion? Especially when Bank of America is trying to marginalize this minority group. 

Christopher A 

on BBB

5 years ago

I am a business customer, and I can tell you they will rob you blind. Paid for cc machine outright went out little after a year would not warranty it and had to buy a new machine. After buying a new cc terminal they said I have to send the old one back that I paid for. Regardless of it working or not I paid and own the machine I should not have to send it back. According to their supervisor and manager that is there policy no exceptions. Not to mention paying a $100 a month just to have clover customer support. Their merchan... read more

Abby F. 

on BBB

5 years ago

Fraudulent bank, did hard inquiry on me and after several calls and a visit to the branch, no resolution. Hilda Samayou some resolution specialist is a LIAR. She never picks up her phone, in a weird way her phone calls go straight to voicemail and after speaking with her for abut 10 minutes, her report states she could not contact me, wow why would Bank of America employ a liar or is she working on company's policy of fraud? I am so mad and will keep fighting this, CFPB could not do much.