Bank of America Financial Center

B F 

on BBB

5 years ago

Totally unethical bank - charging overdraft fees and refunding them at their leisure. If there is a hold on the funds warranting such actions - even if past - this needs to show on the records. 2020 - you think I might get an email warning already? System cannot handle a '.us' email address still in 2020 - BEWARE - go elsewhere fee happy bank and they know it 

Rachel L 

on BBB

5 years ago

My husband tried to make a cash deposit into an ATM on October 22, 2018 but the ATM gave an error message and dispensed the cash back to him. He took the cash and moved up to the next ATM and made the deposit with no issues. We noticed the next day that the deposit had double posted, so I immediately called Bank of America to make them aware of the situation and asked them to remove the double posting. I was thanked for my honesty and told that they would launch an investigation. Little did I know that the investigation was ... read more

Rodrigo C 

on BBB

5 years ago

I make payments of $400, $700 and higher on my credit card. I called in to make a payment and was told that if it's above $25 then the payment for the next month is covered. To my surprise, I was hit with a late fee and was told they would fix it, a month or so later, the late fee is still not removed. They are saying that the payment needs to be after the due date to be considered for a payment for the next month, I was given wrong information and they are not refunding the $25 now. I cant believe how they steal money from ... read more

Stef G 

on BBB

5 years ago

Terrible automated system. Doesn't recognize voice or numeric prompts when trying to make a payment. I have complained to representatives at least 6 times. This is a monthly payment so the problem has not been rectified in 6 months. Completely unacceptable 

Brooke L 

on BBB

5 years ago

I have financed a car with Bank of America in the past, with no issues. On ******** - I was fully approved for a bank loan for a car and received an email to call and finalize my details. The day my car arrived, 14 days after the initial approval, I called B of A to finalize my details. They asked for my social oh, they asked for my address, they asked for my birthday. Said thank you. Then... She asked me if I had dual residency in two residences. I said no. She said okay we are declining your application because we cannot... read more

Renae 

on BBB

5 years ago

If I could give you all zero stars I would! My card was stolen just before christmas and I called THAT DAY and asked them to freeze my account. They refused. Had they actually done so the thief would not have gotten a dime! They did not start using the card til way after I had called to try to freeze or put a hold on the account. All of the customer service people speak english as a second language and are hard to understand. Instead of giving me an entirely new account she merged them so that when I tried to do the form to ... read more

Ryan F 

on BBB

5 years ago

At Bank of America you can expect absolutely terrible customer service, you will find yourself jumping through endless, bureaucratic, procedures to ultimately stall you out and wear you down. They will not follow up or relay information correctly to one another and will only allow communication via the telephone so that they cannot be blamed for giving false or inaccurate information. DO NOT USE THIS BANK. Move on and find someone else. 

hang t 

on BBB

5 years ago

I wasted 1hr trying to get a hold of someone to pay off my credit card amount of $2.99. I had closed my credit card and there's a remaining balance from new transaction of $2.99. I tried to payonline and I got automated message saying to call 1 800 *** 6262. I waited 20 mins and finally got through someone to transferred me to specialist who couldn't hear me. It's bizarre because I had good cell phone reception and was at same location the whole time. Specialist said she couldn't hear me and hung up without calling back. I t... read more

alexandria q 

on BBB

5 years ago

I remember being young and naive, opening up my first debit card with Bank of America as a teenager. Excited as all get out. I've been with Bank of America for a long time--about 14 years. My parents have been with Bank of America for over 30, before it was even called that (they said it had a different name). Growing up I was taught to trust adults, to believe what people say. As I have gotten older, my upbringing influenced my decision-making. Last year, I opened up my first Business Checking account with Bank of America a... read more