Bank of America Financial Center

Jeremy D 

on BBB

5 years ago

I made a purchase on ********.com for just under $400 dollars, at about 9:30 PM. I received a text from BoA stating that they suspected there might be fraud, and that this purchase had been declined. They also requested I advise whether I had requested the charges to go through or not, to which I responded "yes", and the text stated that I should retry the purchase as it had been declined. So, I retried the purchase. Turns out ******** also retried to charge the previously declined charge, and instead of keeping the charge... read more

Kristal T 

on BBB

5 years ago

I have banked with Bank of America for 4 yrs. I have had numerous complications with them. The first of which is when I opened a Business Account with them, the business banking associate who was 'helping' me informed me that my client was only hiring me for a tax write off... The second complication was when I was at a store purchasing something with my personal debit card (a different account) and my card was declined. I saw that there was an unauthorized transaction on my account, which led to my personal account being ov... read more

I B 

on BBB

5 years ago

B of A Home Loan Dept. main help section via phone calls promises help but doesn,t deliver! Escrow on the sale of our home closed Sept. 6, 2019. By mistake, 2 Sept. loan payments had been made. One in Aug. and one in Sept. Refund $ on the first $512.13 payment was sent to us for $46.00 after certain closing fees were taken out, and no explanation as to what they were! We've made 3 calls to B of A, and been promised a full refund check of the second $512.13. (Each call we made have given us different dates as to when this che... read more

dan v 

on BBB

5 years ago

i also received a $250 gift card and did not use up all the funds before the expiration date. This was a prepaid gift card that someone paid cash for but BOA keeps any remaining funds once its past the expiration date. No extensions, no reissue, no options. i feel like i was robbed. Short term wall street mentality with no regard for customers - just quarterly profits wish i had an account here that i could close out. Get out while you can 

richard m 

on BBB

5 years ago

To state that this is the worst and most abusive bank is the world in inadequate--the level of sheer incompetence and utter disregard for people is beyond belief. I specifically called this ranch to find out if I could verify whether I could cash a check from someone whose previous check bounced. I had to call and wait on hold for almost 30 minutes because no one ever picks up the phone (though you would be much better off if they never did and disconnected their phones). I explained the scenario precisely, and that I do not... read more

Toni P 

on BBB

5 years ago

I had a checking and savings account with BOA for over 15 years. They're banking hours are awful, and offerings just aren't that great. I decided to close out my accounts and move to TD Bank (my husbands bank of choice). I closed out my account on 10/12/19. As of today I still haven't received a check for the funds in that account. When I called to find out what the hold up was they assured me I'd have the funds in 10 business days after closing the account, they gave me a date of 10/25. As of 11/1 I haven't received a check... read more

Arnetta D 

on BBB

5 years ago

BOA's dispute process seems to be less than legal. As a consumer I feel that BOA assisted a merchant with processing an unauthorized transaction. Nothing I did or said aided in getting funds returned to my account that I didn't authorize. BOA does not back or support their consumers. 

Jennifer G. 

on BBB

5 years ago

So a week ago I opened an account online. No issues every thing went thru fine. I go to the bank the next day to deposit a check for over 5000. I knew they would hold it. They held it for a week and allowed me to withdraw 200.00. I was like ok I'm new to the bank I understand. Well the day before my money was due to release I call to make sure everything is fine. They say it will be released the next day. Which just happens to be the first. So im like good I need to pay rent. So I go today to get my money and nothing but iss... read more

Shau L 

on BBB

5 years ago

I recently opened a Bank of America business checking account because of a promotion that said that clients would be given a brand new iPad as a gift for opening the account. I opened the account back in April however, did not receive the redemption email until early September. The wait time was longer than originally stated. Afterwards, I was eager to redeem my iPad. After receiving the iPad, I opened the box to find out it was a refurbished, not in brand new condition with Bank of America's branch apps preset on it. I was ... read more