Bank of America Financial Center

B F 

on BBB

6 years ago

Totally unethical bank - charging overdraft fees and refunding them at their leisure. If there is a hold on the funds warranting such actions - even if past - this needs to show on the records. 2020 - you think I might get an email warning already? System cannot handle a '.us' email address still in 2020 - BEWARE - go elsewhere fee happy bank and they know it 

B F 

on BBB

6 years ago

Totally unethical bank - charging overdraft fees and refunding them at their leisure. If there is a hold on the funds warranting such actions - even if past - this needs to show on the records. 2020 - you think I might get an email warning already? System cannot handle a '.us' email address still in 2020 - BEWARE - go elsewhere fee happy bank and they know it 

Rachel L 

on BBB

6 years ago

My husband tried to make a cash deposit into an ATM on October 22, 2018 but the ATM gave an error message and dispensed the cash back to him. He took the cash and moved up to the next ATM and made the deposit with no issues. We noticed the next day that the deposit had double posted, so I immediately called Bank of America to make them aware of the situation and asked them to remove the double posting. I was thanked for my honesty and told that they would launch an investigation. Little did I know that the investigation was ... read more

Rachel L 

on BBB

6 years ago

My husband tried to make a cash deposit into an ATM on October 22, 2018 but the ATM gave an error message and dispensed the cash back to him. He took the cash and moved up to the next ATM and made the deposit with no issues. We noticed the next day that the deposit had double posted, so I immediately called Bank of America to make them aware of the situation and asked them to remove the double posting. I was thanked for my honesty and told that they would launch an investigation. Little did I know that the investigation was ... read more

Rodrigo C 

on BBB

6 years ago

I make payments of $400, $700 and higher on my credit card. I called in to make a payment and was told that if it's above $25 then the payment for the next month is covered. To my surprise, I was hit with a late fee and was told they would fix it, a month or so later, the late fee is still not removed. They are saying that the payment needs to be after the due date to be considered for a payment for the next month, I was given wrong information and they are not refunding the $25 now. I cant believe how they steal money from ... read more

Stef G 

on BBB

6 years ago

Terrible automated system. Doesn't recognize voice or numeric prompts when trying to make a payment. I have complained to representatives at least 6 times. This is a monthly payment so the problem has not been rectified in 6 months. Completely unacceptable 

Rodrigo C 

on BBB

6 years ago

I make payments of $400, $700 and higher on my credit card. I called in to make a payment and was told that if it's above $25 then the payment for the next month is covered. To my surprise, I was hit with a late fee and was told they would fix it, a month or so later, the late fee is still not removed. They are saying that the payment needs to be after the due date to be considered for a payment for the next month, I was given wrong information and they are not refunding the $25 now. I cant believe how they steal money from ... read more

Stef G 

on BBB

6 years ago

Terrible automated system. Doesn't recognize voice or numeric prompts when trying to make a payment. I have complained to representatives at least 6 times. This is a monthly payment so the problem has not been rectified in 6 months. Completely unacceptable 

Brooke L 

on BBB

6 years ago

I have financed a car with Bank of America in the past, with no issues. On ******** - I was fully approved for a bank loan for a car and received an email to call and finalize my details. The day my car arrived, 14 days after the initial approval, I called B of A to finalize my details. They asked for my social oh, they asked for my address, they asked for my birthday. Said thank you. Then... She asked me if I had dual residency in two residences. I said no. She said okay we are declining your application because we cannot... read more