Bank of America Financial Center

Marc W 

on BBB

5 years ago

I had a BOA account for 19 years. For the first 8 I never had issues. I got a mortgage with them eventually with a line of credit (they offered to me) for a fixer upper. I accepted so as to work on this house. A few months into the 10 year line of credit they froze that account without giving any reason. I contested it in writing with facts and it was reinstated without any type of notice. THIS COMPANY WILL NEVER TAKE RESPONSIBILITY FOR ITS ACTIONS! Look at their standard copy and paste robotic replies here! When you walk ... read more

Matt B 

on BBB

5 years ago

Bank of America made me pay for a fraudulent purchase I did not make after my credit card was stolen. I was a customer of 16 years and provided proof I did not make the purchase. 

HZ C 

on BBB

5 years ago

I have been a member of BoA for 22 years. Bank of America (BoA) staff mishandled and miscommunicated handlings of reimbursement of $10k+ owed to me. This involved 4 customer service representatives, two customer service managers and an AVP of customer service. I requested reimbursement of funds mid November. I was told that I would have it within 2-5 business days to the bank account of my choosing. 9 days passed and the fund were not deposited in the designated bank account. I contact BoA and the customer service representa... read more

Lori N 

on BBB

5 years ago

The Andover Bank of America provides no service. They never answer their phones. They have incompetent financial service reps who I had to teach to do things. I can't believe this bank has an A+ rating. BBB should investigate the horrible service they provide on top of the disasters they create for their consumers. 

Linda B 

on BBB

5 years ago

December 2 I made a business deposit at an ATM at 3:30 yesterday. The machine froze. I called the # on the machine (REMOVED BY BBB), was on hold for about 5 minutes, and gave the machine # (REMOVED BY BBB). I explained it was a business account and business checks. The machine was rebooted. I was told that the card may eject during the re-boot process (approximately 5 minutes), and was transferred to another customer service dept. while waiting. But, the card did not eject. I waited about 10 minutes, and the machine reboote... read more

paul H 

on BBB

5 years ago

I ordered our Christmas online good Friday and cyber Monday so I could save some money. I used my Bank of America card and these crooks waited until Tuesday morning at 1am to send me an email telling me my card was declined because they were afraid it was fraud. I will never have any use for this company and how can you cancel transactions knowing people was ordering Christmas. if you were that concerned why didn't you call me Friday and ask was I using my card. I contacted customer service and it took them an hour to contac... read more

Dorothy D 

on BBB

5 years ago

I am 77 years old I have been with the Bank of America for 18 years. I am disabled and I am also on a fixed income. I receive a SSI check ($172.00 on the first) and and a Social Security disability check ($689.00 on the third). This is the only money that I receive once a month and this is my lively hood how I survive eat and pay my bills with this money. About 3 months ago I noticed that my account would always mysteriously overdraft at first I thought that it was just be not keeping track of my money until I watched my spe... read more

EJR 

on BBB

5 years ago

Their customer service gave me false information in regards to a payment I had made using their app. They told me no such issues were going to prevent the payment from being applied, even though for over a week they had not deducted the payment. My personal bank said there was no such attempt to deduct a payment from Bank of America. The next day Bank of America charged my a return check fee, but could not give me a reason as to why. My personal bank account had more than enough funds for the payment and again after calling ... read more

Des T 

on BBB

5 years ago

They closed my account for no reason. Before, I had an account with my dad, which someone took over and deposited fake checks, and they blamed me, tho they opened a new account for just me. I got scammed for $90 and they denied my claim. They closed account for "business reasons" but said I can open a new one. When I went in to open a new one, the banker wouldn't request the note to not open an account, even when the risk department advocates for me, the bankers are unhelpful.