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Bank of America Financial Center
- Banks
- Conyers, GA
About this business
Location details
1088 West Ave SW, Conyers, GA, 30012, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 4:00 p.m. | |
| Tue | 9:00 a.m. to 4:00 p.m. | |
| Wed | 9:00 a.m. to 4:00 p.m. | |
| Thu | 9:00 a.m. to 4:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
I wish I could give 0 stars, they don't care about their customers at all and it is clear by the way they have trained their customer service representatives to treat their customers like second rate garbage on the phone. No help at all. If you try to call to get help they will either send you down the line to 5 other people that won't help you or ignorantly tell you to "try asking Erica" in the app. It doesn't matter if you've been a loyal customer for 10 years, they refuse to work with their customers in any way that is be... read more
Went to purchase dinner and my card was declined. I have had BOA for approx 30 years and also has over draft protection. Due to the CV19 my income has been decreased. Couldn't figure out why a $20. charge would be denied. Called, waited on hold for 45 minutes to be told that my secured line of credit had been canceled. I never canceled it. They told me there was nothing they could do for me and I had to call a different number the next day. Now, I have no dinner and no money and I'm being charged over draft fees on top of it... read more
Went to purchase dinner and my card was declined. I have had BOA for approx 30 years and also has over draft protection. Due to the CV19 my income has been decreased. Couldn't figure out why a $20. charge would be denied. Called, waited on hold for 45 minutes to be told that my secured line of credit had been canceled. I never canceled it. They told me there was nothing they could do for me and I had to call a different number the next day. Now, I have no dinner and no money and I'm being charged over draft fees on top of it... read more
I've been a loyal customer with Bank of America for over 13 years and today was the first time I called to ask for a reimbursement for a late fee. Customer service was a joke. I waited on hold for over an hour and when I finally reached a representative I explained to him that a glitch in their app caused their bill pay notification they send me every month to stop working. I pay my bills every month and this is how they treat a loyal customer? The representative didn't seem to take my concern seriously. He kept saying the r... read more
Business response:
Thank you for sharing your experience. At Bank of America, we're focused on providing exceptional client experience to our customers. Your feedback helps us continually work toward that goal.
I've been a loyal customer with Bank of America for over 13 years and today was the first time I called to ask for a reimbursement for a late fee. Customer service was a joke. I waited on hold for over an hour and when I finally reached a representative I explained to him that a glitch in their app caused their bill pay notification they send me every month to stop working. I pay my bills every month and this is how they treat a loyal customer? The representative didn't seem to take my concern seriously. He kept saying the r... read more
Business response:
Thank you for sharing your experience. At Bank of America, we're focused on providing exceptional client experience to our customers. Your feedback helps us continually work toward that goal.
Horrible account details. It takes forever till they finalize charges and refunds. Constantly have your debit card declined and then never ever answer the phone or transfer you 5 million times. It is an absolute nightmare.
Business response:
Thank you for sharing your experience. At Bank of America, we're focused on providing exceptional client experience to our customers. Your feedback helps us continually work toward that goal.
Horrible account details. It takes forever till they finalize charges and refunds. Constantly have your debit card declined and then never ever answer the phone or transfer you 5 million times. It is an absolute nightmare.
Business response:
Thank you for sharing your experience. At Bank of America, we're focused on providing exceptional client experience to our customers. Your feedback helps us continually work toward that goal.
So this ordeal is currently ongoing. A month back I got a call from BoFa saying my Old Debit Card was compromised by the site I was using (No name of site provided), and I have to get a New Debit Card. I told the gentleman, I do not need a new Debit Card, but he insisted since its compromised we have to replace it, even though there were no fraudulent transactions, or the current card will stop working after Mid - Feb. I reluctantly had no choice. Cometh, Mid - Mar, someone siphoned around $2900 from the new card. I was like... read more
So this ordeal is currently ongoing. A month back I got a call from BoFa saying my Old Debit Card was compromised by the site I was using (No name of site provided), and I have to get a New Debit Card. I told the gentleman, I do not need a new Debit Card, but he insisted since its compromised we have to replace it, even though there were no fraudulent transactions, or the current card will stop working after Mid - Feb. I reluctantly had no choice. Cometh, Mid - Mar, someone siphoned around $2900 from the new card. I was like... read more
Frequently asked questions about Bank of America Financial Center
How is Bank of America Financial Center rated?
Bank of America Financial Center has a 1.1 star rating with 856 reviews.
When is Bank of America Financial Center open?
Bank of America Financial Center is closed now. It will open at 9:00 a.m.
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