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Bank of America Financial Center

1.1

About this business

Location details

1088 West Ave SW, Conyers, GA, 30012, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 4:00 p.m.
Tue9:00 a.m. to 4:00 p.m.
Wed9:00 a.m. to 4:00 p.m.
Thu9:00 a.m. to 4:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
Sat9:00 a.m. to 1:00 p.m.
SunClosed
1.1856 reviews
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Terence B's profile image
Terence B 
4 years ago

I had a Bank account with Bank of America, I deposited $800 cash, they closed my accounts 4 days later refusing to return my money. They are say that I have to wait a minimum of 180 days before they will stop payment on my checks and issue new ones. I have cancer and need this money for my cancer meds. I keep on getting the runaround. I'm moving out of State August 1st, for health reasons. They refuse to answer my question or return my money. Would I benefit from filing a complaint with the Attorney Generals office? I'm so f... read more

Marcia S's profile image
Marcia S 
4 years ago

My sister died and left me as her executor. She had ten CD's at other banks, and we had all ten of them closed and transferred to the estate in less than two weeks. For over five months, we've been trying to get BAC to close out two CD's and send the proceeds to the estate. My attorney sent them the documentation they requested twice, and I even hand delivered a third set to the bank. Making this even more difficult is that they don't answer the phone... ever. I was on hold this past week for over 45 minutes each for three d... read more

Bethany K's profile image
Bethany K 
4 years ago

This bank takes maintenence fees. They cannot explain why. The worst service ever experienced and lost hundreds of dollars. 

Vince O's profile image
Vince O 
4 years ago

They should get zero. If you are a small business stay away! If you did your ppp with them, then you are likely being screwed over by them. The level of incompetence is astounding. There is a reason why they have over 10k 1 star reviews. Do business with them at your own risk. 

Business response:

Thank you for sharing your experience. At Bank of America, we're focused on providing exceptional client experience to our customers. Your feedback helps us continually work toward that goal. 

Jean L's profile image
Jean L 
4 years ago

I have been dealing with customer service since Friday 5/28 requesting the reversal of a recent escrow payment. I've made multiple phone calls and followed up via email to provide the necessary documentation (which was not made known to me until I made multiple follow up calls with Bank of America). I have yet to see the refund posted back to my bank account. What's worse is that after a recent follow-up call with Bank of America on 6/9 for the status of my refund, I was alerted by my bank USAA on 6/11 for a non-sufficient f... read more

Business response:

Thank you for sharing your experience. At Bank of America, we're focused on providing exceptional client experience to our customers. Your feedback helps us continually work toward that goal. 

Kiy's profile image
4 years ago

I'm not sure why ****************************** Bank of America location all 4times I went in to make a payment on my Great grandmother's mortgage with her bill using cash and was told by the same Caucasian man I've seen all 3times today 06/16/21 2pm made 4times. That I have to have an account or ID in order to make a payment using the exact cash to pay the bill. I asked why do you only say that to me if I'm not taking money out and I give the the exact amount on the bill I have? He said anytime someone come in you need an a... read more

Business response:

Thank you for sharing your experience. At Bank of America, we're focused on providing exceptional client experience to our customers. Your feedback helps us continually work toward that goal. 

James's profile image
James 
4 years ago

I want to let the public know that Bank of America sent me a letter stating that " Upon review of your accts we have determined you're operating in a business type we have chosen not to service at Bank of America. As a result, we've made the decision to close your accts...."!! An acct that they approved!! Spoke to a manager and she could not tell me what "business type" I am operating that is illegal, immoral, unethical or violating ANY LAW!! Her only comment is that BoA has the "right" to close out any account they see fit!... read more

Business response:

Thank you for sharing your experience. At Bank of America, we're focused on providing exceptional client experience to our customers. Your feedback helps us continually work toward that goal. 

Adi's profile image
4 years ago

I chose BoA for home mortgage and provided them with every document necessary ahead of time to avoid delays. Prior to the closing date, I was told the closing disclosure (necessary to be done before a mandatory 72 hour wait period) would be completed by the afternoon but they took their time and made the documents available for download only after midnight which meant an extra day of waiting for signing paperwork which would have been ok since I could have done the signing and get the permission from seller to move my stuff ... read more

Joel K.'s profile image
Joel K. 
4 years ago

Bank of America is holding a large check deposit for 9 days. I made the deposit to cover upcoming expenses. When I deposited the check, I expected a hold of 2-5 days like most financial institutions. During the hold period, I have overdrawn my account and bank of america has charged me non-sufficient funds fees. If they would release the funds from my check (or even a portion of the funds) then I wouldn't be overdrawn and wouldn't be charged fees. But, this is to be expected for a corporation that loves charging excessive fe... read more

Frequently asked questions about Bank of America Financial Center

How is Bank of America Financial Center rated?

Bank of America Financial Center has a 1.1 star rating with 856 reviews. 

When is Bank of America Financial Center open?

Bank of America Financial Center is closed now. It will open tomorrow at 9:00 a.m. 

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