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Banfield Pet Hospital
- Veterinarians
- Moorestown, NJ
About this business
Location details
1331 Nixon Dr, Moorestown, NJ, 08057, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
My 9-month old puppy cannot walk on her left leg after Banfield staff completed an Ovariohysterectomy surgery on May 1st 2021. This was done at the Vancouver Plaza Location. Brief Overview My 9 month old puppy was running about 3 miles each day before this surgery and had no prior issues with her leg. Banfield exams before surgery showed no signs of musculoskeletal issues or hip issues. After the surgery my puppy has never been able to sit correctly, avoids standing on her left leg and is visibly in pain. I called multiple t... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ###-###-#### or email banfieldcares@banfield.com at your convenience so we can try to address your concerns.
Hospital itself was always kind, responsive, and caring to my dog. That is the reason they get any stars. The cooperate structure and billing, however, were absolutely maddening and unprofessional. The credit card for my wellness plan expired, so payments were missed for 5 months. In the madness that is life I did not notice. Turns out they were using a 3 year old address, so I was never notified of the situation. After 4 months of missed payments, the plan is void and you are responsible for the entire year's worth of payme... read more
Business response:
We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ************************** at your convenience so we can try to address your concerns.
BEWARE OF BANFIELD! I have had wellness plans on three German Shepherds at our Banfield in North Florida for several years. Initially I was very pleased with the hospital and its staff. However, after taking 5-year old ******(white German Shepherd) in with a urinary problem that I thought was serious enough to use "drop-off" because they could not give me an urgent appointment, I have lost trust in Banfield. That day, May 11, 2021 ******was dropped off at Banfield at 9AM to be seen when they "could fit her in". I went home t... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at 877-500-2288 or email banfieldcares@banfield.com at your convenience so we can try to address your concerns.
PUPPY WARNING: When coming to this vet with a newly acquired puppy, they will try to sell you on their puppy packages. They sound great, right? Vaccinations covered, neuter covered, microchip covered, even a wisdom panel! Emergency? Don't worry you get first priority. Upset puppy tummy? Not a problem you get 2 stoll samples a year free off charge. All for about $65/month, awesome!! WRONG. We were promised all of these things, only for: "Well actually our policies have since changed" (less than 2 months after us signing up) a... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
DO NOT EVER GO TO BANFIELD!! The contract does not end when your pet passes away. We will be paying over $500 this year for imaginary vet care for a dead dog. Please go ANYWHERE else.
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
We took our new puppy to this Banfield twice for full checkups, after 2 bad customer service visits we then took her down the street to Forest Creek Animal Hospital within a few weeks of the last Banfield visit. Forest Creek immediately detected a loud murmur and recommended she get an echocardiogram done rapidly, we got a second opinion and they also detected the loud murmur and said it was severe and had been there from birth. We had the echo done and they confirmed she had PDA, so we took her in for surgery within the nex... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at 877-500-2288 or email banfieldcares@banfield.com at your convenience so we can try to address your concerns.
I took my elderly dog in for check ups and they signed me up for the wellness plan. This was during covid so I was given no documents to sign, just a digital pad with no papers to go with it. I assumed it would be a good deal. 1 month later and my 13 year old best friend is gone because of this place. They sold me a packet of lies stating he is in great health for his age. I bring him back because he was having trouble walking, they load him up on medicines he did not need and now he is gone. They knew he was sicker than the... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at 877-500-2288 or email banfieldcares@banfield.com at your convenience so we can try to address your concerns.
We were abandoned by our. Eat at Banfield called for same day appointment unable to bet in. I therefore went to a very compassionate vet paid hundreds of dollars and had to put my dog to sleep. Worst day ever. Now Banfield is sending me to collections for not paying money fees. Are you kidding me I had paid for 14 years and you abandoned my dog on most needed day. I unfortunately had just signed up my other dog before this. I wouldn’t ever set foot in their facility again. Completely unethical to deny medical services.
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at 877-500-2288 or email banfieldcares@banfield.com at your convenience so we can try to address your concerns.
If there's a choice of no star at all, I'll choose that one instead of 1. I have horrible experience at the Banfield chain hospital: I enrolled their annual service plan which include the spay, I arranged a spay surgery for my dog at the beginning of May, Just one day before the surgery, the hospital called me and tell me they'll cancel the surgery because the doctor is leaving. It's inconvenience, but I got it, the doctor is leaving, what could I do. I was told the rest of the doctors in that hospital can't do the surgery f... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Frequently asked questions about Banfield Pet Hospital
How is Banfield Pet Hospital rated?
Banfield Pet Hospital has a 3.2 star rating with 1,908 reviews.
When is Banfield Pet Hospital open?
Banfield Pet Hospital is open now. It will close at 7:00 p.m.
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