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Banfield Pet Hospital
- Veterinarians
- Moorestown, NJ
About this business
Location details
1331 Nixon Dr, Moorestown, NJ, 08057, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
This is the worst place to take you r animals to. the people that work for Banfield are so under qualified its pathetic. the staff is rude, the vets are subpar, and the customer care is a joke. they pretend to care and say they will resolve issues but never do and then deny having the previous conversations. its a joke. they lie to you to get you to sign up on plan promising to save you money, in fact they are ridiculously more expensive then any other vet including emergency vets in Houston and Houston isn't a cheap city. m... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ************************** at your convenience so we can try to address your concerns.
If you love your dog and/or do not love getting ripped off – DO NOT GO TO BANFIELD PET HOSPITAL. For the record: I have never posted a review or anything like this this online before. And I'm not enjoying the feeling of it at all. But, Banfield Pet Hospital walked a fine line between their wellness plans and animal cruelty with me so this is where I draw the line. This post is followed by a call to their “Customer Advocacy Team” on March 24th. Where I had hoped to privately express my concerns. Unfortunately, I never receive... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ************************** at your convenience so we can try to address your concerns.
They just steal money from you. We were on a wellness plan and canceled it. They continued taking money. We did a stop payment and the still found a way to take money. When we call to speak to them we are just put on a hold and no one talks to us.
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ************************** at your convenience so we can try to address your concerns.
I’ve canceled my account with them three times now but I’m still being charged monthly for the insurance. I called the number to cancel and it doesn’t show that I’m in their record to cancel it but when I call the vet they still have my number on file.
Business response:
As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ************************** at your convenience so we can try to address your concerns
I got a puppy about two weeks ago and I started taking my dog here. This place is over priced and has poor customer service. I got an x-Ray for my dog two days ago and they wanted to perform another x-Ray today. They threatened to fine me, for not wanting to pay for another x-Ray two days later which cost $225. I took my dog in again for the same issue. My experience with this Banfield in Little Rock has been horrible!
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
this is the worst company to do business with. they misdiagnosed my dog and I had to take her to the emergency vet at 1am because she was throwing up blood. the hospital had to keep the dog for 3 days and it cost thousands of dollars. when I brought this up with banfield, as this was not the first issue I had with them, they gave me the run around for a few weeks when finally the practice manager at the Sheppard location called me and stated that all 3 plans I have for my dogs would be canceled with no further charges, and t... read more
Business response:
As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ************************** at your convenience so we can try to address your concerns
My precious friend of 14.5 yrs was put down on 3/31/21 at Banfield Pet Hospital. My girl Miss Lola a beautiful brown chihuahua had been under the Banfield plan ever since I had her. I was devastated to lose her. We took her in and they said we needed to pay $140.00. Paid, no problem, but after they put her down I stopped at the front desk and requested her plan be cancelled. They handed me a number to call which I did call after sobbing and trying to get it to get her. Lady answered the phone I went through what my husband a... read more
Business response:
As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ************************** at your convenience so we can try to address your concerns
We have been with Banfield since my dog was 8 weeks old. Now she is 15 & a half months & for the last few days has suffered from vomiting & diarrhea where she was literally peeing blood out of her butt. I called Banfield on Cherry Ave in Long Beach, CA & they told me that it was just salt water from her going to the beach. Now 24 hours later nothing is getting better & I paid $1300 to have my dog go to the Emergency Vet because Banfield WOULDNT TAKE HER. I called multiple locations & nowhere could I get her in. I pay $50 a m... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ************************** at your convenience so we can try to address your concerns.
I came to Banfield Traderspoint (**** * **** *** ************* **) today, 01Apr2021, to get my pup Chewy (whose on the wellness plan) checked since he is overdue on his annual checkup and vaccines. Since my pup has anxiety and seizure, I was hoping for him to get a medical clip, nail clip and bath. It was also ask by the customer service( Kelly) so I was glad. While I was providing information about Chewy to Kelly about my pup’s last seizure, etc.. the tech, Chelsy, came out and started to just start talking like, “She (refe... read more
Business response:
As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ************************** at your convenience so we can try to address your concerns.
Frequently asked questions about Banfield Pet Hospital
How is Banfield Pet Hospital rated?
Banfield Pet Hospital has a 3.2 star rating with 1,908 reviews.
When is Banfield Pet Hospital open?
Banfield Pet Hospital is open now. It will close at 7:00 p.m.
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