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Banfield Pet Hospital
- Veterinarians
- Moorestown, NJ
About this business
Location details
1331 Nixon Dr, Moorestown, NJ, 08057, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
Banfield just lost another client. Weve been with them for years, had their wellness plan, and in any given year didnt even use most of the services included, so they made a good profit of us. Now that our dog passed away and I called to cancel the plan, they charged me $20 something in remaining balance. Come on, people, I understand that as a business you dont want customers to buy a monthly plan, use a load of services and cancel right away, but charging a grieving long-term customer a measly $20 bucks is just low. Ill ge... read more
Business response:
We are sorry to read about your experience and we would like to learn more. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
I am just now able the to write this. Its been 6months since my ****** boy has passed away. He was diagnosed with a heart murmur which was checked on a regular basis by Banfield. I made it a point to have him in there every month if not a couple times a month to make sure he was comfortable towards the end. You would think that they would have known us as much as we were in there but every time it was like we were strangers. Our ****** boy deserved so much more then the last day we took him there. When it came close to the t... read more
Business response:
We are so sorry to hear about your loss and your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
I am just now able the to write this. Its been 6months since my ****** boy has passed away. He was diagnosed with a heart murmur which was checked on a regular basis by Banfield. I made it a point to have him in there every month if not a couple times a month to make sure he was comfortable towards the end. You would think that they would have known us as much as we were in there but every time it was like we were strangers. Our ****** boy deserved so much more then the last day we took him there. When it came close to the t... read more
Business response:
We are so sorry to hear about your loss and your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
I pay every month no problem.. but I cant bring my son in till when the plan renews.. then chatted with a rep on the app they told me I had to pay 50 dollars to cancel the plan and I had a balance of 700 dollars for services I didn't even use!!.. he has not been seen since last year. I will NEVER EVER recommend this place.. and even though I have been paying every month it's always weeks out to even make a appointment to get in! Biggest scammers
Business response:
We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
I pay every month no problem.. but I cant bring my son in till when the plan renews.. then chatted with a rep on the app they told me I had to pay 50 dollars to cancel the plan and I had a balance of 700 dollars for services I didn't even use!!.. he has not been seen since last year. I will NEVER EVER recommend this place.. and even though I have been paying every month it's always weeks out to even make a appointment to get in! Biggest scammers
Business response:
We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
We booked an appointment for our cat at Banfield - TWO MONTHS in advance. Received a confirmation email. I could see an appointment on their app. When I called today to confirm, they said there is no such appointment. Another appointment is now after a month. BTW, we are on a monthly premium plan. And yes, when they rescheduled it, it got updated in the app. Conclusion? There was an appointment on their calendar. They are just waiting for the plan to end and not perform covered procedures.
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
We booked an appointment for our cat at Banfield - TWO MONTHS in advance. Received a confirmation email. I could see an appointment on their app. When I called today to confirm, they said there is no such appointment. Another appointment is now after a month. BTW, we are on a monthly premium plan. And yes, when they rescheduled it, it got updated in the app. Conclusion? There was an appointment on their calendar. They are just waiting for the plan to end and not perform covered procedures.
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
They have you pay a monthly fee to help care for your pet but are utterly unable to schedule you in for anything besides routine checkups a month or more out. For example, our dog had a simple sore spot on his ear that he was scratching. We needed him bandaged. Two weeks until they were able to see him for a simple bandage. We've used them for too many years and had too many problems. Simple things - like a credit card change. They call you with an automated message that your card needs updated. Instead of connecting you to ... read more
Business response:
We are sorry to read about your experience. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
They have you pay a monthly fee to help care for your pet but are utterly unable to schedule you in for anything besides routine checkups a month or more out. For example, our dog had a simple sore spot on his ear that he was scratching. We needed him bandaged. Two weeks until they were able to see him for a simple bandage. We've used them for too many years and had too many problems. Simple things - like a credit card change. They call you with an automated message that your card needs updated. Instead of connecting you to ... read more
Business response:
We are sorry to read about your experience. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Frequently asked questions about Banfield Pet Hospital
How is Banfield Pet Hospital rated?
Banfield Pet Hospital has a 3.2 star rating with 1,908 reviews.
When is Banfield Pet Hospital open?
Banfield Pet Hospital is closed now. It will open at 9:00 a.m.
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