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Banfield Pet Hospital
- Veterinarians
- Moorestown, NJ
About this business
Location details
1331 Nixon Dr, Moorestown, NJ, 08057, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
I have had Banfield for several years. Have had many issues and unsatisfactory service. Last year dropped the coverage for my cat when they almost killed him. Had to leave my dog on plan until renewal or pay a ridiculous amount of money. called today to cancel because it renews today, and they had the nerve to charge me additional $14 (the discount i received)on the flea medication that I purchased. Mind you that was under the plan that expires today that they charged me the monthly fee on 26th. If you love you pet, don't tr... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ************************** at your convenience so we can try to address your concerns.
I hope people look at these reviews as I did not. This company is completely unprofessional. I’m stuck with a bill that was supposed to be covered by my monthly wellness plan. It’s been less than a week of trying to figure out how this can be taken care of and apparently it’s already in collections. No one will work with me on the situation. I called the hospital and they said call corporate, I called corporate and they said call the hospital! They charged me for something that’s supposed to be included! This company is a sc... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************or email ************************** at your convenience so we can try to address your concerns.
STAY AWAY!!! I signed my pet up, first visit was over 200.00 just for wellness and vaccinations, I asked about getting her flea pills and they told me I could get them anywhere else- when I contacted a supplier, they needed authorization, it took over a month to get authorization, I had to call to get them to authorize. The second visit less than a month later for a skin irritation--another 189.00, still did not solve the issue ( found a natural supplement to cure the skin irritation ), her flea pills came due again to I tri... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************or email ************************** at your convenience so we can try to address your concerns.
I have used Banfield for many years in many different states. This location has been an absolute nightmare to deal with. I have 2 dogs on wellness plans and this place just loves to scam people. If you want to waste your money and get minimal in return go here. My best advice is to find another solution instead of using this facility. The hospital staff like to pull the your animal may not wake up card. I have decided to set both of my wellness plans for non renewal and I will be telling every single person I know not to go ... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ************************** at your convenience so we can try to address your concerns.
I have had a wellness plan for my 2 yr 4 month old miniature schnauzer for over 2 years. The Banfield hospital located on Warren Pkwy have two very good veterinarians (Dr. Cohen & Dr. Kelly) plus they have a professional staff working the front counter. But the Banfield hospital located in Little Elm is ridiculously poor! They have consistently provided very poor service. For example, my drop off was scheduled for 10:30am so I called when I arrived a few minutes before scheduled to let them know I was in the parking lot but ... read more
Business response:
As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ************************** at your convenience so we can try to address your concerns.
(Tl;dr at end) Banfield is a scam and they definitely do NOT care about pets and their well-being like they say. Pet lovers is also a huge reach. I took my dog to the Greenville (woodruff rd) location because he was limping and in pain. It was a drop-off an appointment because it’s all they had, I get a call LESS than 30 minutes after leaving telling me he’s ready. I was told that he wasn’t limping, he didn’t react negatively to being touched, and that he’s aggressive and needs to be neutered. When I got there (less than 10 ... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ###-###-#### or email ************************** at your convenience so we can try to address your concerns.
We have been on their Wellness Plan for years. Our Nikki passed away last week and I called to cancel our monthly premium. I was told that I would have to pay the remaining 6 months of premiums or $342. Why, I asked. They said the Wellness Plan is not insurance but preventive services so I still owe for the rest of the plan year. Not sure what the difference is between insurance and preventive services other Banfield trying to somehow justify this unethical practice. Regardless, why are they continuing to charge me for preve... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ###-###-#### or email ************************** at your convenience so we can try to address your concerns.
My beloved dog was on a Banfield plan for over 14 years. He passed away this past weekend and Banfield wants me to pay out his plan through October or pay for services rendered. Even with human insurance, you do not continue to pay after death. When I reached out to complain, I received only automated responses. I am so disgusted at the lack of compassion and the corporate greed. I am removing my other animals from the plan and when their plans are up, we will be leaving Banfield.
Business response:
We are so sorry to hear of your loss. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ###-###-#### or email ************************** at your convenience so we can try to address your concerns.
Summary: Over priced, rude staff, subpar service, a waste of your time and money. We have a new puppy who was being seen by this Banfield. Since day 1, the staff have been nothing but problems and issues. The first issue we had is them refusing prior vet records and subjecting our puppy to a duplicate vaccination. Second, they spontaneously cancelled a vet appointment for the next series of vaccines for the puppy without calling us to warn us, making me waste time off. The third and last straw was the unprofessional staff no... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ###-###-#### or email ************************** at your convenience so we can try to address your concerns.
Frequently asked questions about Banfield Pet Hospital
How is Banfield Pet Hospital rated?
Banfield Pet Hospital has a 3.2 star rating with 1,908 reviews.
When is Banfield Pet Hospital open?
Banfield Pet Hospital is open now. It will close at 7:00 p.m.
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