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Banfield Pet Hospital
- Veterinarians
- Moorestown, NJ
About this business
Location details
1331 Nixon Dr, Moorestown, NJ, 08057, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
My dog was dying from Cushings. Vet didn't have a clue. Resorted to second opinion, condition diagnosed immediately!
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
This business is the worst it's all about money they encourage you get the wellness program but you cannot cancel it for a whole year and they make it difficult you have to call the corporate office to be able to cancel it number two you cannot sit there and wait for your pet you cannot go in while the examining your pet uni could drop off your pet and come back later which means your pet will be in a cage number three I had the wellness program playing $70 a month when I took my pet in for General checkup I still had to pay... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
This business is the worst it's all about money they encourage you get the wellness program but you cannot cancel it for a whole year and they make it difficult you have to call the corporate office to be able to cancel it number two you cannot sit there and wait for your pet you cannot go in while the examining your pet uni could drop off your pet and come back later which means your pet will be in a cage number three I had the wellness program playing $70 a month when I took my pet in for General checkup I still had to pay... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
When we first joined Banfield they were very thorough and attentive, now they are too busy and discourage you to stay with your pet. They want you to drop them off for a check up and keep them 8 hours. I made an in person appointment for our dog and my daughter took him only for them to take him away and to the back while she waited outside. We pay $50 / month for the pet care plan and this is just not okay. I will be canceling my care plan with this organization and finding a new vet. Stated it was their Covid Policy. Today... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
When we first joined Banfield they were very thorough and attentive, now they are too busy and discourage you to stay with your pet. They want you to drop them off for a check up and keep them 8 hours. I made an in person appointment for our dog and my daughter took him only for them to take him away and to the back while she waited outside. We pay $50 / month for the pet care plan and this is just not okay. I will be canceling my care plan with this organization and finding a new vet. Stated it was their Covid Policy. Today... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
First of all, I feel so sorry for ******* on the loss of her pet. How can any business charge for services when you cannot give any service anymore. It is like you keep paying insurance after you're dead. Absolutely ridiculous. They are all about making money instead of providing proper care/service for our pets. My experience was similar; they gave the rabies vaccine to my pet even when it was not due. They also charged me for the vaccination and when I asked about why it was not covered by my 'Optimum Wellness Plan (***)',... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
I have been Banfield Wellness plan customer for over 11 years and I can say without any doubt, based on multiple locations, that the quality of care, customer service, and follow-up have declined dramatically. I had my dog in for a comprehensive visit on June 1, and was offered a renewal of our heartworm preventative to be delivered by mail, as they do not carry TriHeart at the location. Seemed fine, so I accepted and was charged for it. IT NEVER ARRIVED. It is now July 6. I have made multiple phone calls: 2 on 6/28, and ano... read more
Business response:
We are sorry to read about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
My precious pup Died July 4 .. they refused to cancel my plan I have to pay for another 9 months $57 a month
Business response:
We are sorry to read about your loss. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. Please reach out to us at *************************************************************************** at your convenience so we can try to address your concerns.
I have been Banfield Wellness plan customer for over 11 years and I can say without any doubt, based on multiple locations, that the quality of care, customer service, and follow-up have declined dramatically. I had my dog in for a comprehensive visit on June 1, and was offered a renewal of our heartworm preventative to be delivered by mail, as they do not carry TriHeart at the location. Seemed fine, so I accepted and was charged for it. IT NEVER ARRIVED. It is now July 6. I have made multiple phone calls: 2 on 6/28, and ano... read more
Business response:
We are sorry to read about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Frequently asked questions about Banfield Pet Hospital
How is Banfield Pet Hospital rated?
Banfield Pet Hospital has a 3.2 star rating with 1,908 reviews.
When is Banfield Pet Hospital open?
Banfield Pet Hospital is closed now. It will open at 9:00 a.m.
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