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Banfield Pet Hospital
- Veterinarians
- Moorestown, NJ
About this business
Location details
1331 Nixon Dr, Moorestown, NJ, 08057, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
We have four cats and took them in for regular checkups, as well as for some problems that arose. Our youngest cat, Nemo, went in by himself, and the other three cats would go in together. We are pretty sure Nemo has pica, as he has been eating fabrics and rubbers and plastics, and we constantly have to keep things put away that would normally be left out. We brought up this issue with the vet, and they assured us it was normal cat behavior and as long as he wasn’t eating his litter there was no issue. We had another issue w... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at 877-500-2288 or email banfieldcares@banfield.com at your convenience so we can try to address your concerns.
My first visit was for a cyst to be lanced on my dog. They charged me $38 for a bandage. The incision was not healing properly and I carried her back to have it inspected and they charged me $37.95 to check an incision that was done poorly the first time. Petsmart or Banfield will not make another penny off of me. 8.7.3
Business response:
We would like to learn more about your experience. Please reach out to our Banfield Cares Team at 877-500-2288 or email banfieldcares@banfield.com at your convenience so we can try to address your concerns.
Banfield hospital never updated my information, sending my account into debt collection. They have bad practices with their wellness plan and do not give a crap about you or your pet. They never made an effort to reach out and contact me about missed payments. 8.7.3
Business response:
. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at 877-500-2288 or email banfieldcares@banfield.com at your convenience so we can try to address your concerns.
Bait and switch is what this company should be called. This scam company charged me to take care of my dogs with vaccines and nail trim and they did nothing to one of my dogs because he had acid reflux and they said they took care of him too They also never mentioned that the care plan was a 12 month agreement and the website never mentioned it either and now if I want to cancel they charge a lot of money. Worst experience and what a disgusting company.
Business response:
As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at 877-500-2288 or email banfieldcares@banfield.com at your convenience so we can try to address your concerns.
Horrible establishment. They stole my money last year and never resolved the issue. Charged me for a form that that back dated intentionally so I couldn’t fly with my pet. They did not take any responsibility in the matter and wanted to charge me more money to get the same exact travel form I had already paid them for. Their employees lied to me and did not take responsibility. The manager asked me to racially profile an employee to find out which one lied to me and then did nothing about it. Never go here unless you want yo... read more
Business response:
As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at 877-500-2288 or email banfieldcares@banfield.com at your convenience so we can try to address your concerns.
Banfield dose not care for animals. I had the pet plan, paid extra to include dental which I never used but when I called to get my very sick 11 year old diabetic dog in, they didn’t have any openings. I called other Banfields in the area and was told the same thing, no appointments available take her to an emergency vet. Why do I have the pet plan if I have to go to an emergency vet during normal business hours? After a few more days she is worse I called them for euthanasia and they were able to get her in that afternoon b... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at 877-500-2288 or email banfieldcares@banfield.com at your convenience so we can try to address your concerns.
This was a horrible experience on Monday 4/26/21 my dog was not sick and was only going in for this so called wellness visit and my dog has been sick since the visit. With the runs and throwing up and I have called the store and they are too busy and want to say you can go to another location. I have left two message for Banfield complaints without a response and called their customer service and get no where this is horrible. They made this horrible mistake and I hope my dog does not die from this and I have called a few of... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at 877-500-2288 or email banfieldcares@banfield.com at your convenience so we can try to address your concerns.
Disappointed. I had to say goodbye to my dog last Saturday, April 24. Yesterday, I contacted Banfield to cancel my wellness policy. I was given the customary, "I'm sorry" and then was quickly told my payment options. I'd just renewed my policy March 22--a month and two days before my dog's passing. In my confusion at having to pay $500+ for a plan that I can longer use, the customer service representative informed me that she'd email me a copy of the cancellation policy. I understand the phrase let the buyer beware; however,... read more
Business response:
We are sorry to read about your loss. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at 877-500-2288 or email banfieldcares@banfield.com at your convenience so we can try to address your concerns.
I sure wish I had read these reviews before we took our dog to Banfield. Our little Chihuahua needed some teeth pulled. They said it would cost $1200. The girl at the front desk talked to me about the payment. She said we could set up a payment plan for this, I said ok. She also talked about a "plan" but I let her talk and didn't think much of it. When I went to pay I gave them my debit card and we left. The next day I saw they had taken the full amount ($1200) out of my checking! Then this week I saw a debit of $42.95 had b... read more
Business response:
We would like to learn more about your experience. Please reach out to our Banfield Cares Team at 877-500-2288 or email banfieldcares@banfield.com at your convenience so we can try to address your concerns.
Frequently asked questions about Banfield Pet Hospital
How is Banfield Pet Hospital rated?
Banfield Pet Hospital has a 3.2 star rating with 1,908 reviews.
When is Banfield Pet Hospital open?
Banfield Pet Hospital is open now. It will close at 7:00 p.m.
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