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Banfield Pet Hospital
- Veterinarians
- Moorestown, NJ
About this business
Location details
1331 Nixon Dr, Moorestown, NJ, 08057, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
We have been with this ** for 71/2 yrs paying for the wellness plan, and while they try to accommodate the masses, if your pet has anything other than ************ could be detrimental. My dog needed more as he got older and when I tried to cancel my wellness plan, they continued to charge me while listing my dog as deceased. Actually, he could easily have died has he stayed on his regimen instead of them acknowledging his extremely high *** Its good for routine basic care. My dog needs better than Doc in a box
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. If you would like to share more about your experiences please email ****************************************************** at your convenience so we can try to address your concerns.
I would give them no stars if I could. After 2 years of paying a monthly payment for their Wellness plan, I called to cancel today because we moved and there isn't a Banfield where we moved to. The company is refusing to turn off the auto pay on my card and will not stop charging me. They are now telling me I have to pay for the rest of the plan and the services used. When I signed up, I was told I could cancel at any time with no obligations. I was lied to. This company is STEALING MY MONEY!!!! THIS IS ILLEGAL AND A LAWYER ... read more
Business response:
Please reach out to us at *************************************************************************** at your convenience so we can try to address your concerns.
We have been with this ** for 71/2 yrs paying for the wellness plan, and while they try to accommodate the masses, if your pet has anything other than ************ could be detrimental. My dog needed more as he got older and when I tried to cancel my wellness plan, they continued to charge me while listing my dog as deceased. Actually, he could easily have died has he stayed on his regimen instead of them acknowledging his extremely high *** Its good for routine basic care. My dog needs better than Doc in a box
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. If you would like to share more about your experiences please email ****************************************************** at your convenience so we can try to address your concerns.
I would give them no stars if I could. After 2 years of paying a monthly payment for their Wellness plan, I called to cancel today because we moved and there isn't a Banfield where we moved to. The company is refusing to turn off the auto pay on my card and will not stop charging me. They are now telling me I have to pay for the rest of the plan and the services used. When I signed up, I was told I could cancel at any time with no obligations. I was lied to. This company is STEALING MY MONEY!!!! THIS IS ILLEGAL AND A LAWYER ... read more
Business response:
Please reach out to us at *************************************************************************** at your convenience so we can try to address your concerns.
I had their stupid wellness plan for my cats. For the kitten, it seemed worth it because it included the spay. Then I got sucked into a senior plan for my older cat. At the last appointment, I was told she has a large kidney stone and needs a tooth pulled, again. Due to possibly having a heart murmur, it would be extra so they could give her medicine for her heart. The procedure to remove the stone and run other tests would have been over $500 WITH the plan. Why the h@!! am I paying $80 a month then? I said that I need to wa... read more
Business response:
As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We would like to learn more about your experience. Please reach out to our team at *************************************************************************** at your convenience so we can try to address your concerns.
I had their stupid wellness plan for my cats. For the kitten, it seemed worth it because it included the spay. Then I got sucked into a senior plan for my older cat. At the last appointment, I was told she has a large kidney stone and needs a tooth pulled, again. Due to possibly having a heart murmur, it would be extra so they could give her medicine for her heart. The procedure to remove the stone and run other tests would have been over $500 WITH the plan. Why the h@!! am I paying $80 a month then? I said that I need to wa... read more
Business response:
As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We would like to learn more about your experience. Please reach out to our team at *************************************************************************** at your convenience so we can try to address your concerns.
If I could give a negative number of stars, I would. Banfield has continued to send e-mails and postcards reminding me that my dead dog is overdue for vaccines and check-**** I have contacted their customer service multiple times asking them to stop. They come back with no compassion or humanity and make me jump through hoop after hoop to provide account information - even years after I have cancelled the plan. Their customer service is horrid. Their plans are overpriced and I would rather sit on a bed of a broken glass than... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
HELLO I AM LOCATED IN GA ***** I HAVE BEEN TO 3 BANFIELDS WITHIN A YEAR SPAN*****OBVIOUSLY, BANFIELD DO NOT CARE ABOUT THE ANIMAL OR CUSTOMER REASONS: YOUR HIRING TECHNIQUES MUST BE ZERO***** EACH LOCATION HAD HORRIBLE CUSTOMER SERVICE*****. EMPLOYEES HAVE NO TRAINING OR JUST ARE VERY IGNORANT..NASTY AND SOME PREJUDICE STORE ******/ BAD CUSTOMER SVC / MISMANAGED OFFICE PIEDMONT/ BAD CUSTOMER SVC/ I TRIED ASKING THE ATTENDANT IF I COULD TELL HER WHAT I WANTED BUT THE FOLLOWING 15MINS SHE IGNORED MY REQUEST TO TALK AOBUT NOTHI... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
If I could give a negative number of stars, I would. Banfield has continued to send e-mails and postcards reminding me that my dead dog is overdue for vaccines and check-**** I have contacted their customer service multiple times asking them to stop. They come back with no compassion or humanity and make me jump through hoop after hoop to provide account information - even years after I have cancelled the plan. Their customer service is horrid. Their plans are overpriced and I would rather sit on a bed of a broken glass than... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Frequently asked questions about Banfield Pet Hospital
How is Banfield Pet Hospital rated?
Banfield Pet Hospital has a 3.2 star rating with 1,908 reviews.
When is Banfield Pet Hospital open?
Banfield Pet Hospital is closed now. It will open tomorrow at 10:00 a.m.
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