Banfield Pet Hospital

MM 

on BBB

5 years ago

!DO NOT BRING YOUR PETS TO THIS OFFICE! I had the worse experience with the staff and management at this location. I've been a Banfield customer for almost a decade, have always paid both my annual wellness membership and services rendered in full and on time and have never had staff treat me in such an inappropriate manner. The office neglected to check me out and charge me on-site for the services rendered and when I advised them that I would come in first thing Monday morning to pay the balance in full they threatened to ... read more

l. c. 

on BBB

5 years ago

I took my 15 year old cat, who was not eating for days. They did an IV kept her all day making me miss work as I kept calling to see what was going on. I paid 585.00 and they left an IV in her arm and told me to come back in the morning. I was then changed another office visit 42.00 it was never explained that I would have to pay office visit nor does it say it the paper work especially after spending all the money less than 24 hours. Niskayuna New York Banfield Balltown rd are horrible. They have no compassion or explain fe... read more

Mike C 

on BBB

5 years ago

Worst of the worst, have gone down hill in the past few years, your pet doesn't matter only their bottom line, call them with an ear infection and can't see her for a month and a half, my dog would have died, many other things they have been slipping on many things, turned into hacks 

Charles J 

on BBB

5 years ago

My dog was a patient there until January 2021. I took him there for a check up and the doctor told me he had "intestinal issues" and was told to bring him back if he stopped eating. About 3 days later I took him back and dropped him off and picked him up later and they gave me some pills to give him. No explanation or anything. After a few more days my dog's condition got worse so I took him to a vet near my house. This doctor had my dog for 15 minutes and diagnosed a problem Banfield couldn't even though they had him twice ... read more

Marion I 

on BBB

5 years ago

They take your money for a wellness plan and don’t deliver on services. They don’t honor their appointment times and only took my dogs in 10 minutes late when I complained. Not Recommended! 

Tu'Sheila S 

on BBB

5 years ago

Banfield offers a wellness plan, however, they do not have veterinarians available to accommodate all the plans they sell, which puts appointments out for over a month. Part of the plan includes free visits when your pet may be ill and they report only having one veterinarian available and they expect you to call all 9 other Banfield locations to check for sooner appointments. They have no way of checking availability with other locations so you are expected to look up all 9 locations and call during your work day for appoin... read more

D. Martin 

on BBB

5 years ago

My local Banfield had trouble keeping a veterinarian staffed. Apparently they are difficult to work for. I had the Wellness Plan, and a dog I had been taking there for years up until this incident. When I couldn't get in because they didn't have a vet for over four months o, , I contacted the main office to tell them I would not be paying on my Wellness Plan until they actually had a vet. They reported this to the credit bureau without notifying me. My credit prior to this was excellent. So not only does my dog go without ve... read more

Ellen 

on BBB

5 years ago

This location cannot provide the services promised. I purchased the optimum wellness plan when I got a puppy. I found out pretty quickly that the vets come and go at this location. When i needed to schedule a spay, they were unable to accommodate as they no longer has a surgeon. They referred me to an alternate location. The alternate location seemed to be better staffed. Took dog for shots (she was now in heat) and had surgery sched for 3 weeks later. I was not informed that the spay would be further complicated due to her ... read more

Stacy W 

on BBB

5 years ago

I explained to her that Waldorf location stated that is something they can do at the front desk for me and apply my 15% discount. When I asked her to set it up, I asked her for a price of payment with discount applied. I have had over 3 puppies so I knew the set up fee bu not with the discount applied. The sound lady quoted me $89 and some change and to pay at the end of the visit. I told her that was new information to pay at the end since I use to paying either over the phone or in the office. The next lady who we saw was ... read more