Banfield Pet Hospital

Becca 

on BBB

5 years ago

Cannot get an appointment in the state I live in. Have paid for 2 1/2 years and cannot get an appointment for preventative care. Recently needed care for an eye infection, wait time was greater than 3 weeks, had to see emergency vet who immediately put dog on antibiotics to save her vision. Website to make appointments is a enormous waste of time and did not work, ultimately I've ended up calling clinic after clinic, further and further from my home and I still do not have an appointment. Am not actually researching clinics ... read more

Meredith 

on BBB

5 years ago

I signed a year long contract with Banfield for vaccines, vet visits and monthly preventative medicine (heart worm, etc.) The last few months of the contract, Banfield wanted to charge me for the monthly meds. I contractually agreed to 12 months worth of medication, billed each month, not additional costs for the same meds. They said its because my dog has grown large. They are the experts and knew all along he is a **********. Of course he would grow big, as that breed does. It was their mistake and Im still paying monthly ... read more

David S. 

on BBB

5 years ago

These people are rip off, don’t fall for their wellness plan, I use them only one time and right now I had to pay $346 to cancel my plans they have no doctors their appointment is only drop off in three weeks. 

DeontreG 

on BBB

5 years ago

Do not purchase the wellness plan. If you cancel it any time you will have to pay the remaining balance for a whole year that you won’t even visit. I think it’s very uninformed at sign up and this needs to be fix. 

Aaron D 

on BBB

5 years ago

Worst veterinary hospital to have ever existed. Only slightly above scientific testing of makeup on animals. Also, because they can't hold on to vets, expect long wait times, and a new vet most visits. And then there was the one time where they were shut down for a while because they had NO VETS! This company is awful and should be put out of its misery so it causes no other human (or pet) to suffer their existence. 

Kevin B 

on BBB

5 years ago

So Banfield wants us to pay 400 dollars additional after a misdignosis and multiple tests thousands of dollars, and pain our dog went through for 2 years to have him lose his life at 4.. ***** Banfield and if you know anyone else this happened to we are working a class action lawsuit. 

Ryan M 

on BBB

5 years ago

My wife and I called to close a wellness plan account in late 2020. Banfield did not fulfill our request and continued to charge us for a plan we did not use. After multiple attempts to cancel, we finally just changed our credit card number to escape them. After that they began harassing us via constant phone calls to pay a due balance we were never reaping the benefits of. Stay far away from this company and their offerings; find a local vet who needs your patronage more than this conglomerate who is too big and righteous t... read more

Lillian E. 

on BBB

5 years ago

I do not recommend Banfield to anyone who cares for their pet. It is often busy and non caring, lately they have improved though. My dog was given twice the same shots because they confused his files for a former one he had. The additional file was made by their representative because they did not agree to have an additional payer, thereby creating two files and mixing them up. My poor pet was vaccinated several times by mistake. In the Yonkers location, the grooming site was also rude and had poor customer service. I do not... read more

Jane S 

on BBB

5 years ago

They charge you the full price of the contract after your pet dies... so tacky AND UPSETTING!!! I will be lowering the coverage for my other pet asap. In Los Angeles you have to wait weeks for an appointment, yet you are paying monthly for the insurance to ensure you can see a Vet. It is my fault for not reading the fine print, but people should know about their policy of charging for deceased pets.