This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
BalGas
- Propane
- Naples, FL
About this business
Location details
3506 Prospect Ave, Naples, FL, 34104, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
A year being customer = $175.00 a month. Not a customer = $36.00 a month when not paid in full. Average propane a YEAR 300.00 gal. No other propane company around area. GREEDY
Business response:
AmeriGas takes on full responsibility for maintaining company owned propane tanks set at our customer's properties. In order to offset the costs of this regular maintenance we do charge an annual tank rental charge, which is outlined in our Terms and Conditions. We encourage you to contact your local office to resolve your balance in order to avoid further late fee charges to the account. AmeriGas offers payment plans, along with other courtesies to help customer's settle balances.
They are over priced and will charge you for every little thing they can get out of you. Even when they come to pick up their tank the charge you that to . I would not recommend this company to heat a small box let a lone a house
Business response:
Mr. King, we apologize that you were dissatisfied with charges associated with your propane account. At AmeriGas, we strive to be completely transparent as a company by disclosing all possible pricing, fees, and charges through our Terms and Conditions at the time of account setup.
Max S. My complaints are the same as the rest: price gouging, excessive fees and poor service. They asked me why I was cancelling: I said "You are price gougers". They shook their heads and said" it was the same oId story" . They said their is a $60 pick up fee. I never signed a contract, I just took over their service when I bought the house. I had been a customer for 5 years. The final straw is that I finally cancelled and they won't pick up their empty 500 gallon tank sitting in my driveway for 5 weeks. I live only 2 mile... read more
Business response:
After investigating this matter it has been confirmed that AmeriGas has retrieved the tank from the property at no cost. We apologize for the inconvenience that this situation may have caused.
PROFESSIONAL, KNOWLEDGEABLE, CARING, KIND, FRIENDLY, SUPERIOR CUSTOMER SERVICE, BEST OF THE BEST.Totally Amazing! It just doesn't get any better than this. Technician Lewis just called us to see if we were okay. We have an appointment coming up for a fill up, and since we are new to having propane, he wanted to make sure we were okay. He wanted us to check the level, so we did and all is well, but the expression of thoughtfulness to keep us in mind in the midst of a jam packed schedule is PHENOMENAL AND A WHOLE NEW LEVEL OF ... read more
Business response:
Thank you for sharing your positive experience with your local office. We value our customers and our goal is to continuously provide excellent customer service . We are also pleased to hear that our service technician was able to meet and exceed your expectations, especially around the holidays. We appreciate your business and will strive to continue to provide premium service.
Bought a new house that has Amerigas service. Called Monday to arrange service. Was told the local office would call me. 5 days later local office hasn't called so I call them. "We need to leak check the tank (even though it is their tank and is currently in use) and then you can order gas" "When is leak check" "Earliest we can do is 7 days from now" Tank is now at 5%. Tomorrow I will not have heat (gets below zero at night), no hot water, no cooking. In 7 days I will THEN be able to order gas and who knows when it will be d... read more
Business response:
We apologize for the delay in service and the frustration you have experienced. Please note that the required leak check is for the sole purpose of the safety of our customers. After further investigation, we have confirmed that a leak check and delivery of propane has been completed. We value your business and will strive to meet your expectations going forward.
I just got a rate upgrade, as promised. They also refunded the difference between my old and new price. Very satisfied with service!
Business response:
We are happy to hear of your positive experience with your local office, and appreciate you taking the time to give us a shout-out! Thank you for being a loyal AmeriGas customer!!!
This has been an ongoing complaint starting from November. A man came out and refilled my tank with gas but after that refilling which this has never happened before. The pilot light will not stay lit enough to burn the gas in the fireplace. A phone call later, a customer service representative told my wife and I it would be $160 for a man to come out just to check it out which is ridiculous if this person/company caused the problem in the first place. The customer service representative told us we would have to wait until t... read more
Business response:
We apologize for the inconvenience caused due to the issues with your fireplace. After review we can confirm that no charges were billed to the account for the services provided while attempting to resolve this issue. Additionally, a credit was placed towards the Tank Rent charge and an additional credit was given for the propane remaining in your tank upon removal. The only balance remaining on the account are charges associated with the removal of the propane tank, which is outlined in our Terms and Conditions. The distric... read more
Please get your gas somewhere else. They don't deserve one star. Moved into our new house Dec 19th and on Jan 8th still working with them to get the gas account activated and gas delivered. I can't count the number of calls, promises to call back that never come, visits from two technicians - one who did a safety check and one who did something at the tank. All was approved and safe, yet still can't seem to get gas delivered. Different stories with each call. And always a promise to call back that never comes. I try to give ... read more
Business response:
After investigation the local office can find no information regarding repetitive calls to the district. There was no disruption of service as the propane had not been turned off from the previous home owner. Mr. Gasvoda elected to be a Will Call customer and after he called for the delivery it was made the next day. After the local office contacted the customer on 12-23-2019 another call was not received into the local office from Mr. Gasvoda until 12-31-2019. The district manager was able to speak to the customer on 1-13-2... read more
Not surprised everyone rates this company 1 star. They are an absolutely horrible company. We were with Cress Gas before they got bought out, so we didn't really have a choice of whether we wanted to go with them or not. We have a 124 gallon tank that only supplies one fireplace in our den. Our bills for propane DOUBLED, if not more, with AmeriGas. We got told we were charged more because we only got filled up once a year and it cost them money to have their tank out here. We told them once the tank was empty that we would b... read more
Business response:
Unfortunately, we are unable to locate an account for Brianne H***** under zip code 18951.
Frequently asked questions about BalGas
How is BalGas rated?
BalGas has a 1.7 star rating with 808 reviews.
When is BalGas open?
BalGas is closed now. It will open on Monday at 8:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com