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BalGas
- Propane
- Naples, FL
About this business
Choose BalGas as your propane provider for comfort and service you can count on. Our local, knowledgeable service professionals are always there for you, providing safe, reliable energy.
Location details
3506 Prospect Ave, Naples, FL, 34104, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Ridiculous that they are charging a pick up fee of $89 to come out and pick up tanks. Also you get no credit for unused propane. What a waste. Encouraged to drain to less than 5 lbs or would be charged more. Tanks were almost full. Instead of offering to maybe a family who needed it, I am told to waste it. Poor business practice. Closing account. Feel I should not pay for pickup since driver will swing by next time in area.
Business response:
Jane, the charge for removal is currently set at $69.99 + tax, to confirm that you were not overcharged for this service a review of your account was performed. After review of your account, this was the charge you received. As with other companies we do charge to send our technicians to customer locations to perform service. Removal of a propane tank cannot be completed by a delivery driver as they do not have the proper equipment to do so. Return for propane in the tank at the time of removal is outlined in our Terms and C... read more
This company will gouge you on gas prices so much. They go around and purchase smaller gas companies and then jack up the prices. When looking around at the local companies the prices are anywhere from $1.09 to $1.29. However AmeriGas feels like $2.35 is not price gouging. I can’t move their tank fast enough to bring in another company. Where I literally will be paying half of what I’ve been forced to pay when they bought the smaller company out. Do Not Do business with this company. If they buy your smaller company run run ... read more
Business response:
Lisa, at AmeriGas we strive to be as transparent as possible with propane pricing and other charges. Our pricing structure for price per gallon, as well as, all charges and fees associated with our services are outlined in our Terms and Conditions, which can be accessed anytime on AmeriGas.com or mailed/emailed to you upon request. Additionally, our Customer Relations Representatives are always happy to explain any charges and offer pricing options as they are available that may fit your needs. We provide premium service opt... read more
I would like to give a rating of zero or below. Excessive pricing and excessive fees! They charged $100 for me to lock-in a price that is over $1.00 above the market price. It's snowing outside and I am freezing because I can't afford to, and refuse to, pay $2.99 a gallon for a tank fill. And there will be a $100 "tank rent" fee for their 25 year old tank if I don't buy more propane. And there is a $100 fee if I run out. My furnace is shut off. My contract is up May 31 and I and DONE. Amerigas prices as though they are a mon... read more
Business response:
Vivian, at AmeriGas we strive to be as transparent as possible with propane pricing and charges. Our pricing structure for price per gallon, as well as, all charges and fees associated with our services are outlined in our Terms and Conditions, which can be accessed anytime on AmeriGas.com or mailed/emailed to you upon request. Additionally, our Customer Relations Representatives are always happy to explain any charges and offer pricing options as they are available that may fit your needs. We do apologize that you are dissa... read more
They ferused us propane during the coronavirus, we owe about 200.00, and won't give us any more, we are elderly and disabled, we were making regular payments
Business response:
The local office has made multiple attempts to assist with the financial aspect of your account. It has been confirmed that there was no interruption in service due to a lock-off of your propane tank; however, the delivery was delayed due to a past due balance on the account. The local office worked with the state to assist with payment to your account and made delivery the same day that payment was confirmed. We are striving to provide excellent customer service, especially during these trying times of Covid-19. If you shou... read more
They ferused us propane during the coronavirus, we owe about 200.00, and won't give us any more, we are elderly and disabled, we were making regular payments
Business response:
The local office has made multiple attempts to assist with the financial aspect of your account. It has been confirmed that there was no interruption in service due to a lock-off of your propane tank; however, the delivery was delayed due to a past due balance on the account. The local office worked with the state to assist with payment to your account and made delivery the same day that payment was confirmed. We are striving to provide excellent customer service, especially during these trying times of Covid-19. If you shou... read more
They are horrible. They overcharge for their gas in Texas, and by a lot. They also let my tank run dry, even though I was on the “autofill” plan. I switched suppliers in January 2020. It’s now April and they still have not picked up their tank from my property— it’s a real eyesore. They deserve to go out of business.
Business response:
Contact occurred between the district manager and the Redman's to discuss pricing options as well as other concerns. The local office does apologize for the delay in the removal of the tank, and the removal is scheduled to occur on 4/10/2020. We do hope to obtain another chance to provide excellent customer service in the future.
Locked a tank that I owned without notifying me or asking permission then charged to unlock it. Said it was for my safety I had no intent to hook up propane until I had fixed the small leak that had likely been in my house for years, but I also wanted to switch companies because of bad customer service and bad prices, so they locked my tank to get just a bit more money out of me.
Business response:
Unfortunately I was unable to locate an account based off the information available. In order to provide a response or attempt a satisfactory resolution please feel free to provide additional information which will assist me in locating your account.
When I signed up with Amerigas one of the key things I asked was if there was a minimum usage requirement and if I had a tank rental fee. Answer was no fee and no minimum. I only use propane for my furnace and fill once a year. Got a surprise this year with a $160 tank rental fee! What!!! When I inquired with my branch in Howell MI. I kept getting this same woman who was not the branch manager. She basically told me that it was my fault I didn’t see the post card or email that they sent to me. After I did look it up and read... read more
WARNING: Avoid this company at all costs. After 10 plus years AmeriGas called and told me I had to move my tank because of distance. They said they would stop delivery if II didn't comply (they owned the tank). Two "management people" came out to "access" the problem. They agreed there was no other place to move the tank. They then suggested I move it to the front of the house next to the stairs leading to the front door!!! I told them they could come pick up their tank. They were told that day I no longer wanted to do busin... read more
Business response:
After review of the account the sale of a propane tank to Mr. & Mrs. Stetson occurred back in September 2019. A tank rental credit was not processed in full leaving a small balance on the account that the Stetson’s do not owe, in addition to a late fee. The erroneous balance of $57.61 has been removed as of 4/8/20 and the account now reflects a zero balance and is fully closed out. We apologize for any inconvenience this may have caused.
Frequently asked questions about BalGas
How is BalGas rated?
BalGas has a 1.7 star rating with 808 reviews.
When is BalGas open?
BalGas is closed now. It will open on Monday at 8:00 a.m.
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