This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
BalGas
- Propane
- Naples, FL
About this business
Choose BalGas as your propane provider for comfort and service you can count on. Our local, knowledgeable service professionals are always there for you, providing safe, reliable energy.
Location details
3506 Prospect Ave, Naples, FL, 34104, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
After finally having the money to purchase our own propane tank (so I can get way better pricing), I contacted Amerigas to cancel our account and ask them to come pick up their tank. It is at about 15%. I have been informed that I will be charged $150 for them to pump out the tank and another $65 for something else. I will also not get credit for the 80 plus gallons that have already been paid for at $3.299/gallon. This company is robbing it's customers and I can't wait to get their cruddy tank off of my front lawn that they... read more
I give this company one star because I don't have the option to give it zero stars. If you scroll down and read the reviews, you will see that you must NEVER DO BUSINESS WITH THIS COMPANY. No customer service, charge an outrageous amount of money, useless website, no ability to schedule deliveries, and on and on. HORRIBLE. I am switching to *** ****** *******. No knowing when Amerigas will come get their tank, and they are charging me $230 ($150 to pick up and $70 pump out fee for 30 gallons. Supposedly I'll get a refund for... read more
Not happy with experience relative to returning a defective grill propane tank. Today went to an Amerigas grill propane exchange machine in ****** ***** **, as instructed by Amerigas the day before to return a defective leaking tank. Arrived at the location at 10:00 am and called the number provided, chose Option 2, and waited 5 minutes on hold with no human contact before hanging up. Called back and waited 10 minutes with the same result. At 10:18 am I called the number on the machine chose Option 2 and waited 20 minutes wi... read more
I rented a house in Walker and when I took over the account from the previous tenant I was told I was buying out the amount of propane left in the tank and the tenant would be refunded for the unused propane. Fast forward to when I moved out in August 2020 and emailed them to let them know my forwarding address to send the check to for the propane refund of what the new tenant would be buying out from me and they have yet to send me a refund. This is essentially them taking double payment on the propane once when I payed for... read more
TERRIBLE SERVICE SINCE BLUE FLAME BOUGHT BY AMERIGAS. Failed to make service call scheduled early September 2020. I have never received a follow up call to reschedule. I also have spent over 1 hour on hold trying to reach their offices. Attempted to go on line to schedule delivery the system says it will send an email with a privacy code. No code has been sent.
This is what Amerigas has on it's website: "From phone call to delivery, we treat you like family. We are dedicated to keeping your home and life running smoothly, so our always-on customer support is here to find the answers you need as soon as you need them." This is the reality: After moving here 3 months ago, Amerigas, who the prior owner used, NEVER contacted us to sign up with them. There was still 55 gallons in the tank so we simply used what the prior owner had purchased. Then on 9/22/20 - with NO notice, not call, n... read more
Price gouging at its best! Over 20+ years they have consistently been $1 or more higher per gallon than surrounding competitors. They always have issues finding my account and are very difficult to work with. Normally I have to haggle to get them to match price, but they are always resistant. Also, they do not perform regular service checks on the tanks that they own, they will only service the tank after there is a problem reported. So for years my tank was leaking costing me money over the course of months, eventually the ... read more
Business response:
Our pricing structure is outlined in our Terms and Conditions to allow for full disclosure to our customers before beginning service. Based on the information provided through your review I was only able to locate an account that was initiated in April of 2016 matching your name. This account does not indicate that the customer ever reported a leak to the local office. If you wish to provide additional information so that we may investigate your situation please contact Customer Support at 1-800-263-7442.
I'm not really happy today. I have three tanks: a 500 gallon and two 1,000 gallon tanks. On Friday I placed a delivery order on the website with specific amounts ordered for each tank. Delivery truck came today - great. As he was pulling away I looked at the delivery tickets. The tank for which I'd ordered a delivery of 450 gallons got 200. The tank for which I'd ordered 200 gallons got 415. I immediately called the local office and was told it was MY mistake and it could not be corrected. Bulltrump. I'd taken great care to ... read more
After reading many good things about our local LP provider Campbell LP out of Shallotte, NC, I decided to call on Sept the 10th to get a quote to install a underground tank and establish service for my generator and gas logs. Unfortunately, you can no longer contact the local branch, everything is routed through and automated service, with some awful annoying music. Kim, a very pleasant woman, gave me a quote and scheduled two appointments for the following week. One on Monday Sept 14th for a site evaluation, and the other f... read more
Frequently asked questions about BalGas
How is BalGas rated?
BalGas has a 1.7 star rating with 808 reviews.
When is BalGas open?
BalGas is closed now. It will open on Monday at 8:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com