BalGas

Kevin 

on BBB

4 years ago

I ordered propane on 9/24/20 and i still do not have it after numerous call. 

Karyn 

on BBB

4 years ago

Do not use this company! For the last 6 mos. they are almost impossible to get ahold of and the 3rd time I called, I called the emergency number and still was on hold for over 20 mins. If you order gas from them now you have to agree to a very unfair contract, they price gouge compared to other companies, add extra fees, etc. Today the lady I talked to wouldn't even give me her last name so I would have some evidence I called again to have their service terminated. 

Katie S 

on BBB

4 years ago

**This is a really long rant, but worth reading if you’re considering using AmeriGas** First off, I would like to let you know that I am typing this with my middle finger. Secondly, I have never received customer service as terrible as this in my life. And that’s saying a lot. Because I’ve had Verizon and CableOne. I’ve never been angry enough to leave a negative review of ANY company until now. I bought a house that had an AmeriGas tank on it. I called them within the first week of moving it to notify them that I bought the... read more

Rebecca B 

on BBB

4 years ago

I have had the WORST experience ever with them! If anyone is looking for a propane company, do yourself a favor and pick ANY company besides them! When we bought the new house, there was a tank of fuel. Apparently on Oct 15th, they locked my tank. Ive never dealt with a propane company before so on the 16th when my hot water heater and dryer both stopped working, I just assumed I was out of propane. I called that morning, had them switch the account into my name, and paid for 96 gallons of fuel. I was told they would come fi... read more

DeeW. 

on BBB

4 years ago

Though fully paid up, and without any warning, this Saturday afternoon, getting ready to cook dinner -- suddenly I have no propane! AND the company does not have any emergency contact ability -- I've been on hold, since "all operators are busy" at 7pm Saturday, to get "emergency delivery for an extra charge," for 30 minutes. Giving up. So all weekend, no stove. No reason. No warning. No ability to reach anyone. Terrible company. If I don't get my recent payment back, will file a complaint. 

Diane S 

on BBB

4 years ago

Worst company, no one answers the phone, wait times are 120 minutes and they keep mixing up our company with others on the construction site and send us their bill. I finished service last month and just received another bill. I am currently on hold to dispute an invoice and it's been 52 minutes this is ridiculous we should not have to be on hold this long. AmeriGas needs to close down for good. 

Mark F 

on BBB

4 years ago

Customer Service is fundamentally lacking. I have a local number for a dealer, but it sends me to a call center where wait times are egregiously long. 

Karen W 

on BBB

4 years ago

They should be sued by the state of California for failing to fulfill their contracts with their customers. I placed an order online on Oct 6, with an estimated delivery time of Oct 6-13. Here we are on Nov 12, ONE MONTH later, and I still have not received a delivery. I started calling the local office about one week after the ETD, and because of a permanent company change, the calls now go to a call center with no ability to speak with anyone locally. I've been told my case has been escalated TWICE with no follow up respon... read more

Sara L 

on BBB

4 years ago

Do yourself a favor if you are smarter than I was and googled reviews first, DO NOT use Amerigas, we got talked into it buy our fireplace installer, but it has been horrible. LONG wait times when you call, missed appointments, sometimes you can log on from the computer and most times it is down. They don't come on time, our tank leaked, they put a lock on it and didn't return to repair/unlock it so we had to have a plumber come. NO gas for us during those weeks, so we switched companies and now they won't pick up the old tan... read more