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BalGas
- Propane
- Naples, FL
About this business
Choose BalGas as your propane provider for comfort and service you can count on. Our local, knowledgeable service professionals are always there for you, providing safe, reliable energy.
Location details
3506 Prospect Ave, Naples, FL, 34104, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Caveat Emptor! The Amerigas site when logging on tells me I must call the local office for information on placing an order. They scheduled an inspection and fill-up, with me having to be present, on 10-9-2020. This was a no show by Amerigas. Called them on the 10-11-2020, asking what happen, Wondering if the order was still valid, and was told by Marsha, she would look into it and would call back in an hour- she never never did! If Amerigas is upset that I engineered through out the property to lower the energy footprint , a... read more
Business response:
Mr. Bingham, we apologize for any inconvenience or miscommunication you have experienced while working with AmeriGas. If you have not obtained resolution on this matter I encourage you to contact Customer Support at (719) 547-4444. We value your feedback as we are continuously striving to improve the customer experience.
I started the process of getting service at my house 2 weeks ago. Site survey was completed and the tech told me if I called the office right away he could probably be back out that same day and deliver my tank and get me up and running. Almost a week later I can't even get a delivery scheduled. I'm told daily that someone will call me and have yet to receive a call. I call twice a day and no one can help. I have now moved in to the new home and have no heat, stove to cook with, or dryer to do laundry. Oh by the way it will ... read more
Business response:
Mr. Griffin, we apologize for the inconvenience you have experienced while attempting to setup an account with AmeriGas. We value your feedback as we are always striving to improve the customer experience. An email has been sent to contact information provided in an attempt to obtain resolution on this matter.
Horrible customer service...especially given that when you call them, their outgoing message says their top priority is "customer service". I've been a paying customer ever since they bought the local propane company I used. Our tanks were running very low after the long weekend and I called a week ago for a delivery and was told I would have a delivery by the end of the week. When I called on Friday, they assured me I would get propane by the end of the day. It's now Monday afternoon and I'm waiting on their latest promised... read more
Business response:
Mr. Turnbaugh we do apologize for the inconvenience you have experienced with AmeriGas. We appreciate your feedback as we are always striving to improve the customer experience.
I also would leave less than a one start review if it were an option. I am trying to get propane service set up for my daughter in Morgantown WV and have been at this for over a month!! They don't return calls, I mysteriously get disconnected and they never call back, and I've had 4 no show/ no calls. Even their "escalation" department (that place you get sent when nobody else seems to want to do their jobs) doesn't seem concerned one bit about the lack of professionalism and I got disconnected from them as well. Their hold ... read more
Business response:
Ms. R*** we apologize for any inconvenience you have experienced throughout the process of setting up an account with AmeriGas. We appreciate and value your feedback as we are continuously striving to improve the customer experience.
**HELP** - Amerigas will NOT remove their propane tank from my previous home, which I have already sold and settled on! The new homeowners are rightfully getting frustrated. They have been waiting two weeks now for Amerigas to remove their property (ie - propane tank) and Amerigas will not do anything. I have now spoken with Amerigas on 7 different occassions now. My phone calls to Amerigas began in mid-August (well in advance of my settlement) and up to and including today, September 10 2020. Three of those calls took place... read more
Business response:
After a review of your account it has been confirmed that tank removal was requested on 8/24/2020. This request was completed on 9/16/2020. We do apologize for any delay; however, tank removals are sometimes rescheduled if there are unexpected emergencies. Your account has been closed and is at a zero (0) balance.
WARNING! AmeriGas charges two fees when you close an account - $69.99 for dispatch fee to collect the propane tank and $149.99 fee for pumping propane out of tank, but they will NOT REFUND for unused propane in tank. I had a full tank. This is an illegal practice!
Business response:
We provide full disclosure around all of our charges and fees as well as our business practices within our Terms and Conditions, which customers are provided before beginning service with AmeriGas. Additionally, after a review of your account I have confirmed that while you were billed our standard removal fees you were also provided with a refund for the propane remaining in the tank as a courtesy based on your experience.
I shouldn't be required to leave a star because it isn't a true showing of my review. I'm not a customer, have never been a customer, and would NEVER be a customer. This company has been harassing me for over 3 years with offers to "swtich" to AmeriGas. Key word here is "switch". How in the world this company came to the realization that I EVEN had gas in my house is beyond me. Do you know something about my house that I don't??? I built my house in 1997. The house that I own, doesn't have gas. It's 100% electric. I have tri... read more
Business response:
We apologize for this inconvenience. Your information has been given to our marketing department and you will be removed from all future mailings immediately.
Worst utility company I’ve ever dealt with. Grossly excessive pricing. Horrible service. How they have a BBB rating of an A+ yet the customers review it with 1 Star is beyond me.
Business response:
Ms. P******** we apologize for any inconvenience you have experienced with AmeriGas. We do appreciate your feedback as we are always striving to improve the customer experience. If you wish to discuss further we encourage contact to Customer Support at (760) 246-6200.
I need help, Amerigas was contracted to install propane service in my home in May 2020, it is now August 2020, I have no propane service, my town building inspector has requested certain things be addressed, no one from Amerigas is doing anything. I paid half down the total service with the remainder due at completion. I've been without a stove for three months, they "forgot" to get a permit for the dryer, so I had to pay an appliance repair person to fix my broken electric dryer while I use my new $800 gas dryer as a foldin... read more
Frequently asked questions about BalGas
How is BalGas rated?
BalGas has a 1.7 star rating with 808 reviews.
When is BalGas open?
BalGas is open now. It will close at 5:00 p.m.
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