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BalGas
- Propane
- Naples, FL
About this business
Location details
3506 Prospect Ave, Naples, FL, 34104, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
HORRIBLE COMPANY... Last fill October 2017, started calling in March 2018 to have THEIR tank picked up, called once a month! FINALLY picked up the tank in April of 2019!!! I stored their tank on my property for more than a year, then my yard was destroyed when they came picked up THEIR tank. Then sent me a bill for 59.99.... absolutely absurd! No wonder most of the comments on here are about how bad the company is. It is going to cost hundreds of dollars to fix my yard.
Business response:
AmeriGas denies causing any property damage to Ms. Cl******* property when we removed the tank. Mr. C****** was home at the time of the removal and moved his truck out of the drive so we could use it to remove the tank. The C******** were not charged for the tank removal.
I canceled service in January of 2019 and called to have the tank picked up. The woman said someone would be out to pick it up soon but couldn’t tell me exactly when. In March I called to find out where they were. The woman tells me that I’m not scheduled for pickup yet but she would put me on the list and they are switching out the guys to the other trucks now. She said she would call me with the scheduled date. Then in April I still haven’t been called and it hasn’t been picked up. I called again. She said I’m scheduled fo... read more
Business response:
We apologize for any inconvenience caused by the delay in removing the tank. As a courtesy we have removed the charges from the account,
Worst company I've had to deal with over the past 15 years. Reasons: - Exceptionally high per gallon propane charges - A host of additional fees - Annual "Ameriguard" fee of $99/yr just to lock in one of their already high fees. - Lots of vague customer service answers. Moving to Southern States where to people talk to you like adults and charge reasonable fees.
Business response:
AmeriGas takes all customer reviews and complaints seriously. I have reviewed the account and we apologize for any inconvenience to Mr. Timberlake.
The Supervisor lied about notes that I was told when I cancelled service I was told about a cancellation Fee, After asking Him to tell me date and time, He said Oh I guess you were not told, I said, "see you were feeding me a line". They are not a upstanding company to deal with, buyer be wear.
This is the worst company I have dealt with in my 17 years of adulthood. I don't normally write reviews but I just gotta to help other people avoid this company. We signed up for the service last fall, had the tank installed, and then were without heat for two weeks straight during a winter storm in Nashville in November, part of it over Thanksgiving. We called daily for the truck to come fill the tank. Since then, we have had to continue to call, and call, and call to get any service. Every time we place an order, they make... read more
Business response:
The local AmeriGas manager reviewed the issue above and reached out to the customer to apologize for the account errors. The errors have been corrected and the customer was given a credit to help compensate for the inconvenience.
I had a dispute with Northern Energy in Spokane about pricing, among other things. I ultimately decided to change companies. The day after I switched companies, the ******** ********Ben K***** CALLED MY EMPLOYER. He tried to indicate to my employer that I used my position as an attorney to intimidate him. He also sent an email. In that email he made reference to his status as a retired Law Enforcement Officer many times, and indicated that he wasn't intimidated by me, but thought it was unprofessional - as he laid out facts ... read more
Regardless of the fact that you sign a "contract" specifying that you must use at least 50% of the capacity of the tank or be charged a rental fee, this will change and they will start charging the $129 rental fee anyway. Read the reviews. I wish I had.
Less than one star if I could. I just changed to another supplier that charges more than a $1.00/gal less. I’ve been a customer of Amerigas for over six years and when my called them to have the oils tank pumped out and removed they informed me they would be there sometime in thirty days and that I would not be credited for the gas pumped out which is about 275 gallons at $2.99/ gal. They also charge about $150 to pump out this gas and another $150 because I stop before contract was up and $50 to pick up their tank. STAY AWA... read more
I should have read the complaints prior to calling the local Amerigas office. It's amazing how similar my brief experience was with the so called customer service person. It was very difficult to speak because she was always talking over me. Very rude. My complaint stems from rental fees that they seem to charge me when they feel like it. I've had a 330 gallon tank for years and never received a rental fee invoice. Two years ago I get one, I complained and was told it was policy and I should have been charged prior. Last yea... read more
Frequently asked questions about BalGas
How is BalGas rated?
BalGas has a 1.7 star rating with 808 reviews.
When is BalGas open?
BalGas is closed now. It will open on Monday at 8:00 a.m.
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