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Avis Car Rental
- Transportation Services
- Huntsville, AL
About this business
Location details
1000 Glenn Hearn Blvd SW Ste 109B, Huntsville, AL, 35824, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to Midnight | |
| Tue | 7:00 a.m. to Midnight | |
| Wed | 7:00 a.m. to Midnight | |
| Thu | 7:00 a.m. to Midnight | |
| Fri | 7:00 a.m. to Midnight | |
| Sat | 7:00 a.m. to Midnight | |
| Sun | 7:00 a.m. to Midnight |
I went to drop off my rental car on Wednesday 5/19/21 and was over charged by an extreme amount, I was disrespected by the branch manager, John ***** who put his hands on me out of anger. He told me my card would be charged for 449$ with a 200$ refunded fee, I call my husband to make sure that was the correct amount, he says yes so I told John to continue processing. When I got my receipt, it said 861.92$, so I had asked why why and that's when he became angry. He was in my face screaming, taunting and acting like a lunatic ... read more
Business response:
Dear Mrs. *****, Your communication to the BBB has reached the executive office for Avis Budget Car Rental Group Inc. At Avis Budget Car Rental Group respect for the individual is a core value therefore; any difficulties experienced by a customer is a concern to us. We appreciate your taking the time to apprise us of this incident. Please provide us with the below requested details so we may accurately document your experience. a) City of pick-up b) Date of pick-up c) Reservation/Confirmation Number d) Re... read more
Avis is very unprofessional. I reserved a car 2 weeks in advance just be certain I can get my vehicle of choice. When I arrived the representative was in sweat pants and flip flops and talking to random guy about her feet. The car size I needed was not available. Then I had to get a smaller car. On top of that I had to wait an extra hour for them to clean the car. When I got the car it had a nail in the tire. When I called customer service it took over 40 minutes to get someone on the phone.
Business response:
Dear Ms. ***, Thank you for notifying the BBB about your experience at the Columbus, GA location. At Avis Budget Car Rental Group Inc. we are disappointed whenever we learn a customer has found an aspect in service less than satisfactory. We take pride in having the reserved car class when where reserved. Your experience is not typical of Avis Budget Group. A report with your comments has been recorded, and will be sent to the responsible management to review and take action to prevent a recurrence. Although ou... read more
I didn't receive the the vehicle I rented on a full tank as it was below full a full tank on the meter. I then go to let the employee know it wasn't a full tank and that he will take care of it and not to worry about it. I then fill up the tank to ABOVE where it was at when I received it. Right under full. I then receive a $50 charge for gas saying they gave me the vehicle with 8L/8L and that I returned it with 6L/8L and I have the receipts to prove I fueled up the vehicle. Not a trustworthy company at all.
Business response:
In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns. Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. Based upon the information you provided and the findings of our internal investigation, we have refunded the fuel fee billed on the rental. A credit of $52.16 has been issued to the **************** account on file. We apologize for the inconvenie... read more
Don't rent from Avis, at least, at Orlando Airport. 1) Took about 2 hrs standing at the counter to get our car when we checked in already online. No separate line for people who have checked in online. 2) Trusting this company which you should not. We drove the car thinking there was a full tank of gas. NOT! After driving for about 50 miles, the empty gas tank light came on and wow! Called Avis and the only thing they can do is to make a note of it on our account and take care of it when we return the car. REALLY? Can't wait... read more
Business response:
Dear Mr. ******* We are in receipt of your communication to the BBB. We appreciate your taking the time apprise the BBB of your experience. Feedback such as yours will aid us in our efforts to provide customers with a stress free rental experience. We apologize for any service failure that were committed in doing so. At Avis Budget Group we are disappointed to learn whenever a customer has found some aspect of their rental experience less than satisfactory. Please provide us with the below requested information so... read more
If I could give zero stars I would. After trying to reach customer service for almost three days, being transferred to multiple people and being on hold for hours I finally got someone at customer service who couldn't help with fixing my profile so that I could actually rent a car. She, of course, couldn't help and will now escalate the issue and will be contacted in 3-5 business days. I'll not hold my breath on that one. WORST CUSTOMER SERVICE I'VE ENCOUNTERED IN YEARS, COMPLETELY USELESS. And after reading their reviews of... read more
Business response:
Dear Ms. *******, Thank you for your communication to the BBB about your experience using your customer wizard profile number. We will have someone contact you about this issue, and attempt to find a solution. Warm Regards Executive Resolution Coordinator
Avis let me prepay online with my debit card to pick up a vehicle. Upon arriving I was declined a rental because I am 24 and not allowed to use a debit card in my name to collect the the pre authorization fee of $250 because I am 24. I serve in the United States armed forces and booked under the proposed discount. This age and younger can only use credit cards for the fee but not to actually pay for the rental which is incredibly moronic. I could've booked 20 days and payed $2,000 and I still would be declined further servic... read more
Business response:
Dear Mr. *****, Your communication to the BBB is appreciated. We appreciate your taking the time to apprise the BBB of your experience. At Avis Budget Group we are disappointed to learn whenever a customer has found some aspect of their experience to be less than satisfactory. Please provide the below requested details so your inquiry can be researched further for explanation of what has been reported. a) date of pick up b) city of pick up c) reservation/confirmation number Awaiting your reply ... read more
Wish I could leave 0 stars because they don't even deserve one. I rented from them 9 months ago, and was double charged. My card declined the second charge and marked it as fraudulent. 9 months later and I have had numerous letters sent trying to reclaim the fraudulent charge & they are now sending me to collections. Reaching their customer service team is nearly impossible and all they do is try to get me to pay the second charge. No real attempt to help me settle this situation unless it ends with me paying them more money... read more
Business response:
Dear Ms. *******, Your communication to the BBB has reached the executive office for Avis Budget Car Rental Group Inc. We appreciate your taking the time to apprise us of your experience with the Norfolk, VA airport location. At Avis Budget Group Inc. we are disappointed to learn whenever a customer has found some aspect of their rental experience less than satisfactory. In researching our records your file is now being handled by a 3rd party to collect the sum $121.66 Additionally, your rental privileges have ... read more
I rented a car thru ********* rewards cc and paid in full for the rental at the airport in Aruba, I am legally deaf and have serious vision issues. I was charged 326.00 dollars by Avis for extra insurance I never elected. The extra charges were never explained to me and I could not hear them if they were. I submitted a claim and was denied. This company is a scam rip off. Buyer Beware! I terminated my Barclay cc account because of this rip off trash-action and will never pay this scam fee regardless of how it affects my ... read more
Business response:
Dear Mr. ****, Your communication to the BBB has reached the corporate executive office for Avis Budget Car Rental Group. By way of explanation, the Avis Aruba location is a licensee/franchise operation representing the Avis brand name. Therefore; this operation is an independent entity that is responsible for the maintenance, purchasing and insuring of their fleet of vehicles. This being said, Avis Aruba has supplied documentation to support the charge due to your acceptance for the Collison Damage Waiver/Theft ... read more
So disappointed!! Booked an suv for my sons prom. We booked it 3 weeks in advance.. Day of prom we go to pick up our reserved suv (many confirmation emails were sent) they told us they had rented our vehicle to someone else. We called customer service , no reason or apology was given just an oh well attitude. Our son his date and 2 other couples had to cram into our murano. Thanks for the great experience avis.
Business response:
Dear Mr. ******, We appreciate your taking the time to apprise the BBB of your experience. At Avis Budget Group we are disappointed to learn whenever a customer has found some aspect of their experience less than satisfactory. We take pride in having the reserved class vehicle available when and where reserved. Please provide us with the below requested details so we are able to document a report and review where this experience occurred. a) City of pick-up b) Date of pick-up c) Reservation/Confirmation n... read more
Frequently asked questions about Avis Car Rental
How is Avis Car Rental rated?
Avis Car Rental has a 1.8 star rating with 1,224 reviews.
When is Avis Car Rental open?
Avis Car Rental is open now. It will close tomorrow at 12:00 a.m.
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