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Avis Car Rental
- Transportation Services
- Huntsville, AL
About this business
Location details
1000 Glenn Hearn Blvd SW Ste 109B, Huntsville, AL, 35824, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to Midnight | |
| Tue | 7:00 a.m. to Midnight | |
| Wed | 7:00 a.m. to Midnight | |
| Thu | 7:00 a.m. to Midnight | |
| Fri | 7:00 a.m. to Midnight | |
| Sat | 7:00 a.m. to Midnight | |
| Sun | 7:00 a.m. to Midnight |
The front desk associate was friendly and professional. I booked through ****** travel and was given a rate. My rental agreement signed at the counter displayed the same rate. There was no mention or confirmation of drop off time, but my agreement showed 2:42pm. I returned the car by 4:05pm and my receipt showed 4:15 due to the rep looking over the car and taking some time to print my receipt. Later in the airport I noticed I'd been charged an entire day for returning just over an hour later than the pick up time. I called t... read more
Business response:
Dear Ms. *****, Your file referenced above has been brought to the attention of the ABG Executive Office. We have reviewed your e-mail. We would like to review the billing issue you raised with our Operations Manager. If you can provide us with your rental number and reservation number we can begin this process. We apologize for the inconvenience this matter has caused. We appreciate your patience during our investigation. Thank you for giving us the opportunity to be of assistance to you. Sincerely, ABG R... read more
I was on a family vacation In Florida from 4/8-4/13/21 and had a rental with Avis. The experience was great up until I returned the car. I stopped to fill the truck up at a 7 Eleven 20 minutes always from Airport and when I checked truck in they checked everything off I get all the way back to Michigan and then they try to charge me $162 for gas stating that I never put gas in the car. I went through circles to get a receipt to prove that I filled the tank and finally got a copy and all they can do is apologize and credit my... read more
This is a Buyer Beware review. When my husband and I made our reservation to pick up a rental in Florida, we declined all additional insurance coverage. It says that on the reservation. When my husband picked up the car from the airport, he simply picked up the car. Did not look at the receipt unfortunately because we had already had a confirmed reservation. ALL of the additional insurances had been added on WITHOUT his knowledge or consent. Because he received that contract, we have now paid over $1000 in extra charg... read more
Business response:
Dear Mrs. ****, Your communication to the BBB has reached the executive office for Avis Budget Car Rental Group Inc. At Avis Budget Group we are disappointed to learn whenever a customer has found some aspect of their rental experience less than satisfactory. We strive to provide our customers with a stress free rental experience, and feedback such as yours will aid us in our goal. That being said, although ancillary products and services were all declined during the online booking process. Avis Budget Group requ... read more
So my husband and I live in Alaska and came to visit Wilmington North Carolina and we went online and rented a large suv and paid in full months ago. Arrive here at Avis to be told oh not only do they not have a large suv for us that it would take days to get a refund. Here we are stuck with no car for my large family. I was dumb found. Called customer service and it went worse. The wanted to charge us more!! Instead of saying sorry and giving us a discount. Online says that they have cars vans suvs that they don't truly hav... read more
Business response:
Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. Our records show the customer contacted our Customer Service Team on May 2nd 2021 and a negotiated a resolution. Thank you for allowing us to address your rental concerns. Sincerely, Avis Budget Group Response Coordinator
Please save yourself the heartache. The left hand does not know what the right hand is doing. 4 hours sitting at the rental car agent because 3 different people at the company didn't know the card that PREPAID the rental could not be done on that card. Despite at least 3 times asking the specific question. They already HAD their money. They cancelled the rental, required a different card which had to be driven to the location to be physically presented and then they rented the car to someone else and said oops out of cars ve... read more
Business response:
Regarding the BBB CASE mentioned above. Please accept our apologies for any inconvenience you may have encountered with your rental. Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further. Reservation Number; Renter's Name; Rental Location; Exact Date/Year of Rental. Sincerely. Avis Budget Gr... read more
I rented a vehicle at the Flushing, New York (JFK Airport). I prepaid on my credit card.. When I noticed the pick up time was 12 noon, i called to correct and they proceeded to charge me extra which i understand. Three days into my trip I got a Check Engine Light and Low Tire Pressure Light. I used their Roadside Service to tow car away. I waited 2 1/2 hours for the service to show up. They could not provide me with a car that day and had to go to another office the next day to pick up a car. Their billing is atrocious. I wa... read more
Business response:
Thank you for allowing us to address your concerns regarding the BBB mentioned above, complaint case. Budget values the relationship that we have with our customers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. Our records indicate that the customer service department for Avis Budget Group has submitted a credit in the sum of $273.17 to your Visa Card account number ending ******** on May1, 2021. This credit will post to your account within 3-5 business days. Bu... read more
Rented an intermediate suv for $430.03 (prepaid) on March 19 2021 at the Tampa airport for 6 days. When we got home and looked at our e-receipt they are charging us $392 dollars more. They said I went in and made modifications to our reservations. No modifications were made and they cannot tell me what changed. After the phone call with the rep. I got an e-mail saying reservation confirmation. What?? This is some shady **** here. I am in the process of disputing this.
Business response:
In regards to the aforementioned BBB complaint. We appreciate you reaching out to Avis regarding your billing. Can you please email us with a copy of your original prepaid reservation at the rate of $430.03 to ***************************** for our review so that we can complete our investigation. You may feel assured that as soon as this information is received, we will give the matter our immediate attention. Thank you in advance for your cooperation. We look forward to hearing from you shortly. Sincerely, Avis Cu... read more
I reserved a hatchback ("Kia Soul or similar"), and I called to confirm that I would get the type of car that I reserved. After arriving and signing the paperwork, the clerk showed me to a beat up compact car that was too small for my needs. There was another customer waiting, and the clerk kept telling me that it would fit the same amount, so I felt super pressured to just take the car. I asked for the manager's business card, and the clerk tried to argue with me, but he eventually came back with a business card. I only got... read more
Business response:
In regards to the aforementioned BBB complaint, thank you for contacting Avis car rental by way of your local Better Business Bureau. We do appreciate the time you have taken to bring your rental experience to our attention. Reports such as yours are most appreciated, since they help us target and correct areas of service which might be improved. Unfortunately, we are unable to investigate the matter you have described with the information provided. All records are kept by the reservation number or a rental agreement num... read more
I ordered and paid for my Avis car rental online. They scanned my debit card. I was told I would have to pay a deposit at pickup because of the debit card. No problem. I arrived at Ohare Airport and took a shuttle to the car rental building. The building is huge and there was one person in the entire building. I finally found the only employee after taking an elevator and escalator and finally finding him at the Budget Car counter and prayed that he would also take care of Avis. There were no signs in regards to directions o... read more
Business response:
In regards to the aforementioned BBB complaint, We appreciate you reaching out to Avis in regards to your feedback that we received pertaining to Avis reservation # ***********. Avis is terribly sorry for your experience with our Avis Chicago rental location being less than satisfactory. Please be assured that you experience was not typical of Avis usual high standards, and this matter is not being dismissed with my reply to you. A copy of this report has been forward to the responsible manager, with instructions to investig... read more
Frequently asked questions about Avis Car Rental
How is Avis Car Rental rated?
Avis Car Rental has a 1.8 star rating with 1,224 reviews.
When is Avis Car Rental open?
Avis Car Rental is open now. It will close tomorrow at 12:00 a.m.
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