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Avis Car Rental
- Transportation Services
- Huntsville, AL
About this business
Location details
1000 Glenn Hearn Blvd SW Ste 109B, Huntsville, AL, 35824, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to Midnight | |
| Tue | 7:00 a.m. to Midnight | |
| Wed | 7:00 a.m. to Midnight | |
| Thu | 7:00 a.m. to Midnight | |
| Fri | 7:00 a.m. to Midnight | |
| Sat | 7:00 a.m. to Midnight | |
| Sun | 7:00 a.m. to Midnight |
I made a reservation with Avis and made it clear I do not have a credit card at the time. The reservationist said "thats ok you would have to leave a deposit on a debit card attached to a checking account." I said that would be fine and made the reservation. When I landed in Dallas Texas at 10pm on a Friday the lady at the Avis desk ran my credit and told me I could not get a car because my score was to low. I explained I know I have bad credit since my divorce why didnt anyone tell me I am now stranded in Dallas and my daug... read more
Business response:
In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns. Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. We apologize for any inconveniences you were caused. A report has been recorded with your comments. A report such as yours will aid us at looking at areas for improvements. Thank you for giving us the opportunity to be of assistance to you. ... read more
I wish I could give zero starts! This is the worst rental company I have ever used and I rent a lot for work. No customer service! All offshore and wait times are over 30 min each time. If you do get someone to answer they hang up on you or are so rude or just transfer you back to the hold line. I've tried for hours to no avail. On top of the vehicle was not ready after an hour of desired time and had scratch and dents all over once you get sent to find it at the airport. Not brought to you as other agencies do. Then they wa... read more
I rented a car from Avis Norfolk Airport...below is the email I sent to their customer complaint center. Complaint is still unresolved...beware of this location. Avis has always been my choice for a car rental for both business and personal use. The experience I had with this rental turned into a stressful, unnecessary, unsafe, nightmare. The agent James gave me the location for the car as C-24, which is also on the rental agreement. When we got to the location, the car was unlocked, we had a keyless fob. So I assumed the ca... read more
Âperson at the Avis customer service is a lair and the inexperience clerk at reception cost me extra charges of $883.12. This is the worst car rental in my experience. I am a frequent traveler and I rent cars across the globe. This was my first experience at Avis, PIT AIRPORT. In this recent trip to home/ USA, I have rented four periods of 1 to 2 weeks each from Avis. In all these periods, I presented a prepaid voucher and my cc for a temporary deposit. All the periods went ok except one week where inexperienced clerk at ... read more
Business response:
In regards to the aforementioned BBB complaint. Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. Our records show that under Avis Case ********, that our Customer Service Team has already issued a credit for the additional charges. Thank you for giving us the opportunity to be of assistance to you. Sincerely, Avis Budget Group Response Coordinator
I rented a car from Avis in Phoenix from Apr 18-May 8. Around May 17, while trying to file my travel voucher for work, I realized I had not received my receipt for the car I returned May 8. From May 17, I have had to phone the Avis number EVERY DAY for various complaints and each time I sit on hold for a MINIMUM of 45 minutes. For the past 3 days, I have been told by the representative that manager would be contacting me within 24 hours. I asked what would happen if they didn't reach me, since I have a spam block on my phone... read more
Business response:
In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns. Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. Our records show that you did speak with a Customer Service Supervisor on May 26th and a credit of $1,017.60 was processed. Thank you for giving us the opportunity to be of assistance to you. Sincerely, Avis Budget Group Response Coor... read more
Thousands of dollars of hidden fees. I signed up for a $250 car rental and came out with over $1000 of fees added on.
Business response:
In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns. Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. Our records show that you reserved a vehicle from our website for $736.94, at the time of picking up the vehicle we show that you accepted an upgrade from an economy car to an intermediate SUV for an additional $21.00 per rental day plus taxes and... read more
On March 9th, I booked a rental car with an Avis location in Streamwood, Illinois. I was to pick up the car on March 26th and drop it off on April 5th. It was for a standard SUV. My family and I were going to drive to Florida to see my father. On March 26th, I called the location to confirm everything was in order. Shockingly, the manager tells me that they don't have a car for me. The only thing they could offer was a sedan, which will not work for a long drive to Florida. So now I have no car and we were supposed to leave ... read more
Business response:
In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns. Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. We are disappointed whenever we learn that a customer has found some aspect of their rental experience with Avis Budget Group to be less than satisfactory. At Avis Budget Group we take pride in providing our customers with well-maintained vehi... read more
We rented and prepaid for a car on our vacation and got multiple email confirmations but when we went to pick the car up it was not even available at the location. We were told it should be delivered later in the day but later in the day the car was not there. Our online reservation was then showing that the reason we did not have our car was because we failed to pick it up and we could not be refunded. I tried to call their customer service representatives but after a 7 minute hold and 1 minute of explaining the situation t... read more
Business response:
Dear Ms. *****, We appreciate your report to the BBB organization. Reports such as yours helps us target areas of improvement. Please provide us with the below requested details so we may accurately document and investigate your experience further. a) City of pick-up b) Date of pick-up c) Reservation/Confirmation Number d) Rental Agreement Number Awaiting your reply Executive Resolution Coordinator
We rented a car with Avis Fremont who had lured us into signing a false contract, even though we had clearly stated that we did not need add-on "Loss Damage Waiver" insurance for 65.99/day. When I signed the paper prior to picking up the car we were so excited to go on the trip and a bit in a rush hence I took his word per understanding that I opted out the auto insurance and went ahead sign the paper without reading it carefully. I have always big fan of Avis given the company presence and name that prioritize customer sati... read more
Business response:
Dear **************** Your communication to the BBB has reached the executive office for Avis Budget Car Rental Group Inc. We appreciate your taking the time to apprise us of your experience with the Fremont, CA location. By way of explanation, with the advancements in technology and the feedback we have received from customers Avis Budget Group has implemented the touch screen method for customers to make their selections for ancillary services and products when processing rental contracts. This being said, had... read more
Frequently asked questions about Avis Car Rental
How is Avis Car Rental rated?
Avis Car Rental has a 1.8 star rating with 1,224 reviews.
When is Avis Car Rental open?
Avis Car Rental is open now. It will close tomorrow at 12:00 a.m.
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