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Avis Car Rental
- Transportation Services
- Huntsville, AL
About this business
Location details
1000 Glenn Hearn Blvd SW Ste 109B, Huntsville, AL, 35824, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to Midnight | |
| Tue | 7:00 a.m. to Midnight | |
| Wed | 7:00 a.m. to Midnight | |
| Thu | 7:00 a.m. to Midnight | |
| Fri | 7:00 a.m. to Midnight | |
| Sat | 7:00 a.m. to Midnight | |
| Sun | 7:00 a.m. to Midnight |
The company has been completely unprofessional while handling my reservation. I made a reservation on March 18 for a 7 passenger vehicle for our Florida trip. I arrived today at my reserved time to pick up our rental since we are leaving tonight and was told that they don't have the vehicle at this time and it should be there by 2 and to come back at that time. Well I called at 1:13 to double check that I needed to return at 2 and was told that yes my vehicle would be ready at that time. I recieved a call at 1:30 that they w... read more
Business response:
In regards to the aforementioned BBB complaint, We appreciate you reaching out to Budget in regards to your feedback that we received pertaining to your Budget reservation. You can be assured that the experience you described is certainly not typical of Budget. Please accept our sincere apologies for any inconvenience you may have been caused. Budget takes seriously its commitment to have the vehicle that is reserved available when and where you have reserved it and our teams do their best to match your needs and accommodate... read more
Stay away from this company. I was rented an unsafe car with bald tires 2 times in a row. One of the 2 cars broke down on me and delayed my trip. Terrible customer service and I dont have a doubt that I was in serious danger on the road before the tire started to leak air. I truly believe that with the shortage of rental cars available, Avis is allowing unsafe cars to be rented. Greedy and terrible.
Business response:
In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns. Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. Our records show you have already contacted our Executive Office and an adjustment was issued on your rental for the stated problems with the vehicle. Thank you for giving us the opportunity to be of assistance to you. Sincerely, Avis... read more
I have done business with Avis for several years, however I will never do business with Avis ever again and I will spread the word about how they scam people. Back in February I prepaid online for a rental in Vegas for 7 days upon returning the vehicle I was told everything was fine. In March I prepaid for another rental for Michigan with Avis. Upon returning from Michigan, I get an email and Letter in the mail stating that the vehicle that I rented in Vegas had heavy smoke smell and they were charging my Credit Card $450, m... read more
Business response:
In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns. Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. We have reviewed our rental records along with the documentation provided by the rental counter. The rental location has provided us with pictures showing the mileage matching your rental along with ashes and loose tobacco found in the vehicle upo... read more
I rented a car from the Avis at the Orlando Airport. I filled the tank before returning the car. On my receipt I was charged $209.79 for Fuel Service. I called the Avis billing line (wait was 45 minutes). Upon talking with the service representative, he informed me that he was unable to assist and that I needed to talk to the Avis return person in Orlando. From calling Avis numbers, there is virtually no way to reach the desk at MCO that I could find; all lines funnel into corporate call centers (suspect they would direct me... read more
Business response:
In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns. Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. Our records show a credit of $232.13 was issued on June 9th 2021 by our Customer Service Team for the fuel charge. Thank you for giving us the opportunity to be of assistance to you, we have closed your case. Sincerely, Avis Budget Gr... read more
AVIS allows for unethical business practices at their international rental sites. I attempted to resolve an issue directly with AVIS in which the rental car insurance I paid prior to arriving at AVIS, that was promoted by American Airlines when I booked the AVIS rental car through them, was not honored. On top of that the associate at AVIS in Costa Rica insisted that I must accept additional charges that should have been optional. I am not the only person who has had this same issue with the AVIS at San Jose airport in Costa... read more
Business response:
In regards to the aforementioned BBB complaint. We appreciate you reaching out to Avis in regards to your feedback that we received pertaining to Avis rental **********. We do appreciate the time you have taken to bring your rental experience to our attention. Reports such as yours are most appreciated, since they help us target and correct areas of service which might be improved. Upon review of your inquiry our records revealed that the San Jose rental location is an independently owned and operated franchise of Avis B... read more
I really think Avis Car Rental has bad business practices!
Business response:
Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further. Reservation Number; Renter's Name; Rental Location; Exact Date/Year of Rental.
I rented a car from Avis 5-14-21 through 5-22-21 and it was the most horrible experience I ever had renting a car. Let start with that the car that I prepaid for was not there and they offered me a different vehicle that didn't have enough seats for my family vacation. I rented 8 passenger suburban and they offered and jeep and a van. So I had to drive all the way to orlando, Fl from Pittsburgh, pa with 2 kids sharing a seatbelt. I get to Orlando and try to switch the van out at the airport because the lady told me i can do ... read more
Business response:
In regards to the aforementioned BBB complaint . We appreciate you reaching out to Avis in regards to your feedback that we received pertaining to Avis rental ********** and *********. You can be assured that the experience you described is certainly not typical of Avis. Please accept our sincere apologies for any inconvenience you may have been caused. Avis takes seriously its commitment to have the vehicle that is reserved available when and where you have reserved it and our teams do their best to match your needs and acc... read more
almost $300 for a 1 day rental is an absolute joke. I also went with the cheapest, subcompact vehicle and ended up with a "free" upgrade, so I wasn't even trying to rent some luxury car. Avis will charge you again after you pay almost $200 online to reserve the car. They can screw me over once, but this is the last time i'll give Avis, or any company they own, anymore of my money.
Business response:
In regards to the aforementioned BBB complaint, we appreciate the opportunity to address your concern involving our coverage's. Our Avis locations are obligated to practice sound ethics and business practices and they are trained to review the terms of the agreement and advise customers of their responsibility and obligations while the vehicle is on rent. Please be assured it is not a practice of Avis to charge for a product that is not wanted or needed, the decision of course is left up to the customer. Unfortunately, we ar... read more
They canceled my reservation 2 days before my vacation trip. They say that reservations do not reserve. If they have given the car to someone else you are out of luck. This is the most ridiculous company I have ever dealt with. I called customer service and reservations and was told That I can rent another car at predatory rates since we are 2 days before my reservation. I have been hung up on twice, once by a supervisor. Your reservation personnel say to call customer service but never give the number. If you think this is ... read more
Business response:
Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further. Reservation Number; Renter's Name; Rental Location; Exact Date/Year of Rental.
Frequently asked questions about Avis Car Rental
How is Avis Car Rental rated?
Avis Car Rental has a 1.8 star rating with 1,224 reviews.
When is Avis Car Rental open?
Avis Car Rental is open now. It will close tomorrow at 12:00 a.m.
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