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Avis Car Rental
- Transportation Services
- Huntsville, AL
About this business
Location details
1000 Glenn Hearn Blvd SW Ste 109B, Huntsville, AL, 35824, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to Midnight | |
| Tue | 7:00 a.m. to Midnight | |
| Wed | 7:00 a.m. to Midnight | |
| Thu | 7:00 a.m. to Midnight | |
| Fri | 7:00 a.m. to Midnight | |
| Sat | 7:00 a.m. to Midnight | |
| Sun | 7:00 a.m. to Midnight |
I reserved and paid for a luxury vehicle through ********* only to find out when I get to the Orlando MCO airport Avis location that they no longer had my luxury car available. The rep at the counter said he can give me a larger vehicle and discount the price because Frontier had a deal and the car shortage wasn't my fault. I accepted and told him I already paid the reservation when he asked for credit card to place a "hold" on it for incidentals. I inquired how I would get difference I paid ********* at a higher amount and ... read more
Business response:
In regards to the aforementioned BBB complaint, thank you for contacting Avis car rental by way of your local Better Business Bureau. We do appreciate the time you have taken to bring your rental experience to our attention. Reports such as yours are most appreciated, since they help us target and correct areas of service which might be improved. Unfortunately, we are unable to investigate the matter you have described with the information provided. All records are kept by the reservation number or a rental agreement num... read more
Renters take note! Just because you might think being a Preferred Avis member somehow it gets you special privileges... think gain! For our upcoming to Colorado, I didn't have my Avis "Preferred Member" number handy, so I booked the vehicle w/o logging in to my Avis account. Same day, I found my Avis number, so decided to rebook the vehicle (same class, same date + identical coverage)... expecting to see lower cost .. but boy was I wrong!!!! duplicating the same booking under my account was going to cost me $300 more (Right ... read more
Business response:
Dear Mr. *****, Your report to the BBB has reached the executive office for Avis Budget Car Rental Group Inc. We appreciate your taking the time to apprise the BBB of your experience in confirming a price for a future rental in Colorado. Not knowing all the specifics about your particular rental needs, we will attempt to offer an explanation about what may have occurred. By way of explanation, the pricing for the car rental industry has become similar to the airline industry concept. The rates are often based on ti... read more
The check engine light came on with the Chevy Impala and I had to exchange vehicles. I prepaid for gas but was told when I brought the car with the check engine light back to Avis I had to fill it up with gas. The very rude man told me the fact that I prepaid for gas upfront was not his problem as he was an independent contractor and I could not have the replacement car unless I filled the car I was dropping off with gas. When I got into the car that I was given as a replacement it smelled like an ash tray. My wife has asthm... read more
Business response:
Dear Mr. ******, Your communication to the BBB has reached the executive office for Avis Budget Car Rental Group Inc. At Avis Budget Group we are disappointed to learn whenever a customer has found some aspect of their rental experience less than satisfactory. We strive to deliver a stress free rental experience, along with a clean well maintained vehicle. In our effort to demonstrate our apologies a monetary credit has been submitted in the sum $100.00 to your ***************s account number ending *********... read more
I am an Avis Preferred customer and have rented from them numerous times. I have always been satisfied with my experiences however, this time was horrible. We are going to my daughter's college graduation and have a group of 7 going. We are flying into Destin, FL(VPS) on 5/12/21. We decided to fly one way and rent a minivan to come back in order to help bring some of our daughter's belongings home. When I originally made the reservation with Avis I did not see anything about mileage and when I opened the email today I saw th... read more
Business response:
Dear Ms. *****, Your communication from the BBB has reached the executive office for Avis Budget Car Rental Group Inc. We are disappointed to learn whenever a customer has found some aspect of our service less than satisfactory. We strive to deliver a stress free rental experience, and reports such as yours are welcomed feedback. This being said, our records reflect the booking was made through our .com website and the rate selected is for **** employees. The rate confirmed is what **** has negotiated under the c... read more
On March 9,2021 my daughter was dying, I called and rented a car with Avis at Springfield Branson Airport for my husband to pick up at airport. I paid for rental but when his flight arrived they refused to give it to him or even call me at the hospital to verify, but they charged me for a full week. He tried to use another card, they still refused. My son had to rent another car at more cost, the person was rude, hateful and very unprofessional cold person. My daughter was being kept alive on a ventilator for my husband to a... read more
Business response:
In response to Mrs. ******* complaint she filed, I would like first to thank the Better Business Bureau for bringing this matter to our attention, and Mrs. ***** herself for allowing us the opportunity to provide a more detailed explanation. I would like to personally apologize to Mrs. ***** for this unfortunate situation and offer my personal condolences. That situation could not be easy, and I am sure very stressful. When you make a prepaid reservation with Avis, you must agree to certain terms and conditions that are d... read more
I was very disappointed with the level of service I received. I reserved a 7 passenger SUV and the location was unapologetic when they told me that they did not have that vehicle available. I stood there dumbfounded because I had called the day before to confirm the reservation, and was assured that it was available. The clerk and manager offered me a 5 passenger SUV as if that was all they could do as I stood in front of their counter with 7 people and 4 large suitcases. They told me that this was an issue they were having ... read more
Business response:
5/13/2021 Dear Mr. *******, Thank you for contacting the ABG Executive Office. We have reviewed your e-mail. We would like to review the issues you raised with our Operations Manager. Can you provide us with your rental numbers and reservation number to begin this process ? We apologize for the inconvenience this matter has caused. We appreciate your patience during our investigation. Thank you for giving us the opportunity to be of assistance to you. Sincerely, ABG Response Coordinator
Rented a car at one location online I got off work early when I get there to pick it up there was a sign on the door saying they were closed go to the airport location had to come and get reservationist 2 look at the car it appeared like it had multiple Dent multiple scratches smelled like smoke and wasn't cleaned very well there were hand prints all over the glass very upset because you should not be allowed to rent from a location that is closed they told me I would be reimbursed for the parking they have yet to answer my ... read more
Business response:
Thank you for allowing us to address your concerns regarding the BBB mentioned above complaint case. Please accept our apologies for any inconvenience you may have experienced. Our records show that you had contacted Customer Service on May 3, 2021, and to resolve this matter, you were reimbursed the parking ticket of $54.00 back to the credit card on file. Please allow 3-5 business days for the credit to post to the account. Thank you for allowing us to address your rental concerns. Sincerely, Avis Budget Group... read more
Terrible Service. Booked a car for 8 days and pre-paid it. I called to try and come a day later...nothing else was changing. They told me it wasn't possible and that they would give my car to someone else. If you want a company with service think twice.
Business response:
Thank you for allowing us to address your concerns regarding the BBB mentioned above complaint case. Please accept our apologies for any inconvenience you may have experienced. Our records show that you had contacted Customer Service on April 10, 2021, and the matter has been resolved. We understand that you had spoken with a supervisor, and you were advised that we could not modify your reservation since the location is showing sold out; you were told that we will hold the vehicle for 15 hours or until the site close... read more
We went to Italy on Mar 30th, 2019 to April 12, 2019 and rented a car from Avis company. Everything went well there until two (2) months later, we start getting these outrages charges on our Visa for unexpected tickets. There were 4 tickets of which 3 tickets were of the same day. Avis decided to charge us four times for these tickets and called it admin fees totalling a grand amount of $259.49, just for "admin fees". We weren't even notified of these tickets/charges until i got my visa statement. They charged us on the visa... read more
Business response:
Budget values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. By singing the rental agreement at the start of the hire, our customers authorize us to charge them for any fees that may apply. This includes traffic offence charges and administration fees. The administration fee is charged to cover the time and labor costs involved in processing the request from the issuing authorities. Avis Budget Group is required to ... read more
Frequently asked questions about Avis Car Rental
How is Avis Car Rental rated?
Avis Car Rental has a 1.8 star rating with 1,224 reviews.
When is Avis Car Rental open?
Avis Car Rental is open now. It will close tomorrow at 12:00 a.m.
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