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Avis Car Rental
- Transportation Services
- Huntsville, AL
About this business
Location details
1000 Glenn Hearn Blvd SW Ste 109B, Huntsville, AL, 35824, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to Midnight | |
| Tue | 7:00 a.m. to Midnight | |
| Wed | 7:00 a.m. to Midnight | |
| Thu | 7:00 a.m. to Midnight | |
| Fri | 7:00 a.m. to Midnight | |
| Sat | 7:00 a.m. to Midnight | |
| Sun | 7:00 a.m. to Midnight |
My family and I are completely distraught at how this company is still in business. On the date of 06/25/2021 I picked up my rental in Rancho Cucamonga for the use of going to Sacramento to attend a one year memorial for my father in law, on the way with a full Chrysler van we were struck by a drunk driver invoking a 3 car accident. While on the phone with roadside assistance, I went to switch the van in Bakersfield right near the exit of the crash to receive a car with a back bald tire and was told by employee to go to the ... read more
Business response:
In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns. Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. Our records show your that you have already called and spoken with a Supervisor who agreed to discount your rental. Thank you for giving us the opportunity to be of assistance to you. Sincerely, Avis Budget Group Response Coordinator
Avis car rental Colorado Springs airport horrible experience and service. Got double charged and confusion of rental extended rental for one more day total of 2 days they thought I extended it for 5 days instead. I had returned car to location gave keys to white van that worked for the rental company. I had called to get receipt of the transaction I was the keys were not returned yet. This rental caused problems with my credit card company. Spoke to 5 different people including the manager of location and customer service st... read more
Business response:
In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns. Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. Our records show our Customer Service Team did provide the receipt the day it was requested. We were not able to locate additional calls into our Customer Service Team about your receipt. Thank you for giving us the opportunity to be of assist... read more
HORRIBLE. ME AND MY HUSBAND RENTED A CAR FOR 3 DAYS AND HAVE BEEN OVER CHARGED. WHEN WE GOT TO AVIS THE ORIGINAL CAR ISSUED THE KEYS WERE LOCKED INSIDE, SO THEY REISSUED A NEW CAR. WE HAD THE CAR FOR 3 DAYS. THEY HAVE RENTED THE ORGINAL ISSUED CAR OUT AND I AM BEING CHARGED TOLLS AND FEES FOR THESE OTHER PEOPLES CHARGES. I HAVE OGTTEN THE RUN AROUND FROM AVIS. SOMEONE ELSE IS DRIVING ON MY DIME. HOW DOES THIS EVEN HAPPEN WHEN SOMEONE CHECKS ANOTHER CAR OUT AND THEY JUST RENT A CAR OUT TO SOMEONE AND THINK SOMEONE ELSE IS DRI... read more
Business response:
Dear Mrs. *******, Thank you for your communication to the BBB about your experience. At Avis Budget Group any problems encountered by a customer is a concern to us. Feedback such as yours enables us to evaluate areas of improvement. Please provide us with the requested rental details so we can accurately record what rental location this involved. Your cooperation is appreciated.. a) city of pick-up b) date of pick-up c) reservation/confirmation number d) rental agreement number Regards
Charged $105 for refueling, even though I returned the car with a full tank!
Business response:
In regards to the aforementioned BBB complaint, We thank you for contacting our Avis Escalation team. We do appreciate the time you have taken to bring your rental experience to our attention. Reports such as yours are most appreciated, since they help us target and correct areas of service which might be improved. Upon review of your rental details our records revealed that upon return of the rental vehicle you were charge a fuel charge in the amount of $98.65 plus taxes and fees $106.05. Any time a customer returns the... read more
I have reserved a car in Paris, Maine- and there is no Avis in Paris, Maine. I have spent over 7 hours on the phone with them trying to figure out where I should go to pick up my rental car. I even said I would modify my reservation to pick it up in Portland, Maine. There were no cars available so I said I would be happy to pick it up in Boston, there are cars available but they wanted to charge me three times the amount we agreed to online. The last phone call, the escalation team supervisor became very rude with me when I ... read more
Business response:
In regard to the aforementioned BBB complaint case, thank you for giving us the opportunity to address your concerns. We apologize for the inconvenience this matter has caused. Avis Budget Group takes seriously its commitment to have the confirmed car class available when and where the customer has reserved it. While Avis Budget Group strives to give the best service possible, we want to take this opportunity to explain the general policy for the car rental industry. There are actually several factors that can impact ... read more
I was wrongly charged by budget avis. I paid 445 at the manchester boston budget at 1 airport road manchester nh. i returned the car on June 18th 2021 as i was supposed to on time. I was overcharged three separate charges as if i never returned the car when i did. The charges were on June 21st 2021 and they sent out the car was returned on June 21st. i wasnt even in manchester nh that day. The charges were 1364.93, 836.46, and 467.67. I have not been refunded yet and was put into overdraft on my checking account.
i rented a car at the Avis Denver International Airport site. i was told it would be a additional 13.xx to add my daughter's drivers license per day. he then offered me a upgrade car instead.... saying it would come out about the same. It was 1 am after a 4 hour flight delay. i said ok. it ended up being more. their upsale tactics worked.... then when i returned the car, there was a avis worker directing where to park. he stood there as we scrambled to grab our luggage. i felt pressured to hurry. forgetting to check the back... read more
I was very shocked to see my normal 5 day rental go from around $350 to over $1,000. At first I thought it was a mistake and when I called in. I found that this wasn't a mistake it was Avis Business Model. I will ride a bicycle before I do any more business with Avis. Everyone please avoid Avis and let's run these money hungry taking advantage business out of business. This should be illegal, and I pray someone here on the BBB reads this and does something with them. Hell I don't even want to give them 1 star.
Business response:
In regards to the aforementioned BBB complaint, thank you for contacting Avis car rental by way of your local Better Business Bureau. We do appreciate the time you have taken to bring your rental experience to our attention. Reports such as yours are most appreciated, since they help us target and correct areas of service which might be improved. Unfortunately, we are unable to investigate the matter you have described with the information provided. All records are kept by the reservation number or a rental agreement num... read more
Absolutely horrible experience with Avis, if i could give them ZERO stars i would. I have never had any issues when renting a vehicle. I have rented from MULTIPLE rental companies prior to Avis and Avis was the ONLY company i am running into an issue with. I rented a vehicle from Avis for memorial day weekend in FL and everything went fine until i returned the vehicle in the SAME CONDITION I RENTED IT and even received a text message notification from Avis that same day stating that the vehicle was checked in and no issues w... read more
Business response:
********************************************************** Dear Mr./Ms. ***, Thank you for contacting the executive office for Avis Budget Car Rental Group Inc. we are disappointed whenever we learn that a customer has found some aspect of their rental experience with Avis Budget Group to be less than satisfactory. At Avis Budget Group we take pride in providing our customers with well-maintained vehicles. We value our customers and recognize that travel can sometimes result in some frustrating experiences. Being c... read more
Frequently asked questions about Avis Car Rental
How is Avis Car Rental rated?
Avis Car Rental has a 1.8 star rating with 1,234 reviews.
When is Avis Car Rental open?
Avis Car Rental is open now. It will close tomorrow at 12:00 a.m.
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