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Avis Car Rental
- Transportation Services
- Huntsville, AL
About this business
Location details
1000 Glenn Hearn Blvd SW Ste 109B, Huntsville, AL, 35824, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to Midnight | |
| Tue | 7:00 a.m. to Midnight | |
| Wed | 7:00 a.m. to Midnight | |
| Thu | 7:00 a.m. to Midnight | |
| Fri | 7:00 a.m. to Midnight | |
| Sat | 7:00 a.m. to Midnight | |
| Sun | 7:00 a.m. to Midnight |
Avis charged me six separate times for the same 2 reservations. When attempting to call their customer service, the lady who called me back was rude, kept interrupting me, was heard screaming at someone in the background, had kids crying in the background, and I had to explain my issue SEVERAL times. Even after explaining it, she didn't understand. When I asked her to stop interrupting me she disconnected. This is by far the worst customer service I've ever received
Business response:
Dear Ms. ******, Thank you for your report to the BBB organization about the transactional experience in prepaying your car rental charges for Atlanta, GA airport location. At Avis Budget Group we are striving to become the industry leader in customer service, and we are disappointed to learn that you did not receive this type of service. By way of explanation, at the point of purchase our system requires the customer provide exact information they have provided to the financial institution to process a success... read more
Franchise Owners like this one destroy the brand name. Admittedly I made a mistake while reserving online. There is a feature that allows you to pre pay for your rental with your primary payment card on ****** or ******. What is not clear on the website is that by making that pre payment you will now pay an additional 50 bucks on your deposit. There is no going back cancelling the payment without losing money. My rental cancellation policy was going to cost me no matter what I did besides rent that car at the rate stated. I ... read more
Business response:
Dear Ms. *****, Thank you for your report to the BBB organization. At Avis Budget Car Rental Group we are disappointed to learn whenever a customer has found some aspect of their experience less than satisfactory. We are striving to become the industry leader in customer service, and this includes any licensee/franchise representing the Avis Budget Group brand name. For the accuracy of the report please provide the specific location you had the interaction. We appreciate your taking the time to apprise us o... read more
Avis Car Rental is a company to avoid. I booked a sedan at $374 with them. Got my receipt and now it went up to $654.... If you book with Avis, double the "Estimated" cost amount you see upfront and that'll get you closer to your final payment.... Best to just AVOID THIS COMPANY IF AT ALL POSSIBLE.
Business response:
7/31/2021 Dear Mr. ********, Your file referenced above has been brought to the attention of the ABG Team. We would like to review the issue you raised with our Operations Manager. Can you provide us with your reservation number to begin this process. We apologize for the inconvenience this has caused. We look forward to your reply and assist with resolution. Thank you for giving us the opportunity to intervene on your behalf. Sincerely, ABG Response Coordinator .
Horrible customer service. Changed our rate and never told us until they charged our credit card three times. Will not take calls. They email and won't speak to the customer.
Business response:
7/29/2021 Dear Ms. *****, Your review has been forwarded to the ABG Executive Office. We apologize for the issues you have encountered with your reservation and rental. We would like to investigate the matter further. Can you provide us with your rental number and reservation number to begin the process ? Thank you for giving us the opportunity to be of assistance to you. Sincerely, ABG Response Coordinator
Terrible experience at Boston airport. Over an hour wait to pick up a reserved car. Only 3 guys working and over 50 people in line. Corporate incompetence at its worst since they know exactly how many cars are due to go out throughout the day and should staff accordingly.
Business response:
Regarding the BBB case mentioned above, Please accept our apologies for any inconvenience you may have encountered with your rental. Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below so we can investigate this matter further. Reservation Number; Renter's Name; Rental Location; Exact Date/Year of Rental. Sincerely. Avis Budget Gro... read more
For about 8 years, I have had a great business relationship with Avis. They always came through for me when I needed a car for my vacations or emergencies when I had no credit card. That all stopped last year when I was trying to rent a vehicle with them when my car was wrecked. They seemed to have started a deposit policy that causes a huge conflict with the customer. I did not even know of the deposit policy because it was never enforced during my years of using them. I successfully rented a car one week and then the very ... read more
Business response:
Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further. Reservation Number; Renter's Name; Rental Location; Exact Date/Year of Rental.
Avis charged me a hidden fee and for driving under 75 miles. Had to wait on hold for 2.5 hours to get a hold of a representative. They said the fee was due to a "malfunctioning gas level checking device". When I asked why they charge a fee if they have a known malfunctioning/uncalibrated device, the answer was avoided. Very shady business practice to add on fees and then make people wait excessively in hopes they don't dispute the charges.
Business response:
With regard to the aforementioned BBB complaint, thank you for allowing us to address your concerns. Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. Based upon the information, you provided and the findings of our internal investigation, we have refunded the fuel fee billed on the rental. A credit of $19.91 has been issued to the **** card on file. We apologize for the inconvenience this matter has caused.... read more
I regularly use Avis for my rental cars and always travel with a service dog. They just charged me $450 for hair left by my service dog. There is not a chance it costs that much money to vacuum the last seat. Absolutely ridiculous way to read a loyal customer. Last time myself or my business will use Avis.
Business response:
Thank you for allowing us to address your concerns regarding the BBB complaint case mentioned above. We have reviewed your e-mail and notes from your case. Based on the information you provided and our internal investigation findings, we have refunded the cleaning fee billed on your rental. A credit of $450.00 has been issued to your ****** card account. The credit will post to your account within 48-72 hours. We apologize for the inconvenience this matter has caused. Please be assured that your experience was not typi... read more
Booked a car at the Denver Airport AVIS and prepaid weeks in advance. Upon arrival to pick up the car, the customer service lady said she had no access to look up my avis number to attach it to the reservation. She informed me I would have to go to a different building in order to have them search. I said no, we have to be somewhere and cannot afford waiting in another line over 30 people deep. Further, they did not have the car available that we reserved. They gave us a similar car. Once we got out to the car, it was not cl... read more
Frequently asked questions about Avis Car Rental
How is Avis Car Rental rated?
Avis Car Rental has a 1.8 star rating with 1,225 reviews.
When is Avis Car Rental open?
Avis Car Rental is open now. It will close tomorrow at 12:00 a.m.
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