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Avis Car Rental
- Transportation Services
- Huntsville, AL
About this business
Location details
1000 Glenn Hearn Blvd SW Ste 109B, Huntsville, AL, 35824, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to Midnight | |
| Tue | 7:00 a.m. to Midnight | |
| Wed | 7:00 a.m. to Midnight | |
| Thu | 7:00 a.m. to Midnight | |
| Fri | 7:00 a.m. to Midnight | |
| Sat | 7:00 a.m. to Midnight | |
| Sun | 7:00 a.m. to Midnight |
I booked a 2 day rental using the prepaid option with Avis online. The total estimated cost came to $196.58. I said I would pick it up at 13:00 on Friday and return it at 13:00 on Sunday. My flight arrived early and I asked Avis in Memphis if the car was ready, they said it was so I picked it up at 12:00 noon. I returned the vehicle on time at 13:00 on Sunday. When I saw the final bill, I was automatically charged an extra $75.07 (nearly 40% more than the original cost of the rental) for picking up the car ONE HOUR early whe... read more
I had a online reservation for a standard car from 8/14/2021 to 8/22/2021. I called the local office at ********* Daytona beach Florida, 2 hours prior to my 12:00 pickup, I wanted to clarify their weekend hours. The Budget car representative looked up my reservation, and I told him I would be in later. Shortly after my phone call to the Mason avenue Budget, I needed to change the reservation. I tried calling the local number again, but I received the message that all the local representatives were unavailable and I was fo... read more
Business response:
Dear Mr. ****, Thank you for your communication to the BBB organization about the experience with the Mason Ave Daytona Beach, FL office. At Avis Budget Group we are disappointed to learn whenever a customer has found some aspect of their experience less than satisfactory. Feedback such as yours will enable us to identify areas of improvement. By way of explanation this particular rental office is operated by an independent operator, and your report including comments will be sent to the responsible management te... read more
We rented a vehicle for 6 days while on vacation at the end our vacation we refueled the vehicle completely before returning the vehicle as agreed upon. We get home to find out we're being charged for not refueling the vehicle so we called and they said they didn't charge us $140 fee and that our travel agency did which we knew wasn't the case so we continued to find out what the charge was and were told we didn't completely fill the vehicle. We send bank statements to provide proof of the gas we put to the vehicle and now t... read more
Business response:
In regards to the aforementioned BBB complaint, We appreciate you reaching out to Avis in regards to your feedback that we received pertaining to Avis rental **********. After reviewing your information and our records carefully our records revealed that you contacted our customer service department on June 23, 2021 regarding this inquiry and the refueling charge was removed from your rental contract, and we had credited the amount of $143.98 to your **** credit card ending in **** that was used at rental. Based on this inf... read more
I am only writing this because I want to see AVIS improve and prosper: I just called Avis and the 1st rep I got just sounded like she did not want to answer the phone; she was not overtly rude , however I could hear covert frustration her voice...and I wanted was some infio ---I called back again and talk to a rep that talked so fast that he sounded like a used car salesman. Again, not overtly rude but he did not express any semblance of customer friendliness. This is the kind of customer service that brings down a company. ... read more
Business response:
In regards to the aforementioned BBB complaint, we thank for contacting us regarding your rental experience. Avis/Budget is a company that is actively interested in and committed to providing the best all-around service for its customers. It is distressing to receive a report of this nature and to learn that a customer has found some aspect of their experience to be less than satisfactory. While your experience with our customer service team has been less then satisfactory there is good that can come of this it in regard... read more
zero stars. I lost a wallet in a rental car and have spent 4 DAYS trying to speak to a human about it, after following all of their automated prompts (filing a lost claim, etc). I've received no help and spent hours on the phone with them. horrible customer service.
Business response:
8/23/2021 ********************************** Dear Mr. ********, Your review to the BBB has been forwarded to our team for investigation. We have examined your rental and notes from your case. We have contacted the Operations Manager to investigate the lost and found issue you raised. When we have received a response from their office we will advise you of the resolution. We apologize for any inconvenience this has caused. We appreciate your patience during our investigation. Thank you for giving us the oppo... read more
I have booked a car at a price of $ 1321,75$ booking # ************** Upon receipt of the car, the employee confirmed this amount as final. I did not agree or choose any additional options. When I picked up the car, I told the manager that I do not need any additional services! Also, I do not need their RSN and I want the rental amount to be the one specified in the $ contract 1321$. The manager assured me that this amount is final and nothing else will be charged. I recorded all this on video in order to have proof! I beli... read more
Business response:
Regarding the BBB mentioned above, complaint, thank you for allowing us to address your concerns. Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. Our records show that you had contacted our Customer Service Department directly, and the Roadside Safety Net in the amount of $109.50. Please allow the credit to post to the credit account on file within 5-7 business days. Thank you for allowing us to be of a... read more
First issue with Avis was their reluctance to refund the difference for paying for a full sized car but receiving only a compact car. They refunded only $12 for a 5 day rental. Second issue was their attempt to charge is an additional $146 upon the cars return which we only noticed on our credit card statement. They quickly refunded the $146 in 3 separate credits (why 3 credits???). They also never explained the $146 charge. We attempted to resolve our initial dispute with them through the Avis portal and they would often re... read more
Business response:
8/23/2021 Avis case# ******** Rental # ********** Dear Ms. ****, Your review to the BBB has been forwarded to our team for reply. We have examined your rental and notes from your case. By way of explanation ABG takes pride in providing our clients with a seamless rental experience. We apologize that your rental did not meet this standard . Our Customer Service Team applied their discounts to compensate for the smaller car you received than what had been confirmed. We found the additional charge of $146.00 refl... read more
Although this particular Avis Budget office located on 3 South Tunnel road at the Asheville Mall in Asheville, NC has had complaints over the years about how horribly the staff treats their customers, there is one person in particular that I am complaining about. Her name is *************. She is listed as the agency operator/manager and has also been there for years. ************* was rude from the second my daughter and I walked into the office. She was not only extremely rude but very short with her answers and continuous... read more
Business response:
Dear Ms. *****, Your e-mail to the BBB has been forwarded to our office for review and reply. Let us begin by thanking you for your service. We would like to research the interaction you encountered with our employee further with our Operations Manager. Can you provide us with your rental number and reservation number to begin this process. We apologize for this inconvenience. We look forward to receiving your reply and assist with resolution. Thank you for giving us the opportunity to intervene on your behalf. ... read more
Avis tried to charge me $450.00 for a cleaning fee. My receipt that was given when I returned the car showed a charge of $477.00. This was fine. But when I looked at my **** charges on line, I saw that it was upped to $950.00. When I called about it, I was told that there was "pet hair and sand" in the car and that the car "had to be detailed." There was never a pet in the car so there was no pet hair, and the sand couldn't have totaled more than 1/2 teaspoon. I could have vacuumed the car out myself I'm less than 5 minutes.... read more
Business response:
8/18/2021 Avis case# ******** Rental # ********** Dear Ms. *****, Your review to the BBB has been forwarded to our team for reply. By way of explanation ABG takes pride in billing our clients accurately. We apologize that you were billed a cleaning fee in error. Our records indicated that the refund for the cleaning fee was processed to your **** account on August 13, 2021. Please be assured that your experience was not typical. A copy of our report has been sent to the appropriate manager for corrective actions.... read more
Frequently asked questions about Avis Car Rental
How is Avis Car Rental rated?
Avis Car Rental has a 1.8 star rating with 1,225 reviews.
When is Avis Car Rental open?
Avis Car Rental is open now. It will close tomorrow at 12:00 a.m.
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