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Avis Car Rental
- Transportation Services
- Huntsville, AL
About this business
Location details
1000 Glenn Hearn Blvd SW Ste 109B, Huntsville, AL, 35824, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to Midnight | |
| Tue | 7:00 a.m. to Midnight | |
| Wed | 7:00 a.m. to Midnight | |
| Thu | 7:00 a.m. to Midnight | |
| Fri | 7:00 a.m. to Midnight | |
| Sat | 7:00 a.m. to Midnight | |
| Sun | 7:00 a.m. to Midnight |
Initially came to post about my horrific experience with Avis and decided to also read what others are experiencing. Wow! Avis, what is going on? Do you need money so badly that you are willing to defraud your customers to get it? Looks like you are using many of the same tactics over and over again - the hustle you tried to pull on me is the full tank one. This is unbelievable! And coming from such a well established company... I feel lucky that Avis only tried to scam $35 from me. I read about so many more grievous grifts ... read more
Business response:
8/11/2021 Dear Ms. *******, Your review of your Avis rental has been forwarded to the Executive Office. By way of explanation ABG takes pride in billing our clients accurately. We apologize that this did not occur on the rental to which you mentioned. We are pleased that your bank was able to correct the billing error. At the same time we would like the rental number in question so we can reach out to the appropriate manager for coaching. We look forward to receiving your reply with this information. . Thank yo... read more
Awful. Rented in Moneray ca and asked employee to change my return location from Sonoma to San Fransisco. He told me not to worry, just return the car to San Fran , no big deal. I just got charged a change fee of $1000.00!! Called Avis and they said why did you trust what someone said , should have gotten it in writing.
Business response:
In regards to the aforementioned BBB complaint, you confirmed your reservation to pick up your vehicle at the Monterey Airport and to return the vehicle to the Santa Rosa Airport at an assigned rate. By way of explanation the one way fee for returning the vehicle to an alternative location is due to the fact that Avis manages its fleet at the local level often using the nearest airport as a distribution hub for outlying facilities in the area. When the vehicle is taken one way Avis incurs a material cost in retrieving the... read more
The car was not clean. Goldfish and crumbs throughout the car and under the seats. A full pack of crackers from a flight still in the car. Not to mention we didn't even take the car on our planned trip because supposedly there is a stipulation that you cannot drive the rental across the Mississippi River or it is a 250 dollar charge. I do not see this listed in the terms and conditions. I have never had this come up in the past and quite disappointed that I could not get a refund as the car sat in the driveway. We couldn't e... read more
Business response:
Regarding the BBB CASE mentioned above, Please accept our apologies for any inconvenience you may have encountered with your rental. Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further. Reservation Number; Renter's Name; Rental Location; Exact Date/Year of Rental. Sincerely. Avis Budget Gr... read more
Got ripped off. Cancelled my reservation - they told me they are keeping ALL my money, $250!!! When I asked how you can charge for a service without rendering it, I was told "It's called commitment, sir! You gave us a commitment!" Rude customer service, high rates. TERRIBLE EXPERIENCE!! NEVER RENT FROM AVIS!!!!
Business response:
Regarding the BBB case mentioned above, Please accept our apologies for any inconvenience you may have encountered with your rental. Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further. Reservation Number; Renter's Name; Rental Location; Exact Date/Year of Rental. Sincerely. Avis Budget Gr... read more
We booked our reservation at the Denver airport (8/1-8/5 2021) almost 2 months in advance. When we arrived, our vehicle wasn't available. We were offered a vehicle with a $30 upgrade (with tax and fees over $200 unexpected fee) We accepted it so we could move on with our trip. True, the vehicle was great, but they should of ate the upgrade cost because it was their fault, not ours.
Business response:
Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further. Reservation Number; Renter's Name; Rental Location; Exact Date/Year of Rental.
Do not use them!!! Not BBB certified. Car broke down in the driveway. It took 10 plus hours just to get ahold of a representative. During this time my calls would get answered by actual people and then I would be hung up on. The car had to be towed away. The tow truck took 6 hours to get to us. What if we were stuck on the side of the road. Not even the emergency roadside assistants number would answer us. When we finally went to exchange the car. The car we were given was smoked in heavily ash all over the chairs, dash, car... read more
After being forced to take an SUV when I had booked a car, the rear tire pressure light came on 15 miles from the rental facility, when I checked the tire it had only 20psi in it. The next day I was stopped at a light when a woman pulled up next to me to tell me my muffler was bouncing around. It had broken off on one side and so I had to tie it up with wire so I could drive the car. I was on the phone for 2 hours over 2 days and never got the problem resolved, just kept getting transferred from one person to another and no ... read more
I usually do not write reviews, but feel I need to this time. I rent vehicles (usually an SUV) from Avis once per month. The last several experiences have been problematic. First, I am preferred, that means the vehicle should be waiting for me upon arrival. This has not been the case. I have had to wait a very long time (up to two hours in line and then waiting for a vehicle to be "brought up"). Then, the vehicle is not at all what I reserved. I have been charged for a large premium SUV and received a much cheaper, smaller m... read more
Business response:
In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns. Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. Based upon the information you provided and the findings of our internal investigation, we have refunded the cleaning fee billed on the rental. A credit of $450.00 has been issued to the account on file. Please be assured that your experience was ... read more
Would give 0 starts if we could. ***************** cancelled flight and we called to extend rental 1 day (technically less than a day but they charge by the day). We were given a quote ($337.64) of twice the daily rate we had paid for the week even though their website states an extension will be charged at the rate of the rental agreement. We went online and were able to book a new rental from them for $75. As we were staying in Santa Fe, then had to drive one hour (each way) to exchange the car. After dropping existing ren... read more
Business response:
8/4/2021 Dear Mr. *****, Your review has been forwarded to the ABG Executive Office for review and reply. We would like to investigate your experience further with our Operations Manager.. Can you provide us with your rental number and reservation number to begin this process ? We apologize for the inconvenience this has caused. We look forward to your reply so we can assist with resolution. Thank you for giving us the opportunity to address your concern. Sincerely, ABG Response Coordinator
Frequently asked questions about Avis Car Rental
How is Avis Car Rental rated?
Avis Car Rental has a 1.8 star rating with 1,225 reviews.
When is Avis Car Rental open?
Avis Car Rental is open now. It will close tomorrow at 12:00 a.m.
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