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Avis Car Rental
- Transportation Services
- Huntsville, AL
About this business
Location details
1000 Glenn Hearn Blvd SW Ste 109B, Huntsville, AL, 35824, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to Midnight | |
| Tue | 7:00 a.m. to Midnight | |
| Wed | 7:00 a.m. to Midnight | |
| Thu | 7:00 a.m. to Midnight | |
| Fri | 7:00 a.m. to Midnight | |
| Sat | 7:00 a.m. to Midnight | |
| Sun | 7:00 a.m. to Midnight |
I will never go to another Avis. I rented a 11 passenger van for our Spring Break trip from Texas to Colorado. I rented it on-line 2 months prior to us leaving. I called Avis on Thursday, March 11 to confirm our rental for Friday, March 12. The lady I spoke with said, "yes, your rental is here and will be ready for tomorrow." I then get a call from someone else that same day at 2:00 just confirming the pick up time for 1:00 on Friday, March 12. I told her, yes we will be there at 1:00. My husband and I went to pick up the va... read more
Business response:
In regards to the aforementioned BBB complaint . We do appreciate the time you have taken to bring your rental experience to our attention. Reports such as yours are most appreciated, since they help us target and correct areas of service which might be improved. Unfortunately, we are unable to investigate the matter you have described with the information provided. All records are kept by the reservation number or a rental agreement number; therefore, please provide the information listed below so that we may complete o... read more
I've been renting cars from AVIS for the last two years last year alone I spent over $3500 on numerous rentals throughout the year. I've been a loyal customer and even enrolled into there point and rewards program. One day in September of last year I had a really bad accident in an Avis rental I was covered through Avis Insurance right. Right! Do you know this company Raped my debit card for $700 while my friends and I laid in the hospital after ive already made the claim. Avis explanation was that as long as the vehicle was... read more
Business response:
Thank you for allowing us to address your concerns regarding the BBB mentioned above, complaint case. We have reviewed your e-mail and notes from your case. Based on the information you provided and our internal investigation findings, we have refunded the tire charge billed on your rental. A credit of $220.00 has been issued to your Visa account. The credit will post to your account within 3-5 business days. We apologize for the inconvenience this matter has caused. Please be assured that your experience was not typical... read more
HORRIBLE. THE WORST - couldn't have had a poorer experience if I tried. Wretched customer service and extremely rude, unprofessional, and grossly incompetent owner/manager. My reservation wasn't honored - they ran out of cars and made no attempt to remedy the problem. I wasn't notified in advance that they did not have cars available. When I arrived, I learned they didn't have the vehicle I reserved. The owner lied and said she called to notify me but she had not. The owner/operator has a nasty attitude, lacks professionalis... read more
Business response:
Regarding the BBB mentioned above, Please accept our apologies for any inconvenience you may have encountered with your rental. Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below so we can investigate this matter further. Reservation Number; Renter's Name; Rental Location; Exact Date/Year of Rental.
DO NOT RENT FROM Avis Car Rental reserved a month in advance prepaid for a Tahoe or similar through Avis in Burleson TX. Came and ended up with a cracked windshield, oil light, and no washer fluid, hail damage all over Chrysler Pacifica...was told "accidents happen" at the Burleson Location...hate to be a "Karen" but 1200.00 for this and all your company could do was give $160.00 back... trash straight up trash.
I rented a minivan to transport my terminally ill father from the hospital in Denver home for hospice care in Albuquerque from the 3-4th of February. First, they gave me an SUV instead, which was fine. I returned the car at around 4am on the 4th. The key box was broken and I spent an hour with customer service before I was told to leave the car with the keys in it. I took pictures as proof. The $250 hold that had been put on my account was removed, as happens when you return your car. A month later, I get a hostile email and... read more
Business response:
Avis Case: ******** Dear Mr./Ms. ***********, Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. We have reviewed you complaint and notes from your case. We have contacted our Operations Manager to review the issues you raised. When we have received a reply from their office, we will advise you accordingly. We apologize for the inconvenience this matter has caused. We appreciate your patience during our in... read more
WARNING: DO NOT USE AVIS! Quoted $100 rental now up to $560 on my card. DO NOT USE AVIS!
Business response:
Avis Case: ******** Dear Mr./Ms. ******, Avis does not wish to deceive anyone we do our best to make sure that all pertinent information is made available to our customer within the terms and conditions of the rental contract Our records show that you booked your reservation with JetBlue for 4 days with an estimated total of $233.55. We also show at the start of the rental you accepted our Loss Damage Waiver for an additional $21.95 per day to coverage against and damages to vehicle during your rental. As the Loss Dama... read more
I can't believe that this is the way that Avis conducts business but based on other reviews, it seems to be a common issue. I reserved for a convertible almost a month ago to be picked up at the Dale Mabry Tampa FL location tomorrow and to be returned next week. I get a call today from this specific location saying that they overbooked everyone and they not only didn't have what I rented but they didn't have a single car to give me. They stated my only option would be to call customer service to get a car from a different lo... read more
Business response:
In regards to the aforementioned BBB complaint. We appreciate Ms. *** providing her feedback pertaining to rental experience. You can be assured that the experience you described is certainly not typical of Avis/Budget. Please accept our sincere apologies for any inconvenience she may have been caused. Avis/Budget takes seriously its commitment to have the vehicle that is reserved available when and where the customer has reserved it and our teams do their best to match the customers' needs and accommodate their specific req... read more
Renting from Avis was the worst rental car experience I have had. We rented a convertible from their Sandford International Airport location. We were extremely excited to enjoying our sunny Florida vacation in a convertible, but when we arrived they did not have the vehicle available and downsized us to medium sized SUV. You can imagine our frustration planning to enjoy a vacation in a convertible and being downsized. We prepaid for the vehicle so it should have been reserved for us when we arrived. What we also learned they... read more
Business response:
Regarding the BBB mentioned above, Please accept our apologies for any inconvenience you may have encountered with your rental. Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below so we can investigate this matter further. Reservation Number; Renter's Name; Rental Location; Exact Date/Year of Rental.
Left my jacket in a rented vehicle when I returned it. Reported to Avis lost/found. They found the jacket. I paid around $30 for the jacket to be shipped to me. They shipped to wrong address (their error). I called and they corrected the address. It's been nearly 6 wks and I still don't have the jacket or a refund of the $30.
Business response:
We have contacted Laura S******** at the email address provided to resolve issues.
Frequently asked questions about Avis Car Rental
How is Avis Car Rental rated?
Avis Car Rental has a 1.8 star rating with 1,224 reviews.
When is Avis Car Rental open?
Avis Car Rental is open now. It will close tomorrow at 12:00 a.m.
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